So Simply Robell Reviews - Read 2,339 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5.00 out of 5

About So Simply Robell :

Welcome to So Simply Robell

The Premier Online Robell Trousers & Jeans Store

The Largest Range Online of Robell Trousers and Jeans in Euope

Marie, Bella, Rose, Nena, Lena, Elena, Jacklyn, Star, Sonja & Ltd Editions

Summer & Winter Collections Always Available
An Online Store showcasing the German Trouser Company Robell.

Visit Website

Phone:

01258 446464

Email:

info@simplyrobell.com

Location:

The GranaryHinton Business ParkTarrant HintonDorset

Write Your review

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The trousers I wanted were out of stock so I completed the on line option to be notified when available. I received a phone message advising me that I should provide my credit card details regarding my order, which I did. I did not receive the goods, money was not taken and I had to telephone to ask about my order only to be told that my details had been shredded and that the goods were not available! Not impressed.”

“Poor fit and returns not free”

“Excellent quality. However crutch too tight so had to return. Very disappointed.”

“I posted a review earlier today, but it was removed as this company only like to publish five star reviews. This is not an accurate representation of any website, and customers have the right to give honest feedback. Please don’t ask for reviews if you are not prepared to take the bad along with the good. My parcel didn’t arrive, the parcel was sent using a Royal Mail service that didn’t cover the cost of the contents. This should have been dealt with in a professional customer service led way, but I have been made to feel a problem customer by trying to obtain what I paid for in good faith. There has been no updates about the situation unless I instigate them myself, and I feel very let down. I did say that the staff and product were good when I visited, but this seems to have fallen on deaf ears!”

We can not remove reviews! We have never received less than 5 stars before! We don’t ask our customers to leave reviews they choose to unlike others! We have asked that your review is moderated as you state you never received the parcel. this is inaccurate we have an email from yourself with a photograph of the packaging as you said they were stolen from the outside of your property. You also stated you were
fed up as it has happened from other companies and it was the 7th time!
Your credit card company has reimbursed you. Since you have been into the Showroom to replace one of the pairs which you said the staff and showroom were very good, however, the other style we did not have in stock. We have 1 pair of this style in your size due to us this season, I have called on my entire shipment of this style to be delivered 1 month early just to get them for you in your size in time for your holidays! Unfortunately, due to the public bank holidays in Germany they took a little longer arriving, however, it would have still been in time for your
Holiday and this was out of our control! We have 10 phone lines and are very happy to take phone calls. If you had a problem with your deliveries we would have been very happy to drive to our local post office to send them signed for next day delivery at an extra cost of £6.95 which we have done a lot of times before!
We pride ourselves on excellent customer service!

So Simply Robell is rated 4.94 based on 2,339 reviews