www.Smartphone-Manual.com Reviews

Name: www.Smartphone-Manual.com
Address: Faulkner House, St Albans
Rating: 4.34

4.3 Rating 4,005 Reviews

84 %

of reviewers recommend www.Smartphone-Manual.com

Company Reviews

Metrics

4.3

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

www.Smartphone-Manual.com 5 star review on 15th October 2020

Edward

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with the delivery time and condition of the manual, however, as I purchased it for an elderly relative to use during lock-down, I was disappointed that the icons were black and white and therefore difficult to identify on the phone”

Helpful Report

Posted 5 years ago

Hello I am sorry we can only print in black and white. You can return with a covering letter if you are not happy. Regards Julie

Posted 4 years ago

“Main problem for me is that the type is pale silver on white paper and difficult to read. Pity you can't put it through a program to give it a darker shade or better still black like the headings for us confused over 70's.”

Helpful Report

Posted 5 years ago

Hello I am sorry you have found the manual to faint. We will resend the order in A4 size this will increase the text making it easier to read. Regards Julie

Posted 5 years ago

“Disappointed Jeff. Very faint and small print- can't read it Not up to your normal standard.”

Helpful Report

Posted 5 years ago

Hello We can only print what the manufacturers make available on their websites, Unfortunately some manufacturers PDF's when printed off are poor. I will resend the order in A4 size this will increase the text which will make it easier to read. Regards Julie

Posted 5 years ago

“poor tutorial”

Helpful Report

Posted 5 years ago

Hello We can only supply what the manufacturers make available on their websites for their devices. Regards Julie

Posted 5 years ago

“Printed on A5 pages with very small text, some of the icons need to be seen through a magnifying glass and even then they are not very clear.”

Helpful Report

Posted 5 years ago

Hello I will resend the order in A4 size this will make it easier for you to read. Regards Julie

Posted 5 years ago

“Text too small and grey instead of black. Blue ink comes out too pale on b&w photocopy and I can't see what I'm supposed to tap even through magnifying glass. Large print option should be available.”

Helpful Report

Posted 5 years ago

Hello I will resend the order in A4 size this will make it easier for you to read. Regards Julie

Posted 5 years ago

“It’s me. I wanted something more simple. Like a dummies guide. The manual was comprehensive, which will suit others.”

Helpful Report

Posted 5 years ago

Hello I can see from your order you have an Apple device. We have sent you the manual that Apple have made available for you device. Regards Julie

Posted 5 years ago

“You are asking how liked the manual? I still haven't received it! I purchased the Nokia 3.1 Plus phone for my brother in a re-hab/nursing facility in Arizona, with Multiple Scleroses. I wanted to be able to explain how to use certain features to him. That your manual was $21, it still was important to me to be able to help him. I had no idea that it would take this long, and coming from England too.”

Helpful Report

Posted 5 years ago

Hello I can see we posted the manual form here in the UK on the 12th May. Orders normally take up to 14 working days. BUT due to the virus the whole postal system has been on a go slow. There have been staff shortages and then they have had to put in place safe working spaces so this has lead to a back log of the mail. The order is on its way but out of my control on the delivery sorry. Regards julie

Posted 5 years ago

“The print is far too small for my eyes, I am 82 years old and there should have been some worning about this when I made my purchase. Had I been aware I would not have purchased the manual.”

Helpful Report

Posted 5 years ago

Sorry to hear this. We will resend the manual tomorrow printed twice the size, at no charge of course. This should be much easier to read.

Posted 5 years ago

“We found the manual inadequate partly because the printing was often too faint, but also because the small icons that appear on the screen are not fully explained. This may be because the Samsung online manual is inadequate in the first place.”

Helpful Report

Posted 5 years ago

Sorry to hear this. We will resend the manual printed twice the size (at no charge). This should help a lot.

Posted 5 years ago

“printing is quite faint, makes it difficult to read.”

Helpful Report

Posted 5 years ago

Sorry to hear this. We will resend the manual printed twice the size (at no charge). Hopefully this will make it easier to read.

Posted 5 years ago

“I haven't received it yet although you emailed me that it was on the way weeks ago. Order #20001991W. Order emailed 3/25/20, paid thru VISA.”

Helpful Report

Posted 5 years ago

We saw severe delays in orders because of the effect the Coronavirus is having on postal services around the world. I believe your order has now arrived. We know of no orders that did not arrive eventually.

Posted 5 years ago

“My order # 20002294W was placed on 4/8/20 - today is 4/16/20 and I have not yet received the item.”

Helpful Report

Posted 5 years ago

Your order was sent on April 9th. Delivery is usually 7 to 10 working days. However, the Coronavirus is causing severe issues with postal services around the world. We are seeing at least a week's delay on top of the normal. You contacted us on April 16th to check on your order. That was three working days after it was sent! Easter came in between. We are asking all customers to be patient in this unprecedented times. All we can do is sent out orders as quickly as we can.

Posted 5 years ago

“Most of the info in the manual is written as if to someone who already knows what you are talking.”

Helpful Report

Posted 5 years ago

Hello I am sorry we are a separate company and have no control over what the manufacture put in the manuals. Julie

Posted 5 years ago

“insufficient information”

Helpful Report

Posted 5 years ago

Hello I am sorry you found the manual insufficient. We do not write the manuals we print off what the manufacture has made available and in this case it was a Samsung Galaxy J3 manual.

Posted 5 years ago

“The manual tried to cover too many models of the smartphone in one writing and therefore was very confusing. I will not recommend it to anyone else.”

Helpful Report

Posted 5 years ago

Hello The manual you ordered was for an Apple iPhone. Unfortunately the manual is wrote by Apple and not us. The manual covers all iPhones that are compatible with the iOS software 12 this being it is the software that operates the phone.

Posted 5 years ago

“Printed in black and white and it was difficult to see images of the phone screen. The images pale grey and lacked definition and contrast.”

Helpful Report

Posted 5 years ago

Hello I am sorry we can only print in black and white. I will resend the order in A4 size this will increase the text and photos making it easier to read.

Posted 5 years ago

Hello I sent you an A4 copy this will make it easier tor read.

Posted 5 years ago

“It doesn't come with directions and we don't know how to use it.”

Helpful Report

Posted 5 years ago

Hello You ordered and we sent you a Samsung Galaxy S10e instruction manual this will tell you how to operate the mobile phone.

Posted 5 years ago

Hello You order and we sent you the Samsung Galaxy S10e instruction manual this will tell you how to operate the phone.

Posted 5 years ago

Hello We sell the instruction manuals here not the device.

Posted 5 years ago

“I wish it could be a larger print. I can hardly see it let alone read it. I will try and see if there is anything I can read from the Manual. I feel like I have thrown away my 20 dollars and received nothing in it's place.”

Helpful Report

Posted 5 years ago

Hello I have taken a look at your order and can see which manual you ordered. I will resend the order in A4 size this will increase the text size making it easier to read.

Posted 5 years ago

“Manual good but delivery address was incomplete”

Helpful Report

Posted 5 years ago

www.Smartphone-Manual.com is rated 4.3 based on 4,005 reviews