Thank you for taking the time to provide us with feedback. We are a small company and run it part time around our children so know how important customer feedback and service is.
We have since been in email contact to try and help you.
Thanks so much for sending the photos that really does help.
It looks like you have stamped socks and tights which unfortunately are very difficult to stamp due to the stretchy weave of the fabric. The ink does work much better on the labels. Unfortunately we can't guarantee that the stamp will fit on a label due to varying sizes of labels and differing lengths of names. I'm sorry that the name you ordered doesn't fit on many labels. We do offer different fonts and sizes so that customers can choose the one that they think best fits their labels.
I have offered to make you a stamp in a smaller font free of charge. Please do let me know if you would like us to do this for you.
I'm afraid the ink won't work on dark fabrics-sorry :( We are working on a white ink but it coming out gloopy like tippex and makes the stamp all yucky.
I think we have both worked out that the reason that the ink is fading is because you are using a stain remover in your wash. We are having a new website built and so will now ensure that we put in the FAQ's that if you use stain remover it won't work! I would love to know how you find the ink if you wash without stain remover. I hope that you would be really happy with us!
Thanks again for your feedback. It really is extremely useful.
Best regards
Francesca
