“Wsas looking to replace an old iphone 7 that was a nieces favourite and stopped working, plenty of research led me to smart cellular and the 18 month guarantee swung it. The phone arrived well packaged and to be fair looked brand new. ive passed the phone on and havent received any complaints so all must be good. overall happy with the service and the product.”
Dear GT,Thank you so much for taking the time to rate Smart Cellular with 5 stars. We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service.
We're glad to know that your research led you to Smart Cellular and that our 18-month guarantee played a significant role in your decision. It's fantastic to hear that the phone arrived in excellent condition, well packaged, and looked brand new. We're also delighted to hear that you have passed the phone on and haven't received any complaints. This feedback reassures us that we have provided a satisfactory product.
Once again, thank you for choosing Smart Cellular, and we're delighted that you are happy with both the service and the product. If you have any further inquiries or need assistance in the future, please don't hesitate to contact us. We're here to help!
Best regards,
Jeff S
“Ordered a handset and provided full payment. I then waited for delivery. Nothing happened after 4 days, so I reached out to them via email to discover there would be a "slight delay" to the order. After a week I requested they complete delivery or provide a refund. Neither happened but I did get a reply stating imminent delivery. Nothing happened so I attempted to call multiple times but nobody answered any calls and I was given the choice to leave a message or email "sales". The feedback was so sparse that I started to fear a scam was taking place, therefore I sent a strong email containing threats of further action. Only after this did I get notified of shipment. The phone was delivered the following day but the colour was not as per order. After a further email, I was offered a small partial refund or I could return the phone for exchange or full refund. I opted for the partial refund. I guess you could say that I got there in the end
More positively the phone supplied is in perfect working order and condition, with only the colour being not as expected
The company could dramatically improve by changing in small ways...provide a usable method of contacting them by phone, call back in a timely manner upon leaving a voicemail requesting this, provide upfront information on delays to deliver orders AND provide a viable reason and at the very least, provide honest answers to enquiries. An example would be instead of stating "there will be a slight delay to your order" provide realistic info such as "there has been a mix up and the phone you ordered is not available, however we have one of a different colour for you to consider" (this is just an example and may not represent the true reason for my delay). I am sure this could be an good company with these minor changes to customer relations”
Dear Peter,Thank you for taking the time to provide us with your feedback on your experience with Smart Cellular. We sincerely apologize for the inconvenience and frustration you encountered during the process of ordering and receiving your handset.
We understand your disappointment in the delay in delivery and the lack of communication from our end. We apologize for any inconvenience caused by this situation. It is not our intention to cause any doubts or concerns regarding the legitimacy of our business.
We appreciate your suggestion to improve our customer service. We acknowledge that providing a reliable method of contacting us by phone is essential, as well as responding promptly to voicemail messages. Additionally, we understand that transparent and honest communication about delays and reasons for them is vital to ensure a positive customer experience.
We are glad to hear that despite the issues, the phone you received is in perfect working order and condition. We understand that the color discrepancy was disappointing, and we apologize for any inconvenience caused. We appreciate your patience and willingness to work with us by accepting a partial refund.
We genuinely value your feedback, and we believe that these minor changes in our customer relations will help us become a better company. We would like to know how we can make things better for you and ensure that we provide a smoother and more satisfactory experience going forward.
Once again, we apologize for the inconveniences you faced, and we thank you for bringing these issues to our attention. We are committed to improving our services based on your feedback, and we hope to have the opportunity to serve you better in the future.
Thank you for choosing Smart Cellular.
Sincerely,
Jeff S
Customer Service Department
Thank you so much, Emmett, for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with us. Really very fast delivered as well. We always strive to provide efficient service and ensure that our customers receive their products promptly. Your satisfaction is our ultimate goal. Should you have any further needs or inquiries, please do not hesitate to reach out. Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future!
“You sold me a phone locked with a PIN from the previous owner. You refuse to answer emails and you have no working phone or chat line. You keep sending me the locked phone and I keep returning it. You are at fault. I want my money back.”
Dear Neil,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and are sorry for the inconvenience you have faced with the locked phone and the lack of response from our customer service.
We understand how frustrating it can be to receive a phone locked with a previous owner's PIN and experience difficulties in reaching us for assistance. We apologize for any inconvenience caused due to our unresponsive customer service channels, including the inability to answer your emails and the unavailability of our phone or chat line.
We acknowledge that it has been a repetitive and strenuous process for both you and us, with the phone continuously being returned. We take full responsibility for this situation, and we want to rectify the issue to ensure your satisfaction.
In order to make things better, we would greatly appreciate your guidance on how we can improve our services and address your concerns more effectively. We value your opinion and want to ensure that we learn from this experience to avoid any recurrence in the future.
Once again, thank you for bringing this matter to our attention. We apologize for the inconvenience caused, and we are committed to resolving this issue promptly and to your satisfaction. Please let us know how we can proceed further to make things right
Dear Bob, Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you are extremely satisfied with your recent order of the Apple iPhone 12 in blue. It's fantastic to know that your new phone arrived in excellent condition without any chips or scratches. We're thrilled to have provided you with an awesome experience. If you ever need any assistance in the future, please don't hesitate to reach out.
Thank you once again, and we hope you continue to enjoy your new iPhone 12! 😌
Best regards,
Smart Cellular Team
Dear Billie,Thank you so much for your kind 4-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. It means a lot to us that you took the time to share your thoughts.
We are glad to know that the phone you received is in perfect condition. It is always our priority to offer top-notch products and ensure customer satisfaction. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We value your support and we look forward to serving you again in the future.
Phone is in perfect in Condition, thank you!
Best regards,
[Your Name]
Dear Mae,Thank you so much for your glowing 5-star rating of Smart Cellular! We greatly appreciate your kind words and are thrilled to know that you had such a positive experience with us.
We are delighted to hear that you bought a phone from SmartCellular and would definitely recommend our services. Your satisfaction is our top priority, and we are glad that we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out to us.
Thank you again for your support and recommendation. We look forward to serving you in the future!
Best regards,
[Your Name]
Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had an exceptional experience with us. Your kind words mean a lot to us, especially when you mentioned, "Easy to order, prompt delivery, condition better than expected." It's our constant endeavor to provide a smooth and convenient ordering experience with timely delivery and products that exceed expectations. We are grateful for your recognition and look forward to serving you again in the future.
Posted 1 year ago
Dear [Reviewer's Name],Thank you so much for your outstanding 5-star rating of Smart Cellular. We highly appreciate your feedback and are thrilled to hear that you had a satisfying experience with us.
We take pride in providing a seamless and convenient ordering process, and we are glad to know that it was easy for you to place your order. Our team strives to ensure prompt delivery so that you can enjoy your purchase without any delay. It's delightful to learn that we exceeded your expectations by delivering a product in a better condition than anticipated.
Once again, we truly appreciate your positive feedback. It motivates us to continue delivering exceptional service to all our valued customers. If you have any further questions or require any assistance, please don't hesitate to reach out to us.
Thank you for choosing Smart Cellular!
Best regards,
[Your Name]
Dear Roberto,Thank you so much for your amazing 5-star rating of Smart Cellular! We sincerely appreciate your support and are thrilled that you are happy with your purchase.
It warms our hearts to hear that you find the phone really good and that it was delivered on time. Customer satisfaction is our top priority, and we always strive to provide high-quality products and a smooth shopping experience.
If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are always here to help!
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Warm regards,
[Your Name]
Thank you for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and value your input as it helps us improve our services.
We apologize for the inconvenience you faced regarding the cancelled order and the delayed return process with Klarna. We understand that this must have been frustrating for you, and please know that we take such matters very seriously.
To ensure that we address the issues you've highlighted, we would like to ask for your assistance. Could you kindly provide us with more details regarding your experience? This would greatly help us in identifying the root cause of the problem and making the necessary improvements.
Once again, we want to express our gratitude for bringing this matter to our attention. We sincerely apologize for any inconvenience caused and assure you that we are committed to rectifying the situation promptly.
Kind regards,
Jeff S
Smart Cellular Team
“I purchased an iPhone 12, excellent condition, and it was in excellent condition there wasn't a mark on it, it was like a new phone.. Would high recommend this company and will definitely purchase from them again..”
Dear Bernice,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and feedback. We are thrilled to hear that you had a great experience with us and that the iPhone 12 you purchased was in excellent condition, just like a brand new phone.
It means a lot to us that you would highly recommend our company and that you would consider purchasing from us again in the future. We strive to provide the best quality products and exceptional customer service, and your satisfaction is our ultimate goal.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Warm regards,
Jeff S
Dear Lewis,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your feedback and it means a lot to us.
We are thrilled to hear that you received excellent service and that the phone you purchased lived up to your expectations. Providing our customers with top-notch service and delivering products as described is our utmost priority.
Once again, thank you for choosing Smart Cellular, and we hope to continue serving you in the future.
Best regards,
Smart Cellular Team
Dear Shirley,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear about your positive experience with us. Your words truly mean a lot to us.
We're delighted that you were satisfied with our service and that the phone you purchased for your son was in excellent condition, just like brand new. Nothing brings us more joy than ensuring our customers receive the utmost satisfaction.
Once again, thank you for choosing Smart Cellular. We would be more than happy to assist you with any future orders. Please don't hesitate to reach out to us whenever you need another outstanding product or have any inquiries.
Best regards,
Jeff S
“I ordered a refurbished iPhone from Smart Cellular because they give an 18 month warranty. The phone arrived quickly and was in mint condition. I can highly recommend Smart Cellular. Why buy new when you can get a refurbished phone as good as new for
much less. 👌”
Dear Graham,Thank you so much for your stellar 5-star rating of Smart Cellular! We really appreciate your support and are thrilled to hear about your positive experience with us.
"I ordered a refurbished iPhone from Smart Cellular because they give an 18-month warranty. The phone arrived quickly and was in mint condition. I can highly recommend Smart Cellular. Why buy new when you can get a refurbished phone as good as new for much less."
We're delighted that you found our warranty policy and the condition of your refurbished iPhone to be top-notch. Our team works diligently to ensure that every device meets the highest standards before it reaches our customers. It's fantastic to know that we hit the mark for you!
Once again, thank you for your kind words and recommendation. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to provide you with exceptional service.
Best regards,
[Your Name]
Smart Cellular Team
“Handset arrived and was perfect exactly as described and for excellent price. Only problem was delivery. Purchased as said would be delivery within 48hrs (big ticking clock saying order in 3hr, 3im for delivery day after tomorrow. Unfortunately was nearly 2 weeks, communication was sporadic and there was no wanting that would need to proove address as high value which added to delay. So excellent product let down by over promising and under delivering on delivery time”
Thank you, Claire, for taking the time to rate Smart Cellular with 4 stars. We appreciate your feedback and are glad to hear that the handset arrived in perfect condition and met your expectations in terms of quality and price. We apologize for the inconvenience caused by the delayed delivery and the lack of proper communication throughout the process. We understand the frustration this must have caused and we will take your feedback seriously to improve our services. Once again, we thank you for your review and hope to serve you better in the future.
Dear Coates,Thank you so much for taking the time to write such a wonderful 5-star review for Smart Cellular! We truly appreciate your support and are thrilled to hear that you are really pleased with your phone.
It's great to know that you had a positive experience with us and we are delighted to have exceeded your expectations. Rest assured, we will continue to provide exceptional service and high-quality products to all our valued customers.
Your kind words about recommending and using our company again mean the world to us. We are honored to have earned your trust and loyalty, and we look forward to serving you in the future.
Once again, thank you for choosing Smart Cellular and for your fantastic review. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. We are here to help!
Best regards,
Jeff S
Smart Cellular Customer Support
Dear Gadgit, Thank you so much for taking the time to give us a 5-star rating for Smart Cellular. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. It means a lot to us that you found the phone to be nice and better than expected. We also take pride in our quick delivery service, and we're glad that we could meet your expectations. Your satisfaction is of utmost importance to us, and we're grateful for your trust in our products and services. Once again, thank you for your fantastic rating!
Best regards,
Jeff S
Dear Les,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with our service.
We are delighted that you found our service to be great and that your order was delivered on time with regular updates. We put a lot of effort into ensuring our customers receive a seamless experience, and your kind words mean a lot to us.
Thanks again for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
[Your Name]
Dear Thomas, Thank you so much for your fantastic 5 star rating of Smart Cellular! We appreciate your continued support as a returning customer and are thrilled to hear that you've had a great experience with us. It means the world to us that you've been satisfied with your purchase from two years ago. We hope to continue providing you with the same excellent service in the future.
Thank you again for your kind words and for choosing Smart Cellular.
Best regards,
[Your Name]
“I ordered a phone on the 17th December, due for delivery on the 2nd Jan. After many emails somebody eventually wrote back saying it would be delivered later that week. it didn't arrive. This went on for 3 weeks. Very difficult company to communicate with. they hardly reply, nobody ever answers the phone. I have asked for a refund and was guaranteed this last week. Guess what no refund. The worst company I have ever had dealings with. Steer clear, you have been warned”
Thank you for taking the time to share your feedback regarding your experience with Smart Cellular. We sincerely appreciate your honest review and would like to apologize for the inconvenience you have faced.
We understand how frustrating it can be to face delays and difficulties in communication. We sincerely apologize for the inconvenience caused by the extended delay in delivering your phone and the lack of proper responses from our team. This is not the experience we strive to provide to our customers.
We are truly sorry for the inconvenience caused by the delay in issuing your refund as well. We assure you that we are taking immediate action to address these issues internally. Our top priority is to improve our communication channels and ensure that our customers' concerns are addressed promptly and efficiently.
We genuinely value feedback from customers like you, as it helps us identify areas where we can make improvements. We would greatly appreciate it if you could provide us with further details regarding how we can enhance our services and avoid similar situations in the future.
Once again, we apologize for any inconvenience caused, and we hope to regain your trust in our company in the future. If there is anything else we can do to assist you, please do not hesitate to reach out to us.
Thank you for bringing these concerns to our attention.
Sincerely,
Jeff S
Customer Service Team at Smart Cellular
