So Simply Robell Reviews

Name: So Simply Robell
Address: The Granary, Hinton Business Park, Tarrant Hinton, Dorset
Rating: 4.84

4.8 Rating 15,840 Reviews

97 %

of reviewers recommend So Simply Robell

4.8

Based on 15,840 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About So Simply Robell :

Welcome to So Simply Robell

The Premier Online Robell Trousers & Jeans Store

The Largest Range Online of Robell Trousers and Jeans in Euope

Marie, Bella, Rose, Nena, Lena, Elena, Jacklyn, Star, Sonja & Ltd Editions

Summer & Winter Collections Always Available
An Online Store showcasing the German Trouser Company Robell.

Visit Website

Phone:

01258 446464

Email:

info@simplyrobell.com

Location:

The Granary, Hinton Business Park,
Tarrant Hinton
Dorset
DT11 8JF

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So Simply Robell 5 star review on 27th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was great but the shape of the garments were terrible. I had previously purchased several pairs of shorts, cropped triuser and full length trousers probably at least six pairs. All were a great fit and shape and still are. These shorts are dreadful. Sorry. I am sending the second pair back.”

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“Very disappointed with last order. 4 out of 5 t shirts ordered were faulty.”

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“Hi, I placed an order twice and did not receive it. I am waiting for the phone and no one calls or comes. This is very unfortunate. I would like to receive the order or a refund.”

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“Wrong size sent!”

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“Ordered exactly same trousers as last time Marie petite which fitted me perfectly but on this occasion too long and also leg more baggy. Bitterly disappointed and passed on to my sibling!”

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“Awful. Cheap material for £99 a pair. Too big on thighs. Really disappointing”

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“I bought two pairs of trousers for my holiday,as I was packing them I noticed they needed to be stitched at the seam . As I needed them I had to stitch them myself. Disappointed”

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“I have sent my order back 12 days ago but I have not received my refund yet. I do think this is rather a long time to wait for a straight forward refund. It does make me think twice about ordering something else”

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“Very disappointed have purchased robell products before and they were excellent. These trousers nothing like velvet . Hem machined not acceptable. Overall I they were only good enough to clean up in”

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“I have recently received my order and had to return three pairs of trousers. The quality of the material was very poor and I could barely distinguish the difference between the colours of charcoal navy blue and chocolate brown. Also having to pay return postage doesn't inspire me to reorder any more items.”

Helpful Report

“The initial purchase via the website was easy and straight forward. The trousers were delivered on time and were well packaged. Regrettably the Robell Marie Paisley Jackard trousers were not as described. The website stated they were a generous fit, Easy, Comfy pull-on design with super stretchy light weight viscose polyester and elastane fabris. The actual trousers were labelled "slim fit" and they were not generous, easy, comfy pull-on design. Having previously bought Robell Marie trousers in shops I was most disappointed to find such a difference. I telephoned to query this and see if the wrong trousers had been sent but was treated with indifference stating they were made in Germany and was just one type. Given the background, my request for a refund of the return postage cost was dismissed as "it won't cost you much!!" My email complaint dated 22 November 2024 remains unanswered. Further on-line purchases will not occur.”

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“I have many pairs of ROBELL trousers and have no problem at all with them. These needlecord are lovely jeans, bought my usual size but they got bigger and bigger!!!!! Totally useless to me now! I tried washing them but didn't help. Complete waste of my money!”

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“Firstly I never write reviews, good or bad!! I felt I should share the terrible customer service from the person in charge. My trousers were cut too large at least an inch on the legs and was told this was in the guidelines, they would not change or refund and sent back to me, a waste of £50 as I can’t wear them. I’m sure the company could afford to absorb the cost as I can’t.”

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“Very disappointed I had to pay £19.25 for returns recently this will make me hesitate using So Simply Robell again”

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“I have bought many pairs of Marie F/L trousers, also Frandsen Jackets direct from Robell. I am very disappointed in my last purchase of Sand Coloured Marie F/L trousers, the material is paper thin and see through, so the colour of the briefs are visible. VERY DISAPPOINTED IN THE POOR QUALITY OF THESE TROUSERS. I would not recommend these to anyone. A complete waste of money... Do not buy these, you will be disappointed.”

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“Had to send them back to big but after no reply still waiting for a refund was sent back on 15 oct please can you help”

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“Very disappointing. The trousers are 6 inches too long , compared to the Bella trousers I already have. I didn't think of trying them on as I have bought them for years without any problems, so because I didn't keep the labels the can't be returned. A VERY expensive mistake, I'll never buy Robell again”

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“I have bought at least 16 pairs of trouser from Robell, they were great and are all I we My latest purchase was a trouser called jacklyn in black, after 2 hours wear I noticed my hands, jumper and socks were dark blue where the colour had seeped. Customer services are excellent and the trousers are being returned for a full refund. I will continue to buy my usual range from Robell.”

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“I ordered the trousers and foolishly removed labels to try on and discovered they were way too long. I am 5foot 5 and assumed the length would be right. So disappointed and now cannot wear them unless I find someone to take them up.”

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“This review is for Robell Bella 09 jeans (£89.99) and also the after service from my online purchase. I bought the jeans online as my usual Robell retail supplier did not have the size I needed. I previously bought size 16 but they were too big so size 14 was bought from So Simply. On arrival I tried them on & they fitted. However, just a week later at the 3rd wear the Jeans had stretched and were consistently sliding down needing to be pulled up. I contacted So Simply with photographs of the stretched jeans and they said the style was wrong for me, I should have a slimmer fitting trouser and they are happy with the performance of the denim. In my opinion jeans should not have to be washed after 3rd wear to return to the original shape! So Simply completely dismissed my opinion and refused to even consider examining the jeans for wearability and performance. A prime example of online suppliers not appreciating the customer. Don’t buy from this Website as they won’t provide the afterservice needed if things go wrong.”

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So Simply Robell is rated 4.8 based on 15,840 reviews