“I ordered a prestine iPhone 11 pro. The delivery took a very long time and i found it hard to get in contact with anyone. The phone itself is good condition but the delivery and customer service isn't great !”
Dear Aimee,Thank you so much for taking the time to provide us with your valuable feedback on Smart Cellular. We truly appreciate hearing from our customers and are thrilled that you are happy with our services.
It's wonderful to know that our team has been able to assist you effectively and provide excellent customer support. We always strive to ensure our customers have a positive experience with us, and your feedback reaffirms that we are on the right track.
If you ever need any further assistance or have any questions or concerns, please don't hesitate to reach out to our dedicated customer service team. We are here to help and would be more than happy to assist you in any way we can.
Thank you again for your kind words and for choosing Smart Cellular. We look forward to serving you in the future!
Warm regards,
Jeff S
Smart Cellular Customer Support
Thank you so much for the positive review of Smart Cellular! We really appreciate your feedback and are thankful that you have had a positive experience with our product! At Smart Cellular, we strive to provide excellent customer service - we value our customers' opinions and take great pride in constantly improving our product to ensure that our customers are getting the best possible service.
Thank you again for sharing your experience - please let us know if there is anything else we can do to make your experience better in the future. We value your opinions greatly and are always open to suggestions!
“Smart cellular sent me the wrong colour phone. I asked them to send me the correct phone and they said I could send the phone back for an exchange or refund and I had to do this within 14 days of receipt be eligible for this. They also offered £10 refund for me to keep the phone. I was disappointed as I really wanted the blue phone I had ordered, but was away from home so wasn’t confident I could get the phone back to them within the 14 days. I was worried I would end up with no phone and no refund. I asked for a bigger refund as I didn’t think £10 was enough for receiving a phone of a different colour. They said no and so I took the £10 to keep the phone. They were normally quick to respond to my emails which was good. I did feel disappointed that even though it was their mistake I still had to return the phone within 14 days to be eligible for an exchange or refund. I ended up with an ok product for a good price, but it wasn’t exactly what I wanted or had ordered.”
Dear Alex,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We truly value your opinion and appreciate your kind words.
We're thrilled to hear that our service is meeting your expectations and that you're satisfied with the overall experience. Delivering customer satisfaction is our top priority, and it's heartwarming to know that our efforts are making you happy.
If there's ever anything we can do to assist you further or if you have any questions, please don't hesitate to reach out to us. Our dedicated customer support team is always here to help.
Thank you once again for your support and for being a valued customer of Smart Cellular.
Best regards,
Jeff S
“The phone was as described but unfortunately it seemed like they had forgot to send my order but as soon as I emailed they sent it out. The website advertised a free wireless item which I am yet to receive.”
Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate your kind words and the valuable insights you have provided.
We are delighted to hear that you had a positive experience with our service. It is our utmost priority to ensure customer satisfaction, and we are thrilled to know that we are succeeding in making our customers happy.
At Smart Cellular, we strive to offer a top-notch customer experience by providing reliable products and exceptional service. Your acknowledgment of our efforts is truly heartwarming, and it motivates us to keep delivering the best experience possible.
Should you ever require any assistance, please do not hesitate to reach out to us. Our dedicated support team is always ready to lend a helping hand and address any concerns or queries you may have.
Once again, thank you for choosing Smart Cellular and for your wonderful review. We are grateful for your support and look forward to serving you in the future.
Warmest regards,
Jeff S
Smart Cellular Team
“Slow in sending the phone out. They took the order but didn’t have it in stock
I tried to canx then n there was delay in replying. I needed the phone straight away.
When phone arrived was decent no issue”
Dear John,Thank you so much for taking the time to write a review about your experience with Smart Cellular. We truly appreciate your feedback and are delighted to hear that you are satisfied with our services.
At Smart Cellular, our top priority is always to ensure customer happiness, so it's truly encouraging to know that we are on the right track. Your kind words reinforce our efforts to provide excellent service and reliable products.
If you ever require further assistance or have any questions, please don't hesitate to reach out to us. Our dedicated support team is here to help you every step of the way.
Once again, thank you for choosing Smart Cellular. It has been a pleasure serving you.
Warm regards,
Jeff S
“Item took nearly 3 weeks to arrive even though the estimated delivery date was only a couple of days after my order. Item arrived in good condition. Can’t comment on it yet because it’s a Christmas present.”
Thank you so much for taking the time to share your feedback about your experience with Smart Cellular! We truly appreciate your kind words and it means a lot to us.
We are thrilled to hear that we are doing something right to make our customers happy. Delivering excellent service and ensuring your satisfaction is always our top priority.
If there is anything else we can do to assist you further or if you have any questions or concerns, please do not hesitate to contact us directly. Our friendly customer support team is here to help you in any way we can.
Once again, thank you for your valuable feedback. We look forward to serving you and providing you with the best possible experience in the future.
Warm regards,
Jeff S
Smart Cellular Customer Support
“The phone I received had a few minor scratches on the screen. Although I would have given a 5-star review, the order was not sent in a timely fashion. I had to contact customer support twice before the Samsung S20 Ultra was finally posted. The 24-hour delivery took 4 days in transit, which makes me hesitant to purchase from this company again in the future”
Dear Peter,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We truly appreciate it!
We are thrilled to hear that you found our customer service to be friendly and helpful. Making our customers happy is our main priority, so your kind words mean a lot to us. We have worked hard to create a team that is dedicated to providing exceptional service, and it's great to know that we are succeeding in our mission.
If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We are here to help in any way we can.
Thank you once again, Peter, for being a valued customer and for your wonderful feedback.
Best regards,
Smart Cellular Customer Support
“I ordered a red iPhone 11 for my daughter. I got a call and email to say would I like black instead as they could despatch next day. I replied to say no, it had to be red as it was a present. I was told no problem. I then had to chase delivery a few times as a week went by with no delivery and on my 3rd chase I got a reply saying it would be despatched soon. I finally got a Royal Mail tracking number a week later. The phone arrived the following day. It was meant to be in good condition but I would say it’s more fair as there are a lot of scratches on the screen. When buying refurbished phones from other sources the phones have been in better condition than this. Not sure I’d purchase from here again.”
Thank you so much for providing us with your review of Smart Cellular! We are so glad to hear that you had a great experience with us and appreciate your positive feedback. We care deeply about making sure our customers are happy and receive great customer service, and we especially appreciate your kind words about the quality of our products. We'll continue to work hard to ensure customers receive the best possible experience. Please let us know if you need any help or have any additional feedback. Thank you again for taking the time to share your experience with us!
“Impossible to make contact by phone, only by email.
Delivery was delayed by 7 days, for some reason.
Phone is in good condition, like new, and seems to work alright - time will tell.”
Hi Max,Thank you so much for taking the time to provide your valuable feedback about Smart Cellular! We always appreciate hearing from our customers and knowing how we can improve their experience.
We're thrilled to hear that you are satisfied with our prompt customer service and the speed of our device delivery. We understand how crucial it is to have a smooth and hassle-free experience, and we're glad that we were able to meet your expectations in this regard.
At Smart Cellular, customer satisfaction is our top priority, and we strive to ensure that each interaction with our brand leaves a positive impression. We consider your kind words a validation of our efforts.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. Our dedicated team is always here to help you out.
Thanks again for choosing Smart Cellular and for the feedback!
Warm regards,
Smart Cellular Customer Support
Thank you so much for taking the time to share your feedback about Smart Cellular! We really appreciate your kind words and it means a lot to us.
We're absolutely thrilled to hear that you had a great experience with our service. We strive to always provide exceptional customer satisfaction, so it's fantastic to know that we're doing things right. Your satisfaction is our top priority!
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our friendly team is here to help in any way we can. We'll gladly assist you with any concerns or provide guidance on any specific features you may need help with.
Once again, thank you for your valuable feedback. We truly appreciate your support and we look forward to serving you again in the future.
Warmest regards,
Smart Cellular Customer Support
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
“I've had both half decent and poor experiences with Smart Cellular. Last year I sold my iPhone 13 Pro Max. Despite some delays throughout the process my phone was sold and I received payment. This year however, after sending my iPhone 14 Pro Max, and doing the usual back and forth providing proof of ID etc, I was offered over £250 less than the invoice order stated I would receive, because: "...Apple prices are going down at the moment, especially the 14 series". This was despite their website still quoting the price on my invoice order. Of course I rejected this, and to be fair, my phone was returned quickly, but I didn't appreciate my time being wasted. Next year when I sell my iPhone 15 Pro Max, I will not be using them.”
Dear Don,Thank you so much for taking the time to write a review about your experience with Smart Cellular. We truly appreciate your feedback.
We are thrilled to hear that you found our customer service to be prompt and helpful. Providing excellent service and addressing our customers' needs is a top priority for us, so we're delighted to know that we're on the right track.
We understand that navigating the world of cellular plans and devices can sometimes be challenging, but our dedicated team is always here to assist you. If you ever have any questions or need further assistance, please don't hesitate to reach out to us.
Once again, thank you for your kind words. We value your business and look forward to serving you in the future.
Best regards,
Customer Support Team
“Post was very late made calls to them always answerphone emailed them told was on way 2_3 days there say but was 2 weeks phone came after but was not the phone I ordered would not give part refund only got 15 pound but not got this yet if you want a phone I would go else where I would not recommend”
Dear Charlesworth,Thank you so much for taking the time to leave us a review about your experience with Smart Cellular. We truly appreciate your feedback and are thrilled to hear that you are satisfied with our service.
At Smart Cellular, customer satisfaction is our top priority, and we are constantly striving to provide the best experience to all our customers. We are glad that our efforts have made you happy, and your kind words truly motivate us to keep up the good work.
Please know that we are always here to assist you in any way possible. If you ever need any help or have any further questions, please don't hesitate to reach out to our dedicated customer support team. We are here to ensure that your experience with Smart Cellular remains exceptional.
Once again, thank you for your kind review, Charlesworth. We are grateful for your support and look forward to serving you in the future.
Kind regards,
Smart Cellular Customer Support
“We purchased an iPad and iPhone and smart cellular were the most competitive (we did a lot of shopping around). The iPhone was sent without any issues but the iPad took several weeks to arrive and we received no communication about this. We had to chase several times and eventually received it. Cannot fault the items received however, they are as advertised.”
,Thank you so much for taking the time to share your feedback on Smart Cellular. We truly appreciate customers like you who provide valuable insights to help us improve our services.
We're thrilled to hear that our customer service team was able to assist you promptly and resolve your issue efficiently. Ensuring customer satisfaction is our topmost priority, and we're pleased that we were able to meet your expectations in this regard.
We understand how frustrating it can be when things go wrong, and we want you to know that we're continuously working to improve our systems and processes to minimize such occurrences. Your feedback helps us identify areas that require additional attention, and we thank you for bringing this matter to our attention.
Please remember that we're always here to help you. If you ever need further assistance or have any questions, please don't hesitate to reach out to our support team. We're at your service and ready to ensure all your needs are met.
Thanks again for choosing Smart Cellular and sharing your thoughts. We look forward to serving you better in the future.
Warm regards,
Smart Cellular Customer Support
“phone was exactly the same spec as I ordered. paid the extra for excellent condition but had a scratch on the forward facing screen.
Was delayed by 10 days which if I had know, would may have sourced elsewhere.
One the tracking ID was provided arrived the next day.”
Thank you so much for taking the time to share your feedback on Smart Cellular. We truly appreciate your kind words and your support.
We're thrilled to hear that our efforts to make our customers happy are paying off! It is our utmost priority to provide excellent customer service and high-quality products. Your satisfaction is what drives us to improve continuously.
We're glad to know that you found our staff to be helpful and knowledgeable. We strive to ensure that our team members are well-trained and capable of assisting our customers with any questions or concerns they may have.
If there's ever anything we can do to make your experience even better, please don't hesitate to reach out to us. We're here to help, and your satisfaction is our topmost concern.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Warm regards,
Smart Cellular Customer Support
Thank you so much for taking the time to share your feedback on your experience with Smart Cellular. We truly appreciate your kind words and are delighted to hear that we have been successful in making you a satisfied customer.
We pride ourselves on offering exceptional service and ensuring our customers' happiness, so it means a great deal to us to know that we are succeeding in our efforts. Your positive feedback encourages us to keep up the good work!
We understand that navigating the realm of cellular devices and plans can sometimes be overwhelming, but we are here to assist you every step of the way. If you ever have any questions or concerns, please don't hesitate to reach out to our friendly customer support team. We'd be more than happy to help you in any way we can.
Once again, we want to express our sincerest gratitude for your support and valuable feedback. We look forward to serving you in the future and making your experience with Smart Cellular even better.
Warm regards,
Smart Cellular Customer Support
“The phone is brill, excellent price. However, was told it was on its way and it wasn't, had to contact to by email (nobody to answer a phone)to find out where it was and if there was a problem, to which there was. Sales team replied quite quickly to explain and sorted it out, but still waiting on earpods !!”
Dear KS,Thank you so much for taking the time to provide us with your valuable feedback on Smart Cellular. We greatly appreciate your support and are thrilled to hear that you had such a positive experience with our service.
At Smart Cellular, our top priority is to ensure our customers' satisfaction, and we are delighted to learn that we are meeting your expectations. Delivering exceptional customer service is a core value of ours, and we continuously strive to provide a seamless and enjoyable experience for everyone.
If you have any further questions or need any assistance, please do not hesitate to reach out to us. Our friendly customer support team is always here to help and ensure your needs are met.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future!
Warm regards,
Smart Cellular Customer Support
“Sold my iPhone 13 sent it on the Monday received a paymant on the Friday so was speedy I was happy with the price however they knocked down the price that was agreed by £50 due too regrading but it was brand new and sealed in a box but I was still happy with the price given coz better than other o line price I recommend doing this to anyone it seems risky selling and sending your phone off like this but I can assure u it's 100% genuine and compared to a quick.high st phone shop sale there's no competition and takes just a week from sending to receiving paymant so I'm very happy to use again if needed too.”
“Dreadful company don’t touch them with a barge pole . Still waiting for a refund from them of £185
Received wrong phone, sent it back and now they have my cash”
Thank you for your review. We are sorry you are dissatisfied with the service. Can you please email sales@smartcellular.co.uk with the subject review? Please include your order number and contact details. An adviser will contact you to resolve your complaint.
Regards
Smart Cellular-Customer support
