“I have ordered a phone and paid for it in April, it never arrived and I have wrote 25 emails, rang up 12 times and complained to Resolver over 40 times and one more today.
I have been given false promises by 3 different sales people and everyone keeps telling me, we will send it by the end of the week, or we will refund you or it’s in the hands of the other dispatch department.
I have asked for the company’s director number or contact email without response, it will soon be 9 months waiting for the phone I have paid for..”
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
Posted 2 years ago
Hi,
Thank you very much for your review, we greatly appreciate your words for us.
We are happy to inform you that Smartcellular is running the biggest sale of the year on this Black Friday for the whole month of November.
Do not forget to grab your next smartphone at best price from the best place. We will love to serve you again with our great and fast service.
Please use the code BLKFRI15 to get extra £15 off and enjoy your Black Friday shopping with SmartCellular.
For any issue or queried please email us at sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
“Everything was fine but they delayed the colour of phone I got so I had to settle for a different colour and then when it arrived it was a different colour from both the one I originally ordered and also the one they swapped me to but great apart from that”
Thank-you for your 4 star rating of Smart Cellular! We are sorry to hear that you did not receive the colour of phone you originally ordered. We hope that apart from this issue, you found everything else fine. We appreciate your feedback and we strive to improve our services to meet your needs. Thank you again!
Thank you so much for taking the time to share your feedback about Smart Cellular! We really appreciate your kind words and it means a lot to us.
We're absolutely thrilled to hear that you had a great experience with our service. We strive to always provide exceptional customer satisfaction, so it's fantastic to know that we're doing things right. Your satisfaction is our top priority!
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our friendly team is here to help in any way we can. We'll gladly assist you with any concerns or provide guidance on any specific features you may need help with.
Once again, thank you for your valuable feedback. We truly appreciate your support and we look forward to serving you again in the future.
Warmest regards,
Smart Cellular Customer Support
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
“This company is a joke DO NOT USE THEM
Sent my phone at the beginning of October they took a week to say they had received my phone after me emailing everyday to see what was happening.
Then they said that my phone was damaged and couldn’t offer the price they said and offered me a lower price so I asked for my phone to be returned took three more weeks for me to get my phone back to open it and find out the screen had been scratched in there care but won’t take responsibility for the damage to my phone they are total disgraceful company. They just need closing down as all they want to do is rob people they should just wear a mask and have a swag bag.
AVOID THEM AT ALL COST”
“Order no. SC24042
Have sent my device for which they offered £760 (without asking for any further documents initially). Then, they didn’t acknowledge receipt until 3 days after tracking number showed received. Of course, no payment was made on the same day. Once receipt acknowledged, they changed their offer to £500 as they said i didn’t provide the appropriate documents (because my phone was sealed and they could not negotiate on the basis of any scratches or damages). Tried to call them several times and it went to voicemail. By email, they asked me to make payment for return postage as of course i did not agree to new offer. I have continuously asked for return tracking number and they haven’t provided although they said the phone would be sent back to me 5 days ago. No phone received back and no communication from them. I have been scammed and a report has been filed with Trading Standards. County Court claim follows this week.”
“The phone advertised wasn’t even in their collection. They don’t acknowledge you after initial payment telling you that “It’s on its way” but it isn’t because don’t even have it. Email not answered phone calls ignored and not answered. DON’T USE THIS SITE.”
“Got the phone in a different colour to what I requested.
I was pretty disappointed getting a black phone instead of a gold one.
So I never got what I really wanted.
To send a different colour to what I thought I was getting, was quite disrespectful.
Have you even sent me the correct iPhone series?
Everything else working fine so far but not getting the colour requested spoils it all for me.
Even though I sent an email, you never replied.”
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
“A scam company tell u your phone is only worth £480 pretend they are going to pay u.
Then next day say they dont have it.
No customer service to talk to
They have admitted twice now they have it but then change there minds scam
Stay away from this company they are scamming customers”
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
“SMART CELLULAR ARE NOT TO BE TRUSTED. NEVER USE THEM!
I HAVE BEEN WAITING 3 WEEKS FOR AN AGRED REFUND ON A RETURNED PHONE.
THEY ALSO HALVED THE OFFERED PRICE ON A PHONE I WAS SELLING TO THEM, AND IT TOOK WEEKS BEFORE THEY RETURNED IT TO ME.
THEY NEVER ANSWER THE CUSTOMER SUPPORT PHONE, OR REPLY TO EMAILS.
THEY ARE A DISGRACE.
DO NOT USE THEM”
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
“Sent my phone off straight away after receiving a quote from them, took them over a week to respond but not even with the quote they had given. The phone is only a year old and has been fully protected and is in pristine condition. Been sent back and forth to different emails. Lack of communication and even then it is poorly worded. I wouldn’t even think about dealing with this company. Still waiting to get phone back. Attempted live chat they have on website numerous of times and then just get told to email the email they give you. Shower of sh*t”
“This company wont pay you for your phone.
Even when they email and give u a different price.
Them a few days later say they haven’t received it.
A big con stay away”
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
“My self and my wife sent 2 phones to them. My wife asked to send the phone back due to half the asking price. They have had my phone a week and had no correspondence back off them. And don’t know were my phone is. They are a joke. Please do not deal with this company”
“this is the worst phone company ever, stick to music magpie, ordered a XS MAX, and never came and it’s been more than 2 months now. They lie to you, and send you in circles, they send you fake email updates and fake dispatch email like there’s progress but none, they said they’ll issue refund, 2 months or so still no refund.”
