“I have been waiting over 16 days for my iPhone to arrive (after Smart Cellular stating it would take 3-5 days). Each time I contact customer services, I am told (lied to) that it will be with me a couple of days later 'at the latest', and still, no sign of the phone. This has happened four times over the course of the last two weeks. There is no valid reason for this delay given that the company has advertised the handset (which includes a detailed description of it and its condition), sold it to me, and taken my money. It is clear to me that the phone does not exist, and this company is mis-advertising and therefore misselling products. I have read the last couple of negative reviews, and they describe exactly the same experience as I am currently having. I will never use Smart Cellular again and urge anyone else not to trust this company. I am appalled by the blatant dishonesty of Smart Cellular and its staff.”
Thank you for your review. We are sorry you are dissatisfied with the service. Can you please email sales@smartcellular.co.uk with the subject review. Please include your order number and contact details. An adviser will contact you to resolve your complaint.
Regards
Smart Cellular-Customer support
Thank you for your review. We are sorry you are dissatisfied with the service. Can you please email sales@smartcellular.co.uk with the subject review. Please include your order number and contact details. An adviser will contact you to resolve your complaint.
Regards
Smart Cellular-Customer support
“"For delivery on 23/082022, order this item in the next 4hours" (see pic). I did (I actually bought it more than 24h before the deadline). Phone did not arrive by 23/08. I emailed them. Frankie replied: "We aim to have this delivered to you by the end of this week/mid next week at the very latest". Phone arrived neither that week, nor the other one. It was meant as a gift for my daughter's birthday. Birthday came, the phone didn't. No gift for her - very disappointing.”
Thank you for your review. We are sorry you are dissatisfied with the service. Can you please email sales@smartcellular.co.uk with the subject review? Please include your order number and contact details. An adviser will contact you to resolve your complaint. Regards Smart Cellular-Customer support.
“Just received an i phone 11 for my daughters birthday which was late on delivery. The website says 3-5 working days which is shorter than the 3 weeks it took to get. I made many phone calls getting jittery because I received no updates or communication from smart cellular knowing my daughters birthday was approaching. Eventually I was promised the phone which arrived a day late. The phone is fantastic but the customer service/ communication is very very poor. I will not be purchasing from smart cellular again and I don’t believe the trust pilot star score given for this company either!!!!”
Thank you for your review. We are sorry you are dissatisfied with the service. Can you please email sales@smartcellular.co.uk with the subject review? Please include your order number and contact details. An adviser will contact you to resolve your complaint. Regards Smart Cellular-Customer support.
Thank you for your review!
We are so happy you are pleased with the service provided and your order.
When buying from us again don't forget you can use discount code BLKFR22 for an extra £15 off :)
Remember to tell your friends and family about our deals
Thank you for your review - we really appreciate it!
We hope you enjoyed your purchase with smart cellular.
Don't forget if you place an order again to use BLKFR22 and get an extra £15 off your order!
“Ordered a phone which was faulty when arrived. Was told to send back which I did and still waiting for my refund. This has been close to 3 weeks so I would avoid dealing with is company.”
Thank you for your review. We are sorry you are dissatisfied with the service. Can you please email sales@smartcellular.co.uk with the subject review? Please include your order number and contact details. An adviser will contact you to resolve your complaint. Regards Smart Cellular-Customer support.
“Don't buy anything off this company it's a battle to get your money back and they don't send your products was waiting over 3 weeks and then has a battle getting my money back”
Thank you for your review. We are sorry you are dissatisfied with the service. Can you please email sales@smartcellular.co.uk with the subject review? Please include your order number and contact details. An adviser will contact you to resolve your complaint. Regards Smart Cellular-Customer support.
Thank you for your review!
We are so happy you are pleased with the service provided and your order.
When buying from us again don't forget you can use discount code BLKFR22 for an extra £15 off :)
Remember to tell your friends and family about our deals
Thank you for your review!
We are so happy you are pleased with the service provided and your order.
When buying from us again don't forget you can use discount code BLKFR22 for an extra £15 off :)
Remember to tell your friends and family about our deals.
Thank you for your review - we really appreciate it!
We are really happy to see your opinion here, it motivates us to do better in future.
Don't forget if you place an order again to use BLKFR22 and get an extra £15 off your order!
Thank you for your review!
We are so happy you are pleased with the service provided.
Don't forget to use discount code BLKFR22 for an extra £15 for your next order
Remember to tell your friends and family about our deals.
Thank you for your review!
We are so happy you are pleased with the service provided.
Don't forget to use discount code BLKFR22 for an extra £15 for your next order
Remember to tell your friends and family about our deals.
Thank you for your review!
We are so happy you are pleased with the service provided and your order.
When buying from us again don't forget you can use discount code BLKFR22 for an extra £15 off :)
Remember to tell your friends and family about our deals.
Thank you for your review. We are sorry you are dissatisfied with the service. Can you please email sales@smartcellular.co.uk with the subject review? Please include your order number and contact details. An adviser will contact you to resolve your complaint. Regards Smart Cellular-Customer support.
Thank you for your review!
We are so happy you are pleased with the service provided and your order.
When buying from us again don't forget you can use discount code BLKFR22 for an extra £15 off :)
Remember to tell your friends and family about our deals
Thankyou for your review!
We are so happy you are pleased with the service provided and your order.
When buying from us again don't forget you can use discount code BLKFR22 for an extra £15 off :)
Remember to tell your friends and family about our deals
