Dear Jerry,Thank you so much for your amazing 5-star rating of Smart Cellular! We appreciate your feedback and are thrilled to hear that our service, price, product, and prompt delivery exceeded your expectations. It's truly heartwarming to know that we provided you with the best possible experience in supplying a decent second-hand phone. We value your support and look forward to serving you again in the future.
Dear valued customer,Thank you for your incredible 5-star review of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are happy with the iPhone you received.
We understand that you didn't get the exact color you were hoping for, but we're glad to know that it didn't hinder your satisfaction. We always strive to provide quick and efficient deliveries, and we're delighted that your experience lived up to your expectations.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We value your support and look forward to serving you again in the future.
Thank you once again for choosing Smart Cellular!
“Hi
Still no sim card tray for the Samsung phone sent to me without a sim card tray. I have sent them 6 emails about the missing sim card tray still nothing done, what use is a phone without a sim card tray. Use this company at your peril”
Hi Ktr,Thank you so much for giving Smart Cellular a 5-star rating! We really appreciate your kind words and support.
We sincerely apologize for the inconvenience you have experienced with the missing sim card tray for the Samsung phone. We understand the frustration it may have caused, and we want to assure you that we take this matter seriously.
Please accept our sincerest apologies for the delay in addressing this issue. We will immediately investigate the situation and ensure that a sim card tray is promptly sent to you. Our team will be reaching out to you via email to provide a resolution and make things right.
At Smart Cellular, we strive to provide the best products and customer service, and we deeply regret falling short of your expectations this time. We value your feedback and will use it to improve our processes for future customers.
Once again, we appreciate your support and patience. If you have any further concerns or questions, please don't hesitate to reach out to us.
Best regards,
[Your Name]
Dear Mr, Thank you so much for the amazing 5-star rating of Smart Cellular! We greatly appreciate your feedback and are delighted to hear that you are satisfied with your purchase.
We're glad to hear that you found the delivery of your order to be fast and secure, and that the device looks good so far. We understand that you haven't had the chance to put it through all the testing yet, but it's fantastic to know that it seems worth the money to you.
If you have any questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help!
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience. We look forward to serving you again in the future.
Best regards,
[Your Name]
Dear Iman,Thank you so much for awarding Smart Cellular with a fantastic 5-star rating! Your kind words and recommendation mean a lot to us.
We are delighted to hear that your experience with us was a quick and simple transaction. Providing the best pricing and ensuring a smooth trade-in process is a top priority for us. We are thrilled to know that the money was deposited into your account on the same day we received your phone.
Thank you again for choosing Smart Cellular, and we genuinely appreciate your trust in recommending us.
Best regards,
[Your Name]
Dear Abisola,Thank you so much for taking the time to provide your valuable feedback on your experience with Smart Cellular. We truly appreciate customers like you who share their experiences, helping us identify areas that need improvement.
We sincerely apologize for the inconvenience you have faced regarding your recent purchase of an iPhone 12 and a wired earpiece. It is disheartening to hear that you have yet to receive your order since the 27th of March 2024 and that your emails have been ignored. We understand how frustrating this must be for you.
At Smart Cellular, customer satisfaction is our top priority, and we strive to ensure a seamless shopping experience for our customers. Clearly, this has not been the case in your situation, and for that, we are truly sorry.
We would like to resolve this matter promptly and make things better for you. Could you please provide us with further details or any alternative contact information we can use to address your concerns? Our team is eager to assist you and find a suitable resolution to this issue.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience. We value your relationship with Smart Cellular and are committed to providing you with the customer service you deserve.
Please let us know how we can
“Do not use this company, it might be tempting due to their pricing, but their communication, website security & account reconciliation is appalling. In October, I made an online purchase with PayPal, the transaction was unsuccessful so I tried again with my credit card. No order number generated, 10 days later, both transactions of £425 had been taken from my accounts. There is no sign of receiving a phone. Frankie in customer services is useless, constantly stating there is no order, I’m nearly £900 down with no phone. Cut a long story short, eventually I get a phone, admittedly not the colour I ordered, I make a dispute on my credit card. In January smart cherry chase me for payment, despite me showing the PayPal receipts of payment. Now in April they want to take to the small claims court, because they are unable to reconcile their accounts to find my payment via PayPal for the phone. I have no idea how this company trades, it’s disgusting.”
Dear Emma,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We truly appreciate your honesty and willingness to share your concerns.
Firstly, we would like to apologize for the issues you encountered throughout your purchase process. It is disheartening to hear about the difficulties you faced with our communication, website security, and account reconciliation. We understand how inconvenient and frustrating this must have been for you.
We sincerely apologize for any inconvenience caused by the double charge on your accounts and the delayed delivery. It is unacceptable that you were left without a phone and that our customer service representative, Frankie, failed to provide the assistance you needed.
In regards to the dispute you raised with your credit card, we acknowledge that receiving a phone in a different color than the one you ordered is not the satisfactory outcome we strive for. We apologize for any inconvenience caused by this issue as well.
We understand your frustration with our inability to reconcile our accounts to find your PayPal payment for the phone. We assure you that we are working diligently to resolve this matter and avoid any further complications. We deeply regret that our actions have led you to feel disgusted by our company.
We genuinely appreciate your feedback, as it allows us to identify areas where we need to improve. We would like to make this right for you, Emma. If you have any suggestions for how we can rectify the situation and provide you with a satisfactory resolution, please let us know. Your satisfaction is of utmost importance to us, and we are committed to restoring your trust in our company.
Thank you once again for bringing these issues to our attention. We genuinely apologize for the inconvenience caused, and we look forward to finding a solution that meets your expectations.
Best regards,
Customer Service Department
Dear KWilson,Thank you for your incredible 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
Next day delivery is indeed fabulous, and we're glad to know that your phone arrived promptly. We take great care in ensuring our products are in top-notch condition, so it's wonderful to hear that your phone met your expectations.
Thank you once again for your kind words and for choosing Smart Cellular. We look forward to serving you in the future!
Dear Jill,Thank you so much for your fantastic 5-star rating and review of Smart Cellular! We truly appreciate your time and feedback.
We are thrilled to hear that you had a great experience with us and found our prices for used phones to be excellent. We pride ourselves on offering affordable options without compromising on quality. We're glad to know that your order arrived promptly and that everything is in perfect condition. It's reassuring to hear that you have no need for returns this time.
Thank you for expressing your willingness to choose our company again in the future. We look forward to serving you again and providing you with another seamless experience.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
“Smart Cellular provided me with an amazing experience! Their refurbished apple watch are known for being in excellent condition and often being cheaper than brand new products”
Dear Iman,Thank you so much for giving Smart Cellular a perfect 5-star rating! We truly appreciate your great feedback.
We are thrilled to hear that your experience with us was amazing! Our team at Smart Cellular takes pride in providing top-notch service and delivering excellent products to our valued customers like yourself. We are glad that our refurbished Apple watches have lived up to your expectations in terms of quality and condition.
At Smart Cellular, we strive to offer an exceptional shopping experience while providing affordable options for our customers. It's wonderful to know that our refurbished Apple watches have proven to be both excellent in their condition and cost-effective compared to brand new products.
Thank you once again for your kind words. We look forward to serving you again in the future!
Dear Kate,Thank you so much for your 5-star rating of Smart Cellular! We are thrilled to hear that you are happy with your new phone. It's always a pleasure to know that our customers are satisfied with our products.
If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for your kind review!
Dear Ella,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you are satisfied with the sound quality of our devices. We always strive to deliver the best audio experience to our valued customers.
However, we apologize if the build quality did not meet your expectations. We value your feedback and will take it into consideration for future improvements. If you have any further suggestions or concerns, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular and for taking the time to provide your valuable feedback. We hope to continue serving you and exceeding your expectations in the future.
Dear Caroline,Thank you so much for your outstanding 5-star rating of Smart Cellular! We are thrilled to hear that you had such a positive experience with us.
It is truly wonderful to know that your first purchase from Smart Cellular was a success and that you are more than satisfied with both the prompt delivery of your refurbished iPhone 11 and its excellent quality. We greatly appreciate your kind words.
Once again, thank you for choosing Smart Cellular. We value your satisfaction above all else and look forward to serving you again in the future.
Thank you so much, Daren, for your fantastic 5-star rating of Smart Cellular! We truly appreciate it. We're thrilled to hear that you had a great experience with us and that the service provided was exceptional. We take pride in delivering iPhones on time and exactly as described. It was a pleasure serving you, and we hope to assist you again in the future.
Dear Eric,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you are happy with our service. Your satisfaction is our top priority, so we are delighted to know that the delivery of your new phone was first class. We are grateful for your continued trust as this is the third phone you have purchased from us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
“I have purchased 2 Apple iphones for my self and my wife at a very good price and, the phones are first class with no scratches and look very much like new, the delivery is 2 days and will recommend this company and also use again.”
Dear JP,Thank you so much for your amazing 5-star rating and review of Smart Cellular! We greatly appreciate your kind words and feedback.
We are thrilled to hear that you found our prices to be very good and that your Apple iPhones were in pristine condition, resembling brand new phones with no scratches. We take pride in offering top-notch products to our valued customers.
Additionally, we are delighted that our efficient delivery service fulfilled your expectations, ensuring your purchase arrived within just 2 days. We strive to provide a seamless shopping experience from start to finish.
Your recommendation means the world to us, and we are delighted to know that you plan to rely on us for your future cellphone needs. We look forward to assisting you again and providing you with exceptional service.
Thank you once again for choosing Smart Cellular!
“Bought a reconditioned iPhone. Very good condition for the price. Ordered over bank holiday weekend so took slightly longer to arrive, but not their fault. Very happy with the purchase. Would definitely buy from them again.”
Dear Kaz,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We appreciate your feedback and are thrilled to hear that you are happy with your purchase.
We're glad that you found the reconditioned iPhone in very good condition for the price. We apologize for any delay in delivery over the bank holiday weekend but appreciate your understanding that it was beyond our control.
We look forward to serving you again in the future, and we're thrilled to have earned your trust. If you ever have any questions or need any assistance, please don't hesitate to reach out to us.
Thank you again for choosing Smart Cellular!
“Excellent price and phone in very good condition. Arrived next day - although the website showed the order as in process it had clearly already been sent. I contacted the love chat but the phone arrived while they were looking into it.”
Dear,Thank you so much for taking the time to leave us a 4-star rating for your experience with Smart Cellular. We truly appreciate your feedback!
We are glad to hear that you found our prices to be excellent and that the phone you received was in very good condition. We understand the importance of prompt delivery, and we're thrilled that your order arrived the very next day. We apologize for any confusion caused by the order status on our website, but we're happy to hear that your phone arrived before the issue was resolved.
Once again, thank you for choosing Smart Cellular. We value your support and hope to continue exceeding your expectations in the future.
Dear Simon,Thank you so much for your remarkable 5-star rating of Smart Cellular! We greatly appreciate your feedback and support.
We are delighted to hear that you are really pleased with the quality and condition of the device, as well as the swift delivery. It is our utmost priority to ensure that our customers receive top-notch products and hassle-free service.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Dear valued customer,Thank you so much for taking the time to give us a 5-star rating for Smart Cellular. We truly appreciate your support and are delighted to hear that you are satisfied with our service. "Excellent service" and "very happy" are the kind words that motivate us to continually strive for excellence.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out to our dedicated team. Thank you again for choosing Smart Cellular.
