Hello,
Thank you for your feedback, Ahmed Mansour! We're glad to hear you experienced quick delivery and appreciated our prompt response. We will work on making our item descriptions clearer in the future. Thank you for choosing us!
Best regards,
The Smart Cellular Team
“Im starting to thing something weird might be happening with Smartcellular.
I posted my iPhone 15 Pro to them on 17 September, and they received it before 1pm on 18 September. Their site promises same day payment of the device is received before 2pm, I never got any confirmation they received the device so I emailed them to confirm and they didnt write to me until the following day stating the regraded my device as new, even though I traded it as excellent. They asked me for proof of ownership, which I provided.
They then wrote me the next day, asking again for proof of ownership, even though I had already provided it.
I've had two false promises of the payment being processed on that day, and just can't make sense of what is happened. I've contacted them on whatsapp and email and just get the same "we will update you as soon as we can" spiel over and over again. I even called them to get an update to have someone listen to my query, to then be told the trade in team do not take calls and they will pass the message along.
I seem to be stuck in limbo with smartcelluar and my experience is nothing like any of the "reviews" below. The sell/trade-in team don't even take or make phone calls so I don't understand how any of the people below trading in have spoken to anyone.
It is well past 4 days since they received my device and I have yet to be paid. I have been asking for them to keep me up to date, but it takes them all but a day to reply, the don't answer any questions and just keep passing me off.
Im hoping that my trade in completes soon, but I will of course update this review as my trade in completes.”
Thank you for your feedback, Ashley. We sincerely apologize for the delays and the confusion you've experienced with your trade-in. We understand your frustration and are actively looking into the issue to ensure your payment is processed as soon as possible. We’ll work on improving our communication to provide more timely updates.
Best regards,
The Smart Cellular Team
“I placed an order for a Samsung and it was supposed to be delivered within 3 days. I contacted the provider and they kept saying it's been sent and they have not got any more details. Finally after a few weeks I have received the phone. Phone is in good condition soI kept it. The company does deliver so I would recommend just takes ages.”
Hi, Thank you for your feedback, Marium! We're glad to hear that your Samsung arrived in good condition. We appreciate your understanding regarding the delivery delay, and we’re continuously working to improve our shipping processes to ensure quicker turnaround times in the future.
Your recommendation means a lot to us, and we hope your next experience will be much smoother. If you have any questions or need assistance, please don’t hesitate to reach out!
Best,
The Smart Cellular Team
Hi,
Thank you for your feedback! We're delighted to hear that you’re happy with the phone and that it met your expectations. We apologize for the delay in delivery, which took longer than the 3 days we advertised. Your experience is important to us, and we’re working to ensure our delivery times are more accurate in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your patience and hope to serve you better next time.
Best regards,
The Smart Cellular Team
“The phone itself is excellent and the service on receiving was good.
Problem is now that they sent me the wrong GB phone and its been over 2 weeks and im still waiting for a resolution.”
Hello,
Thank you for your feedback. We’re glad to hear that you’re satisfied with the phone and the service you received initially. However, we’re sorry to learn that there was an issue with the GB capacity of the phone and that it has been over two weeks without a resolution.
We apologize for the delay and any inconvenience this has caused. We are actively working to resolve the issue and will update you as soon as possible. Thank you for your patience, and please feel free to reach out if you have any further concerns.
Regards,
The Smart Cellular Team
Hi,
I’m very sorry to hear that you received the wrong color phone. I apologize for any inconvenience this has caused.
Please contact us directly to arrange a replacement or return. We’ll ensure that the correct phone is sent to you as quickly as possible.
Thank you for your understanding, and we look forward to resolving this issue for you.
Best regards,
The Smart Cellular Team
“The phone is fine but it was dispatched very very late and communication was poor. I messaged many times to find out where the phone was as it was needed by a certain date. Replies were very slow and didn’t explain when the phone would arrive. When I asked for a refund, I was told it had ‘just been dispatched’ so I would have to return it by a certain date for a refund. (This wasn’t the case as the postal service didn’t mark it as dispatched until the following day). I had explained several times that as it was very late nobody would be there to receive it but it fell on deaf ears. I had to contact the courier to rearrange delivery which was extra hassle as we were away at the time.”
Dear Customer,
Thank you so much for taking the time to provide us with your valuable feedback on your experience with Smart Cellular. We appreciate your kind words and we're thrilled that you had a wonderful experience with us.
At Smart Cellular, customer satisfaction is our utmost priority, and knowing that we have managed to make you happy means the world to us. We strive to consistently deliver reliable service and top-notch products to our customers, and we're delighted that we were able to meet your expectations.
If there's anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us. Our friendly customer support team is always here to help and ensure your complete satisfaction.
Once again, thank you for your kind words, and we look forward to serving you again in the future.
Warm regards,
The Smart Cellular Team
,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your kind words and are thrilled to know that we left a positive impression on you.
At Smart Cellular, customer satisfaction is our top priority, and we are glad that our efforts have been recognized. We strive to provide exceptional service and maintain a user-friendly experience for all our valued customers.
If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to help and ensure that you have the best possible experience with our products and services.
Thanks again for your valuable feedback, and we look forward to serving you in the future!
Warm regards,
Smart Cellular Team
Dear Michael,Thank you so much for taking the time to share your feedback about Smart Cellular. We are thrilled to hear that you had a positive experience with our customer service team.
Ensuring customer satisfaction is our highest priority, and it brings us great joy to know that our efforts are making our customers happy. We greatly appreciate your kind words and recognition of our dedicated team members.
Please remember that we are always here to help. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. We are more than willing to provide further support.
Thank you once again for choosing Smart Cellular. We truly appreciate your business.
“Although I'm keeping the phone as I need one right now it came home in the wrong color I ordered and definitely wasn't In pristine condition like It said it would be. Phone works fine though and no other problems so far.”
Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your kind words and want you to know that making our customers happy is our top priority.
We are thrilled to hear that you found our customer service to be helpful and attentive. Providing exceptional service is something we pride ourselves on, and your positive feedback reaffirms that we are doing things right. Our dedicated team is always ready to assist you with any questions or concerns you may have, so please don't hesitate to reach out to us at any time.
We value your business and are grateful for the opportunity to serve you. Your satisfaction is important to us, and we will continue working hard to ensure that we meet and exceed your expectations.
Thank you again for choosing Smart Cellular. We look forward to providing you with the best possible experience.
Warm regards,
Customer Support Team
Smart Cellular
“Website had helpful information, and had good prices. This was the first time I have brought from you, and the only issue I had was the code for discount that I was sent after signing up for the newsletter etc didn’t work, neither did the one for the extra £15 off that day. However I found that leaving off the last two letters / numbers meant it worked?!
Secondly, I had ordered a purple phone that showed as in stock but was sent a black one.
Having contacted customer services, I was offered a partial refund or to return phone for the correct colour.
I accepted the refund but had to contact again as had no proper confirmation of this refund offered, and have now been informed that it should be in my bank account within a few days.
The package arrived on time, very well packed and therefore protected- which K was pleasantly surprised and very happy about.
Your online chat bot sadly is rubbish, and needs sorting out!
Would probably use again, and so far generally happy with my purchase.”
Dear Pippa,Thank you so much for taking the time to leave us your valuable feedback about Smart Cellular. We truly appreciate it!
We are delighted to hear that you had such a positive experience with our customer service team. Providing excellent customer service is one of our top priorities, and we are glad that we were able to assist you promptly and efficiently. We believe that our customers deserve the best, and it's fantastic to know that our efforts are making you happy.
Remember, we are always here to support you. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our team is here to help and will be more than happy to assist you in any way we can.
Thanks again for your kind words, Pippa! We truly value your feedback.
Warm regards,
Smart Cellular Customer Support
“Had a few problems initially as they didn’t have the phone I ordered. But then received the phone and very happy with what was sent. Think they just need to start talking to each other. Obviously a newish company and sure have the capabilities but just not quite joined up yet.”
Dear [Reviewer's Name],Thank you so much for taking the time to leave us a review for Smart Cellular. We truly appreciate your feedback and are glad to hear that you had a great experience with our service.
It is our top priority to ensure our customers are happy, and we are thrilled that we have met your expectations. Providing exceptional service and a seamless experience is what we strive for, so it's wonderful to know that we're on the right track.
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our dedicated customer support team is always here to help and provide solutions.
Thank you once again for your kind words. We look forward to serving you in the future.
Warmest regards,
Smart Cellular Team
“My phone is working very well, and pleased with the Samsung model, but it took 3 weeks to arrive and was told by customer service on several occasions that it was on its way.?”
Hi Don,Thank you so much for taking the time to leave your feedback about Smart Cellular. We greatly appreciate it!
We're thrilled to hear that you've been enjoying our services and that our team has provided you with excellent customer support. We believe that happy customers are the heart of our business, and we strive to provide the best possible experience to each and every one of them.
If you ever have any questions or need any assistance, please don't hesitate to reach out to us. Our team is always here to help ensure that you have a smooth experience with Smart Cellular.
Once again, thank you for your kind words, Don! We look forward to serving you in the future.
Warm regards,
“I ordered samsung ultra 22 it arrived in good time but the battery would not charge so i send it back.it took a week before they sand me the replacement it works fine but the charging wire is for iphone I'm happy with the phone it's in good condition. but the costumer service is very poor.”
Dear Mo,Thank you so much for taking the time to leave us feedback about your experience with Smart Cellular. We genuinely appreciate it!
We are thrilled to hear that you found our customer service to be exceptional and that our representatives were able to assist you effectively. Ensuring customer satisfaction is indeed our top priority, and it's feedback like yours that motivates us to keep up the good work.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. Our team is always here to help and provide the best possible solutions for our customers.
Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future.
Best regards,
Smart Cellular Customer Satisfaction team
“My disappointment is with the time it took to deliver my phone. I kept getting emails saying the phone would be delivered next week via Royal mail and that went on for a month! The phone is fine though plus the price is great!
Thank you”
Dear Dunstan,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We truly appreciate your kind words and we're thrilled to hear that you are happy with our service.
At Smart Cellular, we strive to make our customers happy and provide them with the best experience possible. It's great to know that we have succeeded in doing so for you. We take pride in delivering top-notch customer support and ensuring a seamless and reliable cellular service.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. Our dedicated team is always here to help and will be more than happy to assist you.
Once again, thank you for your feedback and for choosing Smart Cellular. We value your business and look forward to serving you in the future.
Warm regards,
Customer Support Team
Smart Cellular
Dear, Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We appreciate your kind words and are thrilled to hear that you are happy with our service.
At Smart Cellular, customer satisfaction is our top priority, and we pride ourselves on providing excellent service to our valued customers like you. We understand the importance of ensuring a seamless experience, and we are delighted that we have met your expectations.
If you ever have any questions or need assistance in the future, please do not hesitate to reach out to our dedicated customer support team. We are here to help you in any way we can.
Thanks again for your feedback, and we look forward to serving you in the future!
Warm regards,
Customer Support Team
Smart Cellular
“Unfortunately I decided not to keep the phone due to it having rubbish battery life but the refund process was all smooth and customer service helpful. I was offered a replacement but decided against it. Also nice of them to offer to cover return postage.”
Dear ,Thank you so much for taking the time to leave such valuable feedback about your experience with Smart Cellular. We truly appreciate it!
We are thrilled to hear that you are satisfied with our services and find our network coverage to be excellent. Ensuring our customers have a reliable connection is one of our top priorities, and we are delighted that we have met your expectations in this regard.
We understand that customer service is crucial, and we apologize for any inconvenience you may have encountered during your recent visit to our store. Rest assured, we are continuously working on improving our staff's training to provide better assistance in all aspects of our business. We appreciate your patience and understanding.
As a valued customer, we want to assure you that we are always here to help. If you ever have any questions, concerns, or need any assistance, please do not hesitate to reach out to us. Our dedicated team is ready to assist you in any way possible.
Once again, we greatly appreciate your feedback and your support. Thank you for choosing Smart Cellular, and we look forward to serving you with excellence in the future.
Warm regards,
Smart Cellular Customer Support
“Great site, good options, cheap products quickly delivered and I love the bartering function. Shame about follow up customer service that don't answer phones, respond to emails, and woe betide you if you miss the 30 day return window - even if it's because they didn't answer your emails...”
Dear Paul,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We truly appreciate your kind words and are thrilled to hear that our service has made you a happy customer!
At Smart Cellular, our primary goal is to provide the best possible customer experience. We are constantly working hard to improve our services and ensure that all our valued customers, like yourself, receive outstanding support and satisfaction.
If there's anything else we can assist you with or if you need any further guidance, please don't hesitate to reach out. Our dedicated team is always here to help!
Thank you once again for your valuable feedback, Paul. We truly appreciate your support.
“The phone is great.
The main issue I had was poor customer service. It took much longer to be delivered than expected, the number for customer service on emails was a dead line, chat just repeated itself, staff was rude when I telephoned. Was about to cancel order to get money back via pay plan and phone arrived.”
Dear Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words about Smart Cellular and the service we provide. It's incredibly rewarding to know that we are meeting our customers' expectations and making them happy.
We take great pride in delivering excellent customer service, and your review reaffirms the hard work we put in every day. Our team strives to provide a seamless and enjoyable experience for our customers, and it's wonderful to hear that we are succeeding in doing so.
If there's anything else we can assist you with or if you have any further queries, please don't hesitate to reach out to us. Our dedicated customer support team is always here to help you in any way possible.
Once again, thank you for your trust and for choosing Smart Cellular. We look forward to serving you in the future.
Best regards,
Smart Cellular
