“I ordered a phone on 28th Dec expecting the next day delivery as it states on the website.
It didn't arrive until 9th Jan. Not a huge wait but I didn't have an email to explain.
I asked for an update and got a basic reply that they had extended their delivery times. Ok, so then I waited, messaged again after a while to be told they were having some issues. I asked for a refund and the same day I had a message to say the phone had been posted.
The phone is good quality and I have no issues with it but the customer service leaves a bit to be desired.”
Dear Becky,
Thank you for sharing your experience with us through your 3-star review. We apologize for the delays and the lack of communication regarding your order. We understand how frustrating this can be and are sorry for any inconvenience it caused.
It’s wonderful to hear that you are satisfied with the quality of your new phone! Your feedback about customer service is duly noted, and we’re actively working on enhancing our communication with customers to ensure a smoother experience in the future.
Thank you for your understanding, and we hope to have the chance to serve you better next time!
Best regards,
The Smart Cellular Team
“I thought I was getting next day delivery but actually it was about one week.The phone was received in excellent condition( what was ordered).Imhad a question about the colour of the phone and the customer sales man I spoke to was very helpful.So far so good !”
Dear Judith,
Thank you for your review! We appreciate your feedback about the delivery timeframe. We strive to provide accurate estimates, and it's great to hear that you received your phone in excellent condition.
We're also pleased that our customer service team was able to assist you with your inquiry about the color. If you have any more questions or need assistance in the future, please feel free to reach out. We’re here to help!
Warm regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your feedback regarding your experience with Smart Cellular. We apologize for the slow delivery time and any delays in our replies. We understand how important timely communication is, and we’re working to improve in this area.
We appreciate your patience and are glad you received the product as described. If you have further questions or concerns, please feel free to reach out. We’re here to help and hope to serve you better in the future.
Best regards,
The Smart Cellular Team
Posted 9 months ago
Dear Reviewer,
Thank you for sharing your thoughts in your 3-star review. We apologize for the slow delivery and the delay in our response times. We understand how important prompt communication and efficient service are to our customers.
Your feedback is invaluable and will help us improve our processes moving forward. We appreciate your patience and hope you'll consider giving us another chance to serve you better in the future.
Best regards,
The Smart Cellular Team
“Good quality product. Delivered just in time.
Unfortunately I ordered a gold phone and received a blue?! Requested the correct colour but offered a small refund or exchange, I received neither!”
Dear Reviewer,
Thank you for taking the time to share your experience with Smart Cellular. We’re glad to hear that you found the product quality to be good and that it was delivered on time.
We sincerely apologize for the mix-up with your order and understand how frustrating this must be. Your feedback about the resolution process is important to us, and we’ll ensure it is addressed. Please know that our team is here to assist you moving forward.
If there's anything we can do to rectify the situation, don't hesitate to contact us. Your satisfaction is our priority, and we appreciate your understanding.
Best regards,
The Smart Cellular Team
“Initially had an awful experience where no communication about delays of delivery was made. After several contacts and correspondence the team was able to reassure me of my delivery. I was nervous at some point of being scammed but they proved themselves right.
My product came in tact and was okay in the end. I would urge the team to be transparent with delays and communicate effectively. Thanks”
“Took weeks to arrive; box and correct cable did not arrive at all.
48 hours delay inbetween every email response was painful trying to have a conversation to resolve.
Phone chasis was in good condition though.”
“The iPhone 16 Pro is in nearly new condition as advertised, communication was good and this combination would have elicited 5 stars but the fact that it took 5 weeks to delivery the phone has knocked it down to 3 stars.”
“Once product was received we was very happy with phone. I must add though from point of order to delivery was delayed it took over a week longer than expected or intimated. At one point i was told it was on its way then days later informed there was a delay. I would have given 5 stars if customer service and communication was better.”
“Product itself is in great condition, better than expected. Delivery was slightly longer than expected but I did order on the black Friday event. Only issue we had is the wrong colour was sent, trying to get hold of customer services was a nightmare, a solution of a partial refund was offered but as yet has not been actioned.”
“Quick delivery and good prices, however I ordered an excellent condition and received a phone in good condition but not excellent. Screen is scratched all over as are the top corners. Looks like it’s never seen a case or screen protector.
That being said the price is good and competitive with it’s warranty”
Dear Josiahw,
Thank you for your 3-star review! We appreciate your feedback regarding the condition of the phone you received. It's disappointing to hear that it didn't meet your expectations of "excellent" condition.
We're glad to know that you found our prices and warranty competitive, and we aim to provide the best value alongside quality. Your comments will help us in our ongoing efforts to improve our services. If you have any further concerns or questions, please don't hesitate to reach out.
Best regards,
The Smart Cellular Team
“The price, order process and delivery were very good. However I had an issue with the phone and this was were the issues revealed themselves. The replacement process, information and support provided was quite poor.”
Dear Tony,
Thank you for your 3-star review, and we appreciate your feedback regarding your experience. We're glad to hear that you found the price, order process, and delivery satisfactory.
However, we sincerely apologize for the issues you faced with the phone and the replacement process. Your concerns about the support and information provided are important to us, and we are committed to improving in this area.
If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority.
Best regards,
The Smart Cellular Team
Dear Glenn,
Thank you for your 3-star review! We're thrilled to hear that you're happy with your "like new" iPhone 14. Your satisfaction is important to us, and we appreciate your feedback.
If there's anything we can do to make your experience even better, please don't hesitate to reach out. We're here to help!
Best regards,
The Smart Cellular Team
“Phones look ok but as they are Christmas presents, not used them yet! Delivery information was good & arrived on time. Customer service is the only let down!”
Dear Customer,
Thank you for your 3-star review! We're glad to hear that the phones look okay and that you appreciated our timely delivery information.
We apologize that our customer service didn’t meet your expectations, as we strive to provide the best support possible. Your feedback is invaluable to us, and we will use it to enhance our service in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“The best thing about Smart Cellular is the price and the quality of the phone, very impressed. Problem was the delivery took two weeks and I had to push and push Smart Cellular for a response.”
