I was supposed to be picked up at home on Friday 20th January at 2230 I phoned up at 2245 to find out what was happening, he said he had to attend to a puncture, which took longer than he thought. I was not kept informed of his progress and was thankful I was at home, and not sitting in my broken-down vehicle for an hour waiting for him to arrive. When arrived he said what garage I wanted it taken to. Same when we arrived at the car. We jumped out of his vehicle and the first thing he did was lower the bed. He put jump leads on my car and did not start. He then squirted Easy start or similar twice, tried but didn't start. This was done a second time, still no luck, so it was put on the back of the lorry and taken to my local garage. A vehicle needs two things to start.. a spark and fuel. NONE of those two was checked !!!! Had I had a means of jump-starting the car, I would have tried it myself on the Sunday in the daylight. I am an ex AA patrol. I am thoroughly NOT impressed with the service I received, despite renewing for a second year.