“I opted for an 'excellent' quality iPhone 14 pro and it arrived in perfect condition, really happy with it. A really reasonable price, and the standard delivery only took a few days to arrive. I was recommended this site by a colleague and I would highly recommend to anyone needing an upgrade.”
Dear Valued Customer,
Thank you for your amazing 5-star review! We're so glad to hear that the 'excellent' quality iPhone 14 Pro arrived in perfect condition and at a reasonable price. It's fantastic that the standard delivery was quick as well!
Your colleague's recommendation, along with your own, means the world to us. Should you need any assistance or have questions in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Paula,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you experienced excellent service and that your phone arrived in perfect condition—just as we promise. Your satisfaction truly means the world to us!
If you need any assistance or have questions in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“Very competitively priced phones. The first one I received was not in the pristine condition I had ordered but once returned, I received a perfect replacement. This all took time though and left me without a phone for over a week.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're pleased to hear that you found our phones competitively priced. We sincerely apologize for the initial issue with your order and understand how frustrating being without a phone can be. We’re glad you received a perfect replacement.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Review for Smart Cellular: ★☆☆☆☆ (1/5)
I had an extremely disappointing experience with Smart Cellular, and I cannot recommend this company to anyone. From start to finish, my interactions with them were frustrating and unprofessional.
First, after purchasing a phone, they sent me the wrong model. When I contacted customer service to resolve the issue, they were unhelpful and slow to respond. It took far too long to get any resolution, and even then, I felt like I was being brushed off.
To make matters worse, after the purchase, they began pestering me to leave a positive review in exchange for incentives like wireless chargers and Earpods. I reluctantly agreed but was surprised—I never received the promised items. This felt incredibly dishonest and manipulative, leaving a sour taste in my mouth.
Additionally, when I decided to sell my old iPhone (in good condition), they severely undervalued it. Their offer was far below market value, and I felt utterly shortchanged.
Overall, my experience with Smart Cellular was a nightmare. Poor customer service, misleading practices, and a lack of integrity make this a company I will never do business with again.
Save yourself the hassle and shop elsewhere.”
“I ordered three phones from Smart Cellular, and I couldn’t be happier with my purchase. The products arrived exactly as described, in excellent condition, and with great quality. Everything worked perfectly, and the shipping was smooth and timely. I highly recommend Smart Cellular for anyone looking for reliable, high-quality phones at a great price. Will definitely shop here again!”
Dear Bujar,
Thank you for your wonderful 5-star review! We're thrilled to hear that you are so happy with your order of three phones and that they arrived in excellent condition. It's great to know that everything worked perfectly and that your shipping experience was smooth and timely.
We truly appreciate your recommendation and look forward to serving you again in the future! If you ever need assistance, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“I received my iPhone in an excellent condition. Smart cellular was quick . To delivery . cellular is most reliable. Company. Pls do not hesitate to to buy your phone from them”
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your iPhone arrived in excellent condition and that our delivery was quick. Your trust in Smart Cellular as a reliable company means a lot to us!
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that you found our service to be good and reliable. Your satisfaction is our top priority, and it's great to know that we met your expectations!
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“I ordered an Iphone 14 Pro Max on Wednesday and it arrived today (Friday) as stated. I ordered a 'fair' condition phone and it was pretty much perfect. Thank you very much.”
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re thrilled to hear that your iPhone 14 Pro Max arrived as promised and that it met your expectations of a 'fair' condition phone. Your satisfaction is our top priority!
If you have any questions or need assistance in the future, please feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Lorraine,
Thank you for your 4-star review and for being a loyal customer! We truly appreciate your support and are delighted to hear that you've made numerous purchases with us. Your recommendation to a friend means so much!
If there's anything we can do to enhance your experience or if you have any feedback, please feel free to share. We’re always here to help!
Best regards,
The Smart Cellular Team
“Dealing with Smart Cellular has been a joy, from the very competitive price I paid, along with the professional communications, super speedy delivery and condition of my iPhone.
Highly recommended.”
Dear Valued Customer,
Thank you for your wonderful 5-star review! We’re so pleased to hear that your experience with Smart Cellular was a joy. It’s great to know that our pricing, professional communication, and speedy delivery met your expectations, along with the condition of your iPhone.
Your high recommendation means the world to us! Should you need any assistance in the future, please don’t hesitate to get in touch. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Glenda***,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found the item as described, and that our service and communication met your expectations. It’s always a bonus when items arrive early!
If you need any assistance in the future, please feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Had 2 phones in the last 2 months from Smart Cellular, both arrived in good time, both described as good and both were easily good enough to give as presents. Will use Smart Cellular again”
Dear Phil,
Thank you for your wonderful 5-star review! We're thrilled to hear that both phones you ordered from Smart Cellular arrived promptly and met your expectations for quality. It's fantastic to know they made great presents!
We look forward to serving you again in the future. If you need any assistance or have questions, don't hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Charlotte,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your device arrived quickly and that you’re enjoying it. It's great to know that our customer service made a positive impression on you.
If you need any assistance in the future or have any questions, feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“Exactly what it says on the tin! Got a great deal on my new phone. Only a few wee marks on the screen but it otherwise perfect as described. Thanks you.”
Dear Lugs11,
Thank you for your wonderful 5-star review! We're delighted that you found a great deal on your new phone and that it matches the description perfectly. We appreciate your understanding regarding the minor marks on the screen.
If you have any questions or need assistance, please feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“I was very surprised at the excellent service when I ordered the iPhone 13 126gb it came within 2 days and it matched the description which was on website, it was certainly pristine with no marks whatsoever, the battery showed 88%.
The price had 15% off and I am paying £100 for 3 months interest free courtesy of Paypal which made the price even better not forgetting the 18 month warranty.
I cannot talk about returns and refunds as I have not needed the chance to use these.
All in all I am one very happy customer and have told all my friends and workmates if you want a good refurbished phone at a great price, look no further than Smart Cellular”
“Hi I ordered on the 24th December as I read the company had next day delivery - I appreciate it was Xmas so didnt expect literally next day delivery but had allowed for the Xmas holidays and weekend. When my phone didn’t arrive in time (I was leaving for an extended trip) i the tried to cancel the phone order - I was told in an email that refund would be issued but if the phone had been sent I would have to return it. I then was told in a second email which was recieved after the refund email that the phone had been sent. Now I didn’t know if I was getting a phone or a refund? My phone arrived 16th January 23 days after I ordered. As I had left home I didn’t need the phone anymore but didn’t know if I the refund was still being processed. I was also promised ear pods as an apology (I had been in contact with various people who were no help and my emails mostly just generated automatic email replys. The ear pods I was promised weren’t in the package. I usually use ioutlet for my phones and iPads and only used this company because of the net day delivery. . I don’t know what the quality of the phone is like as I am still not home to check. (My parents opened the parcel to check if the ear pods were there or not) overall Iwas very disappointed with the service and the confusing communication system. And also th lack of the ear pods so that is why I am doing this review.”
