“I am aware it doesn't always work on certain plastics due to recent email regarding this. However it is fading out of my boys uniform already and I didn't want to have to stamp again as would not look right with faded name in the background very hard to align, I don't feel happy to recommend this product.”
Thank you for taking the time to provide us with feedback.
We have since been in email contact to try and resolve your concerns.
I'm afraid we can't guarantee that the ink lasts on plastic as different plastic manufacturers use different coatings. It really is hit and miss with plastic and we are very open and honest about that. It's on our FAQ's too. We do have many customers who use the ink on lunch boxes but I'm really sorry it didn't work in your case.
We had an independent laboratory carry out a colour fastness test designed to assess the extent to which the colour of the ink fades on textiles. The test method used is BS EN ISO 105-C06:2010 using the 40°C multiple wash cycle option. The ink passed the test up to 50 washes. There will always be fading in the first few washes but if you wish to bear with us then I think you will find that the name is still there after 50 washes.
I'm delighted that you had no concerns with ordering or delivery as this aspect was quick easy and arrival of product was timely.
I can see that you ordered on 1st July but even though this is way outside our returns policy I would be very happy to offer you a full refund. If you do wish to send it back please can you post second class to the address previously provided.
Best regards
Francesca
