Thank you so much for your wonderful 5-star rating of Smart Cellular! Your kind words and high praise are greatly appreciated. We strive to provide the best products and services to our valued customers, and we're thrilled to hear that you found our offerings to be in very good condition. Your satisfaction is our utmost priority, and we look forward to serving you again in the future. Thank you once again for choosing Smart Cellular!
“I recently had the misfortune of engaging with this company and I must say, it was an utterly appalling experience from start to finish. Despite my initial hope for a smooth transaction, I was met with nothing but incompetence and disregard for customer satisfaction.
First and foremost, their communication was abysmal. I provided clear instructions and expectations regarding the return of my i phone, yet they continuously failed to acknowledge or address them adequately. Despite numerous attempts to inquire about the status of my device, I was met with silence and indifference.
To make matters worse, I had paid for next day delivery, expecting a swift resolution. However, not only did they fail to honor their commitment to expedite the process, but they also neglected to provide any explanation for the delay. This level of disregard for customer service is simply inexcusable.
Furthermore, when attempting to clarify the terms and conditions of the return, they exhibited a complete lack of understanding and competence. Despite providing evidence to support my claims, they continued to disregard my concerns and attempted to shift blame onto me.
In summary, my experience with them was nothing short of a nightmare. Their incompetence, lack of communication, and disregard for customer satisfaction are indicative of a company that prioritizes profit over service. I strongly urge others to avoid engaging with them at all costs unless they enjoy frustration and disappointment.
I sincerely hope that this review serves as a warning to others and prompts with smart cellular to reevaluate their customer service practices.
Avoid at all costs.”
Dear Kyle,Thank you so much for taking the time to share your feedback on your experience with Smart Cellular. We sincerely appreciate your honesty and the opportunity to address the issues you encountered.
We want to apologize for the utterly appalling experience you had from start to finish. We understand how frustrating it must have been to face incompetence and a disregard for customer satisfaction. We are truly sorry for any inconvenience this has caused.
We acknowledge that our communication fell short, and we failed to adequately address your clear instructions and expectations regarding the return of your iPhone. We deeply regret the silence and indifference you encountered when inquiring about the status of your device. This lack of communication is not acceptable, and we apologize sincerely.
Furthermore, we are disappointed to hear that our commitment to next day delivery was not honored, and no explanation for the delay was provided. We understand how important it is to receive swift resolutions, and we regret the inconvenience caused by this oversight.
We are also concerned and apologize for the lack of understanding and competence displayed when clarifying the terms and conditions of the return. It is our responsibility to address concerns and provide a satisfactory resolution, and we apologize for falling short in this regard.
Your feedback regarding our incompetence, lack of communication, and disregard for customer satisfaction deeply concerns us. We assure you that we take these matters seriously and will be reevaluating our customer service practices to prevent such issues from occurring in the future.
We genuinely appreciate your warning to others and your hope for us to improve our customer service. We would like to learn more about your specific concerns and how we can make things better. If you would kindly provide us with your contact information or further details, we will do our best to address your concerns and ensure a better experience should you decide to engage with us again.
Thank you once again for bringing these issues to our attention, and we are committed to making the necessary improvements.
Thank you so much for taking the time to leave us such a wonderful 5-star rating! We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase from Smart Cellular. Rest assured, we pride ourselves on delivering products swiftly and in top-notch condition. It's great to know that your phone arrived quickly and in excellent condition. We love that you're happy with your purchase! If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you so much for giving us a 5-star rating and for your kind words about Smart Cellular! We appreciate your feedback and we're glad to hear that you found our customer liaison very good. We strive to provide excellent service and make sure our products are exactly as described. If you ever have any questions or need assistance, please don't hesitate to reach out to us. Thank you again for choosing Smart Cellular!
“I ordered a black iPhone 12 in pristine condition but actually received a blue version. The phone is in pristine condition as advertised with no visible marks or blemishes and on this basis I am happy to keep it.”
Dear Gary,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We greatly appreciate your feedback.
We apologize for the mix-up in the color of your order. However, we are delighted to hear that the phone you received is in pristine condition with no visible marks or blemishes, just as advertised. Your satisfaction is important to us, and we're glad to know that you are happy with the product.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We value your support and hope to serve you again in the future.
Thank you so much for your outstanding 5-star rating! We greatly appreciate it and are thrilled to hear that you had a positive experience with Smart Cellular.
It's fantastic to know that you found our phone to be of high quality and excellent value. We take great pride in delivering top-notch products that meet our customers' expectations. Our team works diligently to ensure quick and efficient delivery, so it's fantastic to hear that we succeeded in providing prompt service to you.
Being recommended by you as a highly recommended vendor means a lot to us. We strive to exceed customer expectations and create a positive shopping experience for everyone. Your kind words are highly encouraging and motivate us to continue delivering excellent products and services.
Once again, many thanks for your kind words and your support. We truly value your business. If you have any further questions or need any assistance, please feel free to reach out. We'll be more than happy to help!
Best regards,
Smart Cellular Team
“They still have my phone and I have not received payment. They paid it into the wrong account that doesn’t exist and I have been chasing for over a week. Katy does not answer or return my calls despite leaving messages daily. I was told it would be chased this week Tuesday yet had no response. No one has chased this up and I have spoken to the bank to make them aware and it is easily rectified from smart cellulars end. I paid extra tracking postage. I have emailed numerous times, daily and got one response-Katy is looking into it which clearly is not as I’ve had no contact. I have asked for my phone to be returned back to me plus the extra postage I took out which was supposedly to be reimbursed. Are they a fake company???? I am about to alert the police…appalling”
Dear Lucy,
Thank you so much for taking the time to share your experience with us at Smart Cellular.
Please note that the payment has been made into the accounts provided by you, which was your old bank account, and the funds were not returned to us. We kept you updated via email, and Katie told you over the phone that the phone is not monitored for calls, this is why you were unable to reach her.
If there is anything further you believe we can do to improve the situation, please let us know.
“I received the iPhone 12 Pro in pristine condition as expected. Reasonably priced compared to market. Battery health 80%. Some delay in postage but received within 7 business days. Will recommend to anyone who wants a new like phone.”
Dear SAS,Thank you for leaving a 4-star rating for Smart Cellular. We are delighted to hear that you received the iPhone 12 Pro in pristine condition, just as you expected. Our team always strives to ensure our products reach our customers in the best possible condition.
We are also happy to know that you found the price of the iPhone 12 Pro to be reasonable compared to the market. Providing our customers with affordable options is one of our top priorities.
We apologize for any delay you experienced in the postage process. However, we are glad that despite the delay, you still received your phone within 7 business days. We appreciate your patience and understanding in this matter.
Lastly, thank you for recommending our services to others who are in search of a new-like phone. Your satisfaction means a lot to us, and we're thrilled to have earned your recommendation.
If there is anything else we can assist you with, please feel free to reach out. We are here to provide you with top-notch products and excellent customer service.
Posted 1 year ago
Dear SAS,Thank you for giving Smart Cellular a 4-star rating! We are thrilled to hear that you received the iPhone 12 Pro in pristine condition, just as you expected. We take great pride in delivering high-quality products that meet our customers' expectations.
We appreciate your feedback on the pricing of our devices, and we are pleased to know that you found it reasonable compared to the market. We strive to offer competitive prices without compromising on quality.
Regarding the battery health at 80%, we understand the importance of a well-functioning battery, and we aim to provide devices with optimal battery performance. Please feel free to reach out to our customer support team if you have any concerns or need assistance in the future.
We apologize for any delay in the postage process, but we are glad to know that you still received your order within 7 business days. We are continuously working on improving our shipping services to ensure a seamless experience for our customers.
Once again, thank you for choosing Smart Cellular, and we truly appreciate your recommendation. If there is anything else we can assist you with, please don't hesitate to contact us. We look forward to serving you again in the future.
Best regards,
[Your Name]
Dear Alan,Thank you so much for your fantastic 5-star rating of Smart Cellular! We were thrilled to read your review.
We are delighted to hear that you had such a positive experience with us. We always strive to provide our customers with quick delivery, secure packaging, and accurate product descriptions. It's great to know that we met your expectations in all these aspects.
We truly appreciate your kind words and are glad that you are satisfied with the purchase of the iPhone for your son. We look forward to serving you again in the future and providing you with the same excellent service.
Thank you once again for choosing Smart Cellular. We are grateful for your support!
“I ordered a phone and it took nearly a month to arrive however, when it did, it was pristine with a brand new battery.
I have to say I am delighted with the phone but also I have to say I feel the length of time I had to wait for the phone is unsatisfactory. If you’re not in any rush then I would definitely recommend this company. This is just my experience and opinion”
Dear Lin,Thank you so much for sharing your feedback about Smart Cellular. We truly appreciate your kind words and are thrilled to hear that you are satisfied with the service we have provided.
Customer satisfaction is our top priority, and we are delighted to know that our efforts have made you happy. We constantly strive to offer a seamless and user-friendly experience, and your positive review reassures us that we are on the right track.
If you ever find yourself in need of assistance or have any further questions, please don't hesitate to reach out to us. Our dedicated support team is always here to help you.
Once again, thank you for choosing Smart Cellular, and we hope to serve you again in the future.
“I am extremely pleased with my Apple iPhone 13 and must also congratulate Smart Cellular on the excellent service. I ordered this phone which was pristine condition as advertised.”
Thank you so much for your fantastic 5-star rating of Smart Cellular! We sincerely appreciate your support and taking the time to share your positive experience with us.
It brings us immense joy to hear that you are extremely pleased with your Apple iPhone 13. We aim to provide our customers with the highest quality products, and we're thrilled that your phone arrived in pristine condition, just as advertised.
Furthermore, we're delighted to know that our service met your expectations. At Smart Cellular, we strive to offer excellent customer service, and your satisfaction is always our top priority.
Once again, thank you for choosing Smart Cellular and for your wonderful feedback. It means the world to us. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Wishing you a fantastic day ahead!
Best regards,
Smart Cellular Team
“Prompt and correct service. Product arrived in pristine condition as stated, was well packaged and delivered to my address which is in rural Scotland within four days of ordering. Thankyou.”
Thank you so much for your amazing 5-star rating! We truly appreciate your kind words and are thrilled to hear about your positive experience with Smart Cellular. We pride ourselves on providing prompt and correct service to our valued customers, ensuring that every product arrives in pristine condition, just as stated. It's fantastic to know that our packaging and delivery met your expectations, even reaching your rural address in Scotland within an impressive four days after ordering. We appreciate your trust and support. Thank you again for choosing Smart Cellular!
Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your positive feedback. Delivery was indeed quick and we take pride in ensuring that the phone arrives promptly and in great condition. 🤗🤗 Your satisfaction is our top priority. If you need any further assistance or have any questions, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Dear ,Thank you so much for taking the time to rate Smart Cellular with four stars. We truly appreciate your feedback and are glad to hear that your experience with us has been positive.
We are thrilled to learn that your product arrived in good condition and promptly. Your recommendation means a lot to us as it reflects our commitment to delivering high-quality products and exceptional service to our valued customers like you.
We are grateful for your support and look forward to serving you again in the future. If you ever need any assistance or have further suggestions, please feel free to reach out to us.
Thank you once again for choosing Smart Cellular!
Best regards,
Smart Cellular Team
“This is my second purchase from smart cellular. I have been happy with both products. Good price, fast delivery, and good product. They claim if you leave a review you will get a free pair of ear pods. I’m still waiting for mine from my first purchase which was over 6 months ago so I’m not holding out much hope of getting a pair from my second purchase. Both these purchases were presents for my granddaughters who are waiting in anticipation for their ear pods.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you have been happy with both of your purchases. We strive to provide good prices, fast delivery, and quality products, so it's great to know that we've met your expectations.We sincerely apologize for the delay in receiving your free pair of ear pods from your first purchase. We understand your anticipation and frustration, and we assure you that we are actively working to resolve this issue as soon as possible. We value your loyalty and want to ensure that you have a positive experience with us.
Once again, thank you for your support and trust in Smart Cellular. If there's anything else we can assist you with, please don't hesitate to reach out. We hope your granddaughters enjoy their presents, and we appreciate your understanding regarding the free ear pods.
Dear Keith,Thank you so much for taking the time to rate Smart Cellular with five stars! We greatly appreciate your support and are delighted to hear that you had a positive experience with us.
We are thrilled that our quick delivery and well-packaged products met your expectations. Your satisfaction is our top priority, and we will continue to strive for excellence in both our products and services.
We are more than happy to serve you again in the future, and we look forward to assisting you with any future orders. Should you require any assistance or have any questions, please don't hesitate to reach out to us.
Thank you once again for choosing Smart Cellular as your trusted provider. We value your business.
Dear Charlie,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your kind words and the time you took to share your experience with us.
We are thrilled to hear that you found the phone you purchased from us to be like new. At Smart Cellular, we take great pride in providing our customers with top-quality products that meet their expectations.
It's fantastic to know that you had such a positive experience with us, and we are grateful for your loyalty. We look forward to assisting you with any future purchases, as we strive to maintain the same level of excellence that you've come to expect from us.
Once again, thank you for your wonderful review. We can't wait to serve you again!
Dear Gary,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and providing excellent service from start to finish is what we strive for.
Once again, we sincerely thank you for choosing Smart Cellular, and we look forward to serving you again in the future.
“REALLY HAPPY WITH MY NEW PHONE IN SEVERLY DISABLED AND THE SIZE OF THE PHONE IS IDEAL FOR MY NEEDS AT A GREAT PRICE THANK YOU SO MUCH THE EAR BUDS WOULD BE IDEAL FOR MY HEARING AS I USE HEARING AIDS THANKS AGAIN.”
Dear MR,Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you are really happy with your new phone. It's wonderful to know that the size of the phone perfectly suits your needs, especially considering your severe disability. We're delighted that we could provide you with a great price on a device that fits just right for you.
Moreover, we are glad to hear that the earbuds we offer could be ideal for your hearing aids. We understand the importance of clear and comfortable audio, and we're here to assist you every step of the way.
Once again, thank you for choosing Smart Cellular, and if there's anything else we can do for you, please don't hesitate to let us know! We wish you all the best with your new phone and hope it brings you great joy and convenience.
Best regards,
The Smart Cellular Team
“After reading other reviews I was nervous while awaiting for my phone. It arrived,.slightly later than exoected but i was informed of the dela, in immaculate condition and have had no problems, so would happily order again.”
Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. We understand that waiting for your phone can be nerve-wracking, but we always strive to provide exceptional service and high-quality products. We apologize for any delay in delivery but we're glad to hear that you were informed about it. It's wonderful to know that your phone arrived in immaculate condition and that you haven't faced any issues with it. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the future. Thank you for choosing Smart Cellular!
