I ordered a crib and my order stated that the goods would arrive the next working day. After 4 days (without any communication from Snuz) I emailed asking where my goods were. A colleague named ‘Liv’ responded saying that there was a delay with the delivery company and if I didn’t receive the goods in another 5 days, to get back in touch. I wasn’t happy with this so emailed back. Another colleague called ‘Holly’ promptly replied, investigate and had my item on a next day delivery. The item was delivered today. Holly was very efficient and professional. Liv, on the other hand was quick to blame the delivery company and say it had nothing to do with Snuz. Communication overall extremely poor but Holly was very good!!