“My phone was 1o odd days late...kept on appologising.These people have no idea what the other department doing. Takes them 2 days to answer. The phone service is only to pass on massages
I cancelled the order,and also got email to confirm,but the despatch team has no idea...so I get my phone which I returned via the courier still waiting refund which they say takes 10 days”
We apologize for the delays and confusion. Your refund is being processed and should be completed within 10 days. Please contact us at sell@smartcellular.co.uk if you need any help.
Dear Antony,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you experienced excellent communication and customer service, and that your phone feels brand new. Your satisfaction is our top priority!
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Stay clear of this company! Ordered a phone. Never arrived. Was constantly chasing them for updates. They tell you its been dispatched but won't give tracking details out. Cancelled order and had to get money back through bank.”
Dear Valued Customer,
Thank you for your review! We're glad to hear that you're enjoying your new phone, even though the delivery took a bit longer than expected. We appreciate your understanding, and we're delighted that our customer service team was able to assist you effectively.
We look forward to serving you again in the future!
Best wishes,
Team Smart Cellular
“Ordered a phone last Friday. It was acknowledged, but I have heard nothing since. It is now Wednesday. Chat said it was not on line. Giving them today to tell me what is happening before cancelling this. Poor service, no communication.”
“I recently placed 2 separate orders. 1 for an iPhone and 1 for a samsung. The Samsung was part of the next day delivery promotion but it didn't arrive the next day! After chasing it up it arrived after 3 days. The iphone wasn't part of the next day delivery deal but took a couple of weeks to arrive which was longer than expected. Overall not a bad experience as the phones arrived in the condition expected and the prices were reasonable once the discount code had been applied. They also said I'd get free earpods but they haven't shown up yet but it seems I have to email to request them so will see.”
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We're glad to hear that both phones arrived in the expected condition and that you found our prices reasonable. However, we sincerely apologize for the delivery delays you encountered. Your feedback regarding the free earpods is also noted, and we appreciate your patience as we work to ensure customer satisfaction.
We hope to have the opportunity to serve you better in the future!
Warm regards,
Team Smart Cellular
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that your son is happy with his new phone and that you found an amazing price. Your satisfaction means the world to us!
Wishing you both lots of fun with the new device!
Best wishes,
Team Smart Cellular
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re so glad you found good value in our services and appreciated our communication. Your feedback is important to us, and it motivates us to keep providing the best experience possible.
We look forward to serving you again soon!
Warm regards,
Team Smart Cellular
“Still haven’t received my phone back informed them on the 16th June that I will not accept the £100 as the stated £460 previously . After a lot of emails , still no tracking or phone . This is obviously the companies policy to try to get people to accept very small offers by hanging out the return process .”
Dear Customer,
Thank you for your fantastic 5-star review! We’re delighted that you were able to conclude the sale of your S24 Ultra smoothly after some communication. Your satisfaction is our top priority, and we’re glad to have been part of your experience.
If you need any further assistance, don't hesitate to reach out!
Best wishes,
Team Smart Cellular
“So I was searching for a good value S24 and Smart Cellular came up in Google. I game them a try, and I have to say, I'm glad I did. The phone arrived within 48hrs. The condition was much better than I expected and its performing great. Im so glad I gave you guys a try.
Thank you”
Dear Chris,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you found great value with your S24 purchase and that it exceeded your expectations. It's wonderful to know the phone arrived swiftly and is performing well for you.
We truly appreciate you giving us a try and look forward to assisting you again in the future!
Best regards,
Team Smart Cellular
“Can I start by saying this was my first purchase from smart cellular, checked reviews after, not encouraging, however I bought 2 older iPhone 6s. Arrived fairly quickly, prices, what I wanted to pay, condition as expected for age, both worked well, one was an iPhone 7 result ! I can’t remark on refunds as did not need to, quite happy with phones.”
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're so pleased to hear that you are happy with your new phone and that the delivery was right on time. Your kind words about our pricing mean a lot to us!
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Don't sell your phone to this company. I had a brand new Samsung S25 for sale which they quoted £400. I thought there won't be issue with the phone as it was new. When they received it, they said it is actually only worth only £200 (they gave 2 different naff excuses on different emails). Waste of time. Took a while to get it back, but at least I will sell it somewhere else for more.”
Dear MikeD,
Thank you for your fantastic 5-star review! We're thrilled to hear that you are enjoying your second phone from Smart Cellular and that it arrived in great condition. Your recommendation means a lot to us!
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Poor from start to finish, constantly chased item purchased and got emails to say item had been dispatched with a Royal Mail Tracking Number only the tracking number didn’t exist when going on to the Royal Mail website
Eventually had enough and cancelled the order and then they dispatched the order !!!
Would never recommend or contemplate using again”
“They are very untrustworthy, do nt believe the offers on their website. They would offer you about £450 on the website, and then when your phone is delivered to them, they would reissue a new offer of £50 claiming to have observed scratches on your phone.”
“Where do I start?! Offered £542 on the website, after chasing for a response on receipt, offer of £143 made due to "marks on the edges". The phone was in pristine condition as I always use screen protectors and cases. I have photos of every aspect of my phone and there are no marks. If any are present now, it will be down to them as I also packaged very carefully. Fuming!
Offer consequently rejected and requested the phone back.”
“My order was extremely delayed and took almost 3 weeks to deliver. After many emails chasing, I spoke to Kimberely in customer service and she was excellent. She apologised and reassuringly promised a next day delivery. The phone arrived the next morning and was in excellent condition. Thank you Kimberely much appreciated. Phone was a great price.”
Dear K,
Thank you for your wonderful 5-star review! We’re thrilled that your first experience with Smart Cellular has been a positive one. It’s great to hear that you found our chat support feature helpful and appreciated our competitive prices!
If you need any assistance or have questions in the future, don’t hesitate to reach out.
Warm wishes,
Team Smart Cellular
