Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“Rescue is fab I have 4 family cars covered, just problems with trying to renew as customer service was rubbish when getting discount the lady would not listen to me whe I tried to explain.So went online and did it myself.”

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Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

Posted 8 years ago

“I've been sent this review the day after I signed-up. I therefore have only the sign up process to go on; there were some issues with the iPhone App, where there are no labels on the 2 fields that require customer data, meaning many people, (according to the reviews on the App Store) are unable, at least initially, to figure out how to register with the app due to this issue. Similarly, when seeking, on the main website, to download my new documentation, there's nothing to tell you that you need, in the 'Customer Lounge' (?) to click on the START number to get to your own data; I had to ring up to find this out. Both issues would have been avoided if the relevant areas had been labeled to guide customers who have never seen the site before. Again, as this is only the day after I signed-up, it seems a bit soon to be asking how it's gone!”

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Posted 8 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 8 years ago

“i have set up my policy and paid for it, when doing this it stated that i would recieve an e-mail so that i can register to view my documents. i have still not recieved this.”

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Posted 8 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 8 years ago

“You have asked me to rate the service when my contract does not begin till 21 May.”

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Posted 8 years ago

“5% discount code showing on next day after I had joined?”

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Posted 8 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 8 years ago

“I havent been given any information about my policy or a breakdown contact number”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 8 years ago

“Other than the price being reasonable, I have not received any log in details for my online account or paperwork for my policy. I currently have no proof of my breakdown. I was told to use yourselves by word of mouth however I am not happy with the service I have received hey”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails may have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for Hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 8 years ago

“still waiting to receive e-mail confirming details of policy. Have already requested this but so far no response . I can only assume that I will be covered if help is needed , from 26/03/17.”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 8 years ago

“I only joined today !!! How am i supposed to review your company after 12 hours !!!”

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Posted 8 years ago

“do not offer refund for unused time after selling our car !!”

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Posted 8 years ago

“If I had received a confirmation I would have given more stars since taking my payment received nothing confirming its all done through”

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Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

Posted 8 years ago

“My new policy had a 28% increase I had to beg for a reduction still 15% higher than last year, I may change next year where is the loyalty from Start Rescue ?”

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Posted 8 years ago

“You have done nothing more than take payment yet are looking for feedback how can I feedback on a breakdown company that has never attended a breakdown for me nervous now as to the credibility of the company I have signed up for”

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Posted 8 years ago

“Whenever I go into the app and and register it kicks me straight out onto my home screen”

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Posted 8 years ago

“I tried to reactivate my account several times and never received the email password reset link. I then bought a policy but all the attachments were blank so I couldn't download or print my policy. The end of the purchase said I would be sent an email to finish setting my account up, but 3 days later I still haven't received it. I do have a note of the policy number but am going to have to phone the call centre to see if it has actually been activated and ask for a copy of my documents as I still can't access the customer lounge.”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

Posted 8 years ago

“Not willing to lower the price as compare to other competitive providers the difference was £22 but wouldn't consider competing with other providers, that's despite being with them over 3 yrs, also this personal cover is only limited to six call outs per year which I think it should be at least ten especially other providers give unlimited call out !”

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Posted 8 years ago

“Purchased cover, have been unable to open/set up my account details, link does not work ?”

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Posted 8 years ago

“To be honest the operator I spoke to sounded totally disinterested and the longer the conversation went on the more her tone became bored to the point where I thought she was drunk or on drugs.. Despite this I am going with Start Rescue for 1 year to see if she was not representative of the service you can provide.”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

Posted 8 years ago

“So far not impressed as I am STILL waiting for you to send me an email with the link to complete the account set up process. This email has successfully come through so not sure what the problem is with the set up email!”

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Posted 8 years ago

“I received an email after purchasing my policy telling me that repairs were not included and I needed to add this for a fee. Not happy and why would I have purchased a policy that didn't fix my car if I have broken down”

Helpful Report

Posted 8 years ago

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