“I purchased an iPhone 12 as a Christmas gift. The phone arrived with a LCD screen when it should have had an OLED display. I contacted them and advised that I'd like to return the phone for a refund and they told me to go ahead. They received the phone back on 5th Jan and I have still not received my refund. They have promised to refund on a number of occasions and no refund arrives. They are a fraudulent company, avoid at all costs.”
Dear Gerard,Thank you for taking the time to provide us with your valuable feedback regarding your recent experience with Smart Cellular. We truly appreciate customers like you who share their concerns and help us improve our services.
We sincerely apologize for the inconvenience you have faced with your purchase of the iPhone 12 as a Christmas gift. It is regrettable to hear that the phone arrived with an LCD screen instead of the expected OLED display. We understand how frustrating this situation must have been for you.
We apologize for the delay in processing your refund after you returned the phone to us on the 5th of January. It is certainly not the level of service we aim to provide to our valued customers. We genuinely apologize for any inconvenience caused by the numerous promises of a refund that were not fulfilled.
Your feedback is important to us, and we would like to rectify the situation as soon as possible. Could you please provide us with your order details? We would appreciate the opportunity to investigate this matter further and ensure that your refund is issued promptly.
Once again, we apologize for the inconvenience caused, and we are committed to making things right for you. Your satisfaction is of utmost importance to us. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Best regards,
Customer Support Team
Smart Cellular
“Fantastic phone: My spouse and I both bought this phone and are really happy with it. User-friendly—I adore my iPhone, but it might be much better! They might have also used data to make Facetime function!”
Dear Esme,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that both you and your spouse are happy with your purchase.
We completely agree with you - the phone is fantastic! It's great to know that you find it user-friendly. We also understand your sentiment about the iPhone; while we adore it too, there's always room for improvement. It's wonderful to hear that you are enjoying the features, such as Facetime, which require data usage.
Once again, thank you for your kind words and for choosing Smart Cellular. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
“I was looking for a good phone for a reasonable price and Smart Cellular had the most competitive price on the market. I would recommend friends and family to buy products from here and I myself will be purchasing again in the near future. Thank you Smart Cellular!”
Thank you so much, Dee, for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that our competitive pricing and high-quality phones met your expectations. Your recommendation to friends and family means the world to us, and we're grateful for your trust and support. We look forward to serving you again in the near future. Thank you for choosing Smart Cellular!
Dear ,Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your feedback and support.
We are thrilled to hear that your order arrived promptly, and we are delighted that your new device is working perfectly without any scratches. Your satisfaction is of utmost importance to us, and it brings us joy to know that we have met your expectations.
Should you have any further questions or require assistance, please don't hesitate to reach out to our friendly customer service team. Once again, we cannot thank you enough for choosing Smart Cellular and sharing your positive experience with us.
Dear Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.
We take great pride in providing excellent service and ensuring that our customers receive their phones promptly and in pristine condition. It's fantastic to know that we met your expectations in this regard!
Once again, we sincerely appreciate your feedback and are grateful for your support. Should you need any further assistance or have any questions, please do not hesitate to reach out to us. Thank you for choosing Smart Cellular!
Dear Jennifer,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to know that you are happy with your purchase.
Your satisfaction is our top priority, and we are delighted to hear that the delivery was quick and your phone arrived in great condition. We take pride in ensuring all our products are in excellent working order before they reach our customers.
Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future. Should you have any questions or need assistance, please don't hesitate to reach out to our friendly customer support team.
“This is the 3rd Samsung phone I have purchased from Smart Cellular and the phones and service have both been excellent. The condition assessments are accurate too. I will be back”
Dear Will,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that we have consistently met your expectations.
We are delighted to know that you have found our Samsung phones and service to be excellent throughout your multiple purchases. At Smart Cellular, we strive to provide top-notch products and an unparalleled customer experience, so your kind words mean a lot to us.
Moreover, we are glad that our condition assessments have been accurate, ensuring the transparency and reliability you deserve as a valued customer.
Once again, thank you for choosing Smart Cellular as your trusted provider. We look forward to serving you again in the future!
Best regards,
Smart Cellular Team
Posted 2 years ago
Dear Will,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your kind words and continuous support. Knowing that you have purchased three Samsung phones from us and have found both our phones and service to be excellent brings us immense joy.
We take great pride in providing accurate condition assessments for our products, and we are thrilled that this has been beneficial to you. Your loyalty means the world to us, and we look forward to serving you again in the future.
Once again, thank you for choosing Smart Cellular. We are here for all your mobile needs!
Warm regards,
Smart Cellular Team
Dear valued customer,Thank you so much for your wonderful 4-star review of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are always committed to providing excellent customer service, and we are glad to hear that our team swiftly resolved the issue with your phone by sending you a replacement without any hassle. Your satisfaction is our top priority, and we are delighted to know that you are quite happy with our service.
Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.
Best regards,
The Smart Cellular Team
Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase. We understand that the delivery may have taken a little longer than expected, but we're glad to know that the phone arrived as described visually. We hope that the functionality and battery performance meet your expectations once you unwrap it as a present. If you ever have any questions or concerns, please don't hesitate to reach out to us. Thank you again, and we hope you enjoy your new phone!
Thank you so much for your 4-star rating and for choosing Smart Cellular as your trusted mobile provider! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our quick and efficient service. We take pride in offering pristine phones that look and feel just like new. It's fantastic to know that you were satisfied with your purchase, especially since you've previously bought another phone from us as a gift. We're glad to be of service to you and look forward to assisting you with any future mobile needs.
Dear Thank you so much for taking the time to give Smart Cellular a 4-star rating! We truly appreciate your feedback and support.
We are thrilled to hear that you had a positive experience with us and that our communication met your expectations. Our team works hard to ensure clear and effective communication throughout the entire process.
It's also great to know that the product you received matched your expectations. We strive to deliver high-quality products that are accurately described on our website.
Once again, thank you for choosing Smart Cellular and for your kind words. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
“They offer you an attractive trade-in price for your phone, then claim it has been regraded due to its condition on arrival, and offer you just 50-60% of the original amount. The phone I sent to them had been in a protective case and had been used once per day, for two months, by an elderly relative. It was perfectly packaged. They simply try to rip you off.
Avoid at all costs.”
We are truly sorry to hear about your dissatisfaction with the revised offer for your Device. We want to assure you that our intention is to provide a fair and transparent service to all our customers.
Our grading guidelines are indeed strict, as they must adhere to industry standards to ensure that every customer receives a fair assessment of their device. We understand that discrepancies in device condition can lead to different interpretations, which is why we have tried to reach out on multiple occasions to discuss the condition of your device and the reasons behind the regrading.
We take your concerns very seriously and would like to resolve this matter to your satisfaction. We believe in fair trade and would never intentionally undervalue a device. If there has been a mistake in our assessment, we are committed to correcting it.
Your trust is important to us, and we strive to maintain the highest standards of customer service.
“The cost is clearly justified by this. The phone is quite clear, and the display is fantastic. It's also really quick. I adore this phone and live for it!”
Thank you so much, Ruby, for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you adore this phone and live for it! We couldn't agree more with your sentiments about the clear clarity and fantastic display of the phone. Its lightning-fast performance is definitely praiseworthy. We are delighted that you find the cost justified for the incredible features this phone offers.
It's customers like you who make our day, and we are grateful for your support. If you need any assistance or have any further feedback, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
“Wonderful phone: I purchased this phone with my spouse, and we are both quite pleased with it. Easy to use—I love my smartphone, but this could be so much better! They may have utilised data in order to enable Face time as well!”
Thank you so much, Kimberlya, for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you and your spouse are both pleased with your purchase. We agree that this phone is wonderful and easy to use. Your mention of FaceTime utilizing data is also a great observation. We are constantly striving to improve and provide the best user experience possible. Thank you for choosing Smart Cellular!
Dear Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your kind words and positive feedback.
We are thrilled to know that you found our team very good at responding to any queries. It is our utmost priority to provide excellent customer service and ensure that all your questions and concerns are addressed promptly.
Once again, we thank you for your support and for choosing Smart Cellular. We look forward to serving you even better in the future.
Best regards,
[Your Name]
Dear Thank you so much for taking the time to rate Smart Cellular with four stars! We genuinely appreciate your support and feedback.
We are thrilled to hear that you have experienced excellent reception and range with our services. Delivering a reliable and wide-reaching network coverage is one of our top priorities, so we are extremely pleased that we have met your expectations in this aspect.
Once again, we would like to express our gratitude for your positive review. If you have any further suggestions or queries, please don't hesitate to reach out to us. We look forward to serving you in the future.
“Bought a renewed iPhone 13 graded as pristine - battery was >86% a couple of light marks but close to mint. Best price I could find, good comms and quick well protected dispatch. Thank you”
Dear Steve,Thank you so much for your incredible 5-star rating of Smart Cellular! We greatly appreciate your feedback and we're thrilled to hear that you are satisfied with your purchase.
We're delighted that you found the best price for a renewed iPhone 13 graded as pristine. It's fantastic to know that the battery is in great condition, surpassing your expectations with over 86% capacity. The few light marks, almost mint-like, truly show the high quality of the device.
We strive to provide excellent customer service, so we're glad to hear that you found our communications efficient and prompt. Additionally, we take great care in ensuring that your order arrives safely and securely, so it's wonderful to know that it arrived quickly and well-protected.
Thank you once again for your kind words and for choosing Smart Cellular. We hope you continue to have a remarkable experience with your iPhone 13. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Dear Thank you so much for awarding Smart Cellular a 5-star rating! We greatly appreciate your positive feedback and the time you took to share your experience with us.
We are thrilled to hear that our services impressed you. Good description and turning up promptly are key aspects we strive to achieve, and we're glad to know that we met your expectations in these areas.
Once again, thank you for choosing Smart Cellular. We value your support and hope to continue serving you with excellence.
“Offered an alternative for quick delivery but agreed to wait for the original order which arrived 11 days later. The i phone 13 is good now getting used to all its features.”
Dear valued customer,Thank you for your generous 4-star rating of Smart Cellular! We truly appreciate your feedback.
We are glad to hear that you had a positive experience with us and that your order, despite the initial delay, arrived within 11 days. We understand that waiting for the original order can sometimes be challenging, but we believe it was worth it for you to fully enjoy the features of your new iPhone 13.
If there is anything else we can assist you with or any questions you may have regarding your purchase, please do not hesitate to reach out to us. We are here to make your experience as seamless as possible.
Thank you once again for choosing Smart Cellular. We hope to continue serving you with the best products and excellent service in the future!
Best regards,
The Smart Cellular Team
“Purchased an IPhone 13 Pro Max. Phone in great condition and works perfectly. Item delivered very quickly at a great price. Customer service replied to my query about delivery within 3 hours, perfect. Would definitely buy again.”
Dear James,Thank you so much for taking the time to review Smart Cellular and awarding us with a fantastic 5-star rating! We appreciate your trust in our products and services.
We are thrilled to hear that you are satisfied with your purchase of the iPhone 13 Pro Max. It's wonderful to know that the phone arrived in excellent condition and is working perfectly. Our team takes great care in ensuring the quality of our devices, so this means a lot to us.
We are also pleased that the item was delivered to you swiftly at an excellent price. We always strive to provide exceptional value to our customers, and your positive feedback reassures us that we are on the right track.
Furthermore, we are delighted to hear that our customer service team promptly addressed your query regarding delivery. We understand the importance of timely communication, and it's fantastic to know that we were able to assist you within just 3 hours. Your satisfaction is our top priority, and we are pleased that we could meet your expectations.
Once again, thank you for choosing Smart Cellular. We truly value your feedback and look forward to serving you again in the future. Should you have any further questions or need assistance, please don't hesitate to reach out to us.
