Dear Glenn,
Thank you for your 3-star review! We're thrilled to hear that you're happy with your "like new" iPhone 14. Your satisfaction is important to us, and we appreciate your feedback.
If there's anything we can do to make your experience even better, please don't hesitate to reach out. We're here to help!
Best regards,
The Smart Cellular Team
“Phones look ok but as they are Christmas presents, not used them yet! Delivery information was good & arrived on time. Customer service is the only let down!”
Dear Customer,
Thank you for your 3-star review! We're glad to hear that the phones look okay and that you appreciated our timely delivery information.
We apologize that our customer service didn’t meet your expectations, as we strive to provide the best support possible. Your feedback is invaluable to us, and we will use it to enhance our service in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“The best thing about Smart Cellular is the price and the quality of the phone, very impressed. Problem was the delivery took two weeks and I had to push and push Smart Cellular for a response.”
“Ordered my phone online says next day but took over a week to come. Was at work when it arrived so posted in letterbox but wrong house luckily got a honest neighbour. Tried to get in touch but get no reply.”
“I ordered it on the 16th October at 2am and it said free next day premium delivery at check out when I went to pay and even when I received the email receipt”
Dear Valued Customer,
Thank you for your kind 3-star review! We're thrilled to hear that the delivery of your husband's iPhone was excellent and that it arrived in the condition as stated. It's always our goal to ensure our customers are satisfied with their purchases.
We appreciate your feedback and hope your husband enjoys his new phone. If you have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Pleased with my purchase as I have bought from this website before. But not happy with customer service as tried several times to email and also call but no rep. Just hope this phone is as reliable and I don’t need to use the warranty or contact them.”
Dear Tammy,
Thank you for your review! We’re delighted to hear that you're pleased with your purchase and appreciate your loyalty to our website. However, we apologize for the difficulties you faced in reaching our customer service team. Your experience is important to us, and we are actively working to enhance our support channels.
We hope your new phone meets your expectations and provides reliable service. Should you have any questions or need assistance in the future, please feel free to reach out. We truly value your feedback and look forward to improving your experience!
Best regards,
The Smart Cellular Team
“I ordered a phone for my son’s birthday and selected iPhone box , the phone arrived a week later and it was in really good condition. However the box and charging cable never arrived. I emailed in to say the box and charging cable were not present in the delivery and I got a response about 5 days later saying it would be sent. It’s now 3 weeks later and nothing. So I had to give my son his present without the box or without a charging cable. Not ideal. I explained this too in my
Email. It would be good to be sent this please”
Dear Katie,
Thank you for taking the time to share your experience with us. We're glad to hear that your son’s phone arrived in good condition, but we sincerely apologize for the inconvenience caused by the missing box and charging cable. It’s disappointing to know that you had to give the present without those important items.
We appreciate your patience as we work to resolve this matter. Please rest assured that we are looking into this and will ensure the items are sent out to you as soon as possible. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“They promised a guaranteed return on my investment but after investing my life savings, I got nothing in return. They seemed legitimate at first, but it was all a scam. I urge people to stay away from awful platforms and not risk their hard-earned money like I did. Report scam to Mr. Sharon Oneil via Email
SHARONRECOVERINGEXPERTS at g ma il dot c 0 m”
Dear Marci,
Thank you for sharing your experience, and we genuinely apologize for the distress you've encountered. We understand how disheartening it can be not to receive the expected return on your investment. At Smart Cellular, we strive to provide a trustworthy platform for our customers and value your feedback immensely.
We take any concerns regarding our platform's credibility seriously and encourage you to reach out to us directly so we may address your issues and clarify our commitments. Your patience and understanding are appreciated, and we hope to have the chance to restore your faith in us.
Best regards,
The Smart Cellular Team
“The iPhone 11 that ordered was delivered promptly and was in very good condition with satisfactory battery condition. Unfortunately the green phone that I ordered turned out to be black”
Dear James,
Thank you for your review and for choosing Smart Cellular! We're glad to hear that your iPhone 11 arrived promptly and is in very good condition with satisfactory battery performance.
We apologize for the mix-up with the color of your phone. It’s important for us to get everything right, and we appreciate your understanding in this matter. Your feedback helps us improve our processes and ensure a better experience for all our customers.
If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out to our customer support team.
Thanks again for your feedback, and we look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Dear Bidjou,Thank you so much for taking the time to share your feedback about Smart Cellular. We are delighted to hear that you are enjoying our exceptional service and the great value for money we provide.
At Smart Cellular, customer satisfaction is our utmost priority, and we are thrilled to know that we are meeting your expectations. We always strive to deliver a seamless experience by offering top-notch products and a reliable network.
If you ever need any assistance or have any questions, please don't hesitate to reach out to our friendly customer support team - we are here to help!
Once again, thank you for your kind words and for being a valued customer. We look forward to serving you for many years to come.
Warm regards,
Smart Cellular Customer Support
We’re sorry for the mix-up with your order, Derek. Receiving the wrong color is frustrating! Contact us directly to resolve the issue.
Best regards,
The Smart Cellular Team
“Very difficult to get hold of someone to email back or vitually impossible to get through to someone through the phone. Left plenty of messages but so far no contact. However I was worried as when it says you accept PayPal but when I went to pay this option wasn’t available. I have now received my phone but hope there will be no issue with as I said previously it is soooo hard to get hold of you. The reason I went ahead with the sale is because I was so happy with my phone the last time I purchased from you and actually spoke to a human. This was about two years ago.”
“The process of ordering was very easy and straightforward. I ordered a pristine remodelled iPhone 12 and I wouldnt say it looks brand new, but it works perfectly fine.”
“Great price great site. Quick delivery but have had problems with the phone. The phone keeps freezing when using and in FaceTime. Have contacted customer service they were very quick to reply and I am now sending the phone back to swap for another.”
Hello,
Thank you for your feedback, Ahmed Mansour! We're glad to hear you experienced quick delivery and appreciated our prompt response. We will work on making our item descriptions clearer in the future. Thank you for choosing us!
Best regards,
The Smart Cellular Team
“Im starting to thing something weird might be happening with Smartcellular.
I posted my iPhone 15 Pro to them on 17 September, and they received it before 1pm on 18 September. Their site promises same day payment of the device is received before 2pm, I never got any confirmation they received the device so I emailed them to confirm and they didnt write to me until the following day stating the regraded my device as new, even though I traded it as excellent. They asked me for proof of ownership, which I provided.
They then wrote me the next day, asking again for proof of ownership, even though I had already provided it.
I've had two false promises of the payment being processed on that day, and just can't make sense of what is happened. I've contacted them on whatsapp and email and just get the same "we will update you as soon as we can" spiel over and over again. I even called them to get an update to have someone listen to my query, to then be told the trade in team do not take calls and they will pass the message along.
I seem to be stuck in limbo with smartcelluar and my experience is nothing like any of the "reviews" below. The sell/trade-in team don't even take or make phone calls so I don't understand how any of the people below trading in have spoken to anyone.
It is well past 4 days since they received my device and I have yet to be paid. I have been asking for them to keep me up to date, but it takes them all but a day to reply, the don't answer any questions and just keep passing me off.
Im hoping that my trade in completes soon, but I will of course update this review as my trade in completes.”
Thank you for your feedback, Ashley. We sincerely apologize for the delays and the confusion you've experienced with your trade-in. We understand your frustration and are actively looking into the issue to ensure your payment is processed as soon as possible. We’ll work on improving our communication to provide more timely updates.
Best regards,
The Smart Cellular Team
“I placed an order for a Samsung and it was supposed to be delivered within 3 days. I contacted the provider and they kept saying it's been sent and they have not got any more details. Finally after a few weeks I have received the phone. Phone is in good condition soI kept it. The company does deliver so I would recommend just takes ages.”
Hi, Thank you for your feedback, Marium! We're glad to hear that your Samsung arrived in good condition. We appreciate your understanding regarding the delivery delay, and we’re continuously working to improve our shipping processes to ensure quicker turnaround times in the future.
Your recommendation means a lot to us, and we hope your next experience will be much smoother. If you have any questions or need assistance, please don’t hesitate to reach out!
Best,
The Smart Cellular Team
