So Simply Robell Reviews

Name: So Simply Robell
Address: The Granary, Hinton Business Park, Tarrant Hinton, Dorset
Rating: 4.84

4.8 Rating 16,410 Reviews

96 %

of reviewers recommend So Simply Robell

4.8

Based on 16,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About So Simply Robell :

Welcome to So Simply Robell

The Premier Online Robell Trousers & Jeans Store

The Largest Range Online of Robell Trousers and Jeans in Euope

Marie, Bella, Rose, Nena, Lena, Elena, Jacklyn, Star, Sonja & Ltd Editions

Summer & Winter Collections Always Available
An Online Store showcasing the German Trouser Company Robell.

Visit Website

Phone:

01258 446464

Email:

info@simplyrobell.com

Location:

The Granary, Hinton Business Park,
Tarrant Hinton
Dorset
DT11 8JF

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So Simply Robell 5 star review on 24th August 2025

Margaret - Greta Grindell

So Simply Robell 5 star review on 27th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A cautionary tale. I've been buying Robell trousers for years, even visiting the HQ in Dorset. I bought my trousers in February this year, but I didn't open them until September. I was excited to put on a new pair, only to find they were about 3 sizes too big, they were labelled with my size. I called Customer services and they said I should have sent them back within 6 months, so wouldn't be able to replace them. I lost £89.99! I asked to speak to the manager and she called me back 2 days later to say they would replace them. I was so pleased. I sent them back at my own cost. Today a received a call to say they couldn't replace them as a label had been cut. These trousers came out of the package as I had received them. I feel so upset that I have to fund the factory's mistake. All together I am out £95.00. So, just be careful, get your returns back quickly and try them on as soon as you receive them. Suffice it to say, I will not be buying any more trousers from Robell!”

Helpful Report

“The item was not as shown , sleeves were short and fabric was very poor , the item was returned”

Helpful Report

“Unfortunately after ordering many pairs of trousers from Robell over the years, I recently had a poor experience. I ordered 2 pairs trousers - one in navy blue, one in white, tried on the navy and they were great so took label off both ready to wear. Unfortunately I then later tried the white trousers on and they are practically "see through/transparent" and not of the quality I expect from Robell. The Customer service were not prepared to accept the white trousers back without a label - implying it was not their problem and they were less than interested in resolving my dissatisfaction with the quality. I will therefore not be ordering again unless i have a refund for those trousers.”

Helpful Report

“I wasn’t really happy. I purchased 2 pairs of trousers at a cost of £150, I then ordered one of the pairs in another colour, the next day they were reduced so emailed to ask if I could have them at reduced price with spending so much, they said no. So I had to send them back and reorder which cost me money and the environmental impact of it all.”

Helpful Report

“I am very disappointed with this pair, I was given the same pants over a year ago and loved them so much I got a second pair the fabric in the new ones has gone fuzzy and shabby and I've only worn them a couple of times.”

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“Material very see through so would not wear”

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“I recieve the Sunday Palmira dress but sadly the measurements on the size chart did not relate to the dress I received. I'm a 10/12 but the dress I received measured 42 cm across the bust not the 52 cm as per the size chart. Sadly returned it.”

Helpful Report

“Service was great but the shape of the garments were terrible. I had previously purchased several pairs of shorts, cropped triuser and full length trousers probably at least six pairs. All were a great fit and shape and still are. These shorts are dreadful. Sorry. I am sending the second pair back.”

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“Very disappointed with last order. 4 out of 5 t shirts ordered were faulty.”

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“Hi, I placed an order twice and did not receive it. I am waiting for the phone and no one calls or comes. This is very unfortunate. I would like to receive the order or a refund.”

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“Wrong size sent!”

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“Ordered exactly same trousers as last time Marie petite which fitted me perfectly but on this occasion too long and also leg more baggy. Bitterly disappointed and passed on to my sibling!”

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“Awful. Cheap material for £99 a pair. Too big on thighs. Really disappointing”

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“I bought two pairs of trousers for my holiday,as I was packing them I noticed they needed to be stitched at the seam . As I needed them I had to stitch them myself. Disappointed”

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“I have sent my order back 12 days ago but I have not received my refund yet. I do think this is rather a long time to wait for a straight forward refund. It does make me think twice about ordering something else”

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“Very disappointed have purchased robell products before and they were excellent. These trousers nothing like velvet . Hem machined not acceptable. Overall I they were only good enough to clean up in”

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“I have recently received my order and had to return three pairs of trousers. The quality of the material was very poor and I could barely distinguish the difference between the colours of charcoal navy blue and chocolate brown. Also having to pay return postage doesn't inspire me to reorder any more items.”

Helpful Report

“The initial purchase via the website was easy and straight forward. The trousers were delivered on time and were well packaged. Regrettably the Robell Marie Paisley Jackard trousers were not as described. The website stated they were a generous fit, Easy, Comfy pull-on design with super stretchy light weight viscose polyester and elastane fabris. The actual trousers were labelled "slim fit" and they were not generous, easy, comfy pull-on design. Having previously bought Robell Marie trousers in shops I was most disappointed to find such a difference. I telephoned to query this and see if the wrong trousers had been sent but was treated with indifference stating they were made in Germany and was just one type. Given the background, my request for a refund of the return postage cost was dismissed as "it won't cost you much!!" My email complaint dated 22 November 2024 remains unanswered. Further on-line purchases will not occur.”

Helpful Report

“I have many pairs of ROBELL trousers and have no problem at all with them. These needlecord are lovely jeans, bought my usual size but they got bigger and bigger!!!!! Totally useless to me now! I tried washing them but didn't help. Complete waste of my money!”

Helpful Report

“Firstly I never write reviews, good or bad!! I felt I should share the terrible customer service from the person in charge. My trousers were cut too large at least an inch on the legs and was told this was in the guidelines, they would not change or refund and sent back to me, a waste of £50 as I can’t wear them. I’m sure the company could afford to absorb the cost as I can’t.”

Helpful Report

So Simply Robell is rated 4.8 based on 16,410 reviews