Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 3.99

4.0 Rating 330 Reviews

73 %

of reviewers recommend Snuz

4.0

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order is stuck somewhere in Tennessee and has been since the 15th. This happen before when my order came from scandiborn but at least I could email them I have nothing and the order should of been delivered. I hate FedEx not reliable . Please find my order”

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Posted 3 years ago

Hi Tracy, Thank you for taking the time to share your feedback. I am so sorry to hear that you have experienced a problem with the delivery of your order, I do understand the disappointment that this has caused you. Please email our Customer Care Team on direct@snuz.co.uk and they can review this further for you. Best wishes, Snuz CS Team

Posted 3 years ago

“I ordered some crib sheets. The order was processed very quickly and I received it in a few days. The product is very good quality I would recommend.”

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Posted 3 years ago

“Great product and delivery”

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Posted 3 years ago

“Haven’t had my parcel arrive but been asked for a review??”

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Posted 3 years ago

Hi Craig, Thank you for leaving us a review. I am so sorry to hear that you haven't received your order, I do understand the disappointment that this has caused. Please email our Customer Care Team on direct@snuz.co.uk who can look into this further to provide you with a resolution. Best wishes, Snuz CS Team

Posted 3 years ago

“I haven't seen the products yet but I know I will be happy. It is the import fees to Ireland that I am shocked by. My goods were 145 euro and I paid 45 euro in imports? My email address is niamhinisoirr@hotmail.com”

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Posted 3 years ago

Hi Niamh, Thank you for leaving us a review. I am so sorry for the disappointment in the custom charges requested by the Courier. Due to Brexit, all orders delivered outside of the UK will encounter additional customs duties and taxes. Sadly these additional charges are outside of our control. We do try and make this as clear as possible on our website at the point of sale to try and reduce any disappointment caused. If you do have any further queries or concerns, please contact our Customer Care Department on direct@snuz.co.uk. Best wishes, Snuz CS Team

Posted 3 years ago

“Liv was very helpful and offered great customer service.”

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Posted 3 years ago

“Love this product! My baby dose not like to be swaddled but gets cold very easily. The sleeping bag keep her nice and warm but give her freedom to wriggle when she wants to. Very good quality and the opening is very useful for night time changes to not disturb my baby as much.”

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Posted 3 years ago

“Ordered some toddler rails as baby was falling out of bed and waking us up. Paid for next day delivery.......nothing showed up. Called customer services said had been despatched but no delivery info. Offered to refund delivery charge and said would call back later to let me know where parcel was......no refund, no contact and 5 days later no product!”

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Posted 3 years ago

Hi Nicole, Thank you for leaving us a review. I am so sorry to hear that you have experienced a problem with the delivery of your order, I do understand how disappointing this is for you. If you haven't received your order, please contact our Customer Care Team on direct@snuz.co.uk and they can review this for you. Best wishes, Snuz CS Team

Posted 3 years ago

“The mattress on the snuzpod4 is too thin. I have had to place a blanket underneath the mattress for my baby to sleep on it without feeling the frame underneath I have ordered the Surface Air mattress which is the thicker option not included with the cot. This has cost me £45 and I have yet to receive any delivery or tracking information for the item- I ordered it 5 days ago.”

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Posted 3 years ago

Hi Claire, Thank you for sharing your feedback. I am so sorry to hear that you are disappointed with the item that you have received. I do want to reassure you that the mattress complies with BS EN 16890: 2017 / BS 7177:2008 + A1:2011 and is the required depth to be used in the SnuzPod4 itself. If you are experiencing a problem with the delivery of your new order, please contact our Customer Care Team on direct@snuz.co.uk and they can review this for you. Best wishes, Snuz CS Team

Posted 3 years ago

“Ordered Friday expecting next day delivery and still not received item”

Helpful Report

Posted 3 years ago

Hi Lisa, Thank you for your recent order, I hope that you are well. I am so sorry to hear this! Our cut off for next day deliveries is 1pm, and any orders placed after 1pm on a Friday are dispatched the next working day. If you have any further problems with the delivery of your order, please don't hesitate to get in touch with our Customer Care Team on direct@snuz.co.uk. Best wishes, Snuz CS Team

Posted 3 years ago

“Very quick delivery, really impressed.”

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Posted 3 years ago

“1st class I have been so impressed the first time I have ordered line this and I woul do it again”

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Posted 3 years ago

“The cots look amazing but the manufacturing of the kits is horrific. I’m so disappointed with how badly it’s mad. We recently order the toddler rails and it’s honestly the worst £50 I spent. I think we may need to buy a new bed as it’s not safe to have my child sleep in this.”

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Posted 3 years ago

Hi Heather, Thank you for sharing your feedback! I am so sorry to hear that you are unhappy with your Snuz furniture. I do want to reassure you that as a brand operating in the baby and child industry, we make the importance of safety an absolute priority and value the trust parents place in us to deliver safe products for their children above all else. Please email our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes, Snuz CS Team

Posted 3 years ago

“Very satisfied with Snuz and their services.”

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Posted 3 years ago

“Very nice product! Quick delivery”

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Posted 3 years ago

“Easy to navigate website and lovely products. The bedding set I ordered for my expected granddaughter is great and was delivered really quickly. Thanks”

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Posted 3 years ago

“Snuz has the worst customer service I have ever experienced!”

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Posted 3 years ago

“Assembled the furniture set on the 16 of May. After assembly noticed a very pungent plastic and synthetic smell, which differed from the normal unboxing of new furniture, no one can stay in the room with the furniture for more than 10min without causing a headache. Hence contacted Snuz support about the problem. I was informed that the furniture passes safety standards, and I should air the furniture to let the odour to dissipate. However, now more than a month has passed and I have aired the furniture all this time, the odour is still very pungent. This really makes me question whether this is a safety hazard for both pregnant woman and the newborn. Hope someone can investigate further into this issue, and will recommend families with children/newborn to stay away.”

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Posted 3 years ago

“Shoddy workmanship. Awful customer response and review. 3weeks post return AND still no refund”

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Posted 4 years ago

“Very unimpressed. I've spent twice as long as the claimed 50 minutes assembling this. It feels like a prototype in need of a proper work-over from a product designer. It is fiddly for no apparent advantage. The assembly illustrations are ambigious in parts and some of sequencing does not appear to make sense. Quality control needs work too as one cross-brace was missing the nuts to recieve to the screws and another brace was split where the nut receptacle had been driven in too hard. I tried to assemble this a competent father attempting to help a daughter just home with a new-born. In the event, there is a crib but no stand to place it on. I wouldn't recommended this. Even without issues, it is expensive and overly complicated.”

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Posted 4 years ago

Snuz is rated 4.0 based on 330 reviews