thank you so much for your outstanding 5-star review of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our service.
We are delighted to know that the phone you ordered was exactly as described and arrived on time. Providing accurate product descriptions and ensuring timely deliveries are among our top priorities, so your kind words truly mean a lot to us.
Once again, we extend our gratitude for taking the time to share your satisfaction with Smart Cellular. Your support and recommendation are highly valued. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Wishing you a fantastic day ahead!
Smart Cellular Customer Support Team
Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. Your kind words, "Very good will recommend to my friends," mean a lot to us. We hope you continue to enjoy our services, and if there's anything else we can do to enhance your experience or assist your friends, please don't hesitate to let us know. Thank you again for your recommendation, and we look forward to serving you and your friends in the future!
“I’m glad I found this website, delivery was on time and phone works perfectly. I saved a lot on my iPhone and would high recommend Smart Cellular to anyone.”
Dear Tate,Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a positive experience with Smart Cellular.
We're glad that you found our website and that the delivery was on time. It's great to know that your new phone is working perfectly and that you were able to save a lot on your iPhone purchase.
We really appreciate your high recommendation of Smart Cellular to others. It means a lot to us that you are satisfied with our service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help.
Thanks again, and have a fantastic day!
Warm regards,
The Smart Cellular Team
“still waiting for one of iphones i ordered two on 30/05/24 took money 31/05/24 now 23/07/24 so i guess you cannot order two and expect to get both still trying to get it sent out so hopefully receive it soon maybe order number 000083695”
Dear Keith,Thank you so much for taking the time to provide us with your valuable feedback about your experience with Smart Cellular. We truly appreciate your openness in sharing your concerns.
Firstly, we would like to sincerely apologize for the inconvenience and delay you have experienced with your order. We understand how frustrating it can be to still be waiting for the iPhones you ordered on May 30th, 2024, despite the payment being processed on May 31st, 2024. We acknowledge that this has not met your expectations, and we deeply regret any inconvenience caused.
Please allow us to assure you that we are doing everything within our power to rectify the situation promptly. We understand the importance of delivering your order as quickly as possible and we are actively working on getting it sent out to you without further delay. Your order number, 000083695, will serve as a reference for our dedicated team.
Furthermore, we would greatly appreciate it if you could provide us with any suggestions or ideas on how we can improve our services. Your feedback is vital to our continuous efforts in enhancing the overall customer experience.
Once again, we sincerely apologize for the delay you have encountered and assure you that we are committed to resolving the situation as soon as possible
“The phone when it arrived was, as advertised, in pristine condition. It was relatively easy to transfer details and data from my "old" phone. Now operating the new phone I am very happy.
However, there were some issues earlier in the process. I ordered the phone on a Sunday but, other than an acknowledgement, I received no other communication. The site stated that phones would be despatched within 2-3 working days yet I heard nothing. In response to an email the company's reply to me stated that they had arbitrarily changed delivery to 3-5 working days. The phone eventually arrived a week after I had ordered it. The supposed "signed for " Royal Mail delivery involved the postman just pushing it through my letter box! Luckily I found it and no damage was done.”
thank you for taking the time to rate Smart Cellular with 4 stars. We greatly appreciate your feedback and are thrilled to hear that you are happy with the condition of the phone and the ease of transferring your data.
We apologize for the issues you encountered earlier in the process. We understand that communication is important, and we apologize for the lack of updates after the initial acknowledgement. We also apologize for the inconvenience caused by the change in delivery timeline. Our team is continuously working to improve our processes and will take your feedback into consideration.
Regarding the delivery, we sincerely apologize for the subpar experience with the Royal Mail service. We will address this issue with them to ensure that future deliveries are handled more securely and professionally.
Thank you again for your feedback and for choosing Smart Cellular. We value your business and hope to serve you even better in the future.
Posted 11 months ago
Thank you so much for choosing Smart Cellular and for taking the time to rate us with 4 stars. We truly appreciate your feedback and we are thrilled to hear that the phone arrived in pristine condition and that you found it relatively easy to transfer your details and data.
We apologize for the issues you experienced earlier in the process. We understand how important communication and timely delivery are, and we are sorry for any inconvenience caused by the delayed response and the change in delivery timeframe. We sincerely apologize for the postman's handling of the "signed for" Royal Mail delivery and we're glad to hear that the phone arrived undamaged.
If there is anything else we can assist you with, please do not hesitate to reach out to our customer service team. We value your satisfaction and we will work hard to ensure a better experience in the future.
Thank you again for your support and for choosing Smart Cellular.
“Excellent service and quantity.
Phone delivered with quality packaging and is of exceptional unmarked condition at a fantastic price.
Thankyou Smart Cellular
Dave”
Dear David,Thank you very much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and support.
We are thrilled to hear that you found our service and product to be excellent. It brings us joy to know that the phone was delivered to you in pristine condition, with quality packaging. We take great pride in offering exceptional devices at fantastic prices, and we are glad to hear that you are satisfied with your purchase.
Once again, we are grateful for your positive review and for choosing Smart Cellular. If you ever need any assistance in the future, please don't hesitate to reach out to us.
Thank you!
Smart Cellular
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are very happy with your purchase of the iPhone 13. It's great to know that it arrived quickly and was well packaged. We genuinely strive to provide our customers with top-notch products and excellent service. Thank you again for choosing Smart Cellular!
“I purchased a Galaxy S23 Ultra on 19th July and it was delivered on 20th. It was listed as 'very good' condition, and apart from some very light scratches around the usb port it was perfect. Having upgraded from a S10 setting up the phone was a doddle, and I am delighted with the purchase. No issues with the phone, so I don't know what customer service is like, but there were several emails (from Royal Mail) advising of the delivery, and one from Smart Cellular reminding me to claim my free earpods, hence this review. So far, 5 stars, no complaints.”
Dear MC,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are delighted with your purchase.
We're glad to know that your Galaxy S23 Ultra arrived promptly and in great condition, just as described. We understand that minor scratches can sometimes occur during shipping, but it's wonderful to hear that they were barely noticeable.
It's fantastic to hear that setting up your new phone was a breeze, especially coming from a previous model. We hope that your upgraded experience with the S23 Ultra will continue to impress you.
We apologize for any confusion regarding customer service, but rest assured that we are always here to assist you if any issues arise. Additionally, we're glad that you found the email notifications from Royal Mail helpful in tracking your delivery, as well as our reminder email about claiming your free earpods.
Your positive experience is truly inspiring, and we thank you again for taking the time to share your satisfaction. If you ever have further feedback or questions, please don't hesitate to reach out. Wishing you continued enjoyment with your new Galaxy S23 Ultra!
Best regards,
The Smart Cellular Team
Dear Simon,Thank you so much for taking the time to give Smart Cellular a 5-star rating. We truly appreciate your kind feedback and are thrilled to hear that you had a positive experience with us.
We also wanted to express our gratitude for mentioning our excellent customer service. Providing the best service to our customers is something we take great pride in, so it's fantastic to know that we were able to meet your expectations.
Additionally, we're glad to hear that the phone you purchased from us was like brand new. We strive to offer high-quality products that meet our customers' needs, and it's wonderful to hear that we succeeded in delivering a top-notch device to you.
Once again, thank you for choosing Smart Cellular and for providing us with your positive review. We hope to have the opportunity to serve you again in the future.
Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad to know that you were pleased with your purchase of the new iPhone 12 and that the delivery was speedy. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
“Great price and variety they didn’t have the colour I had chosen but emailed very quickly to ask if I was happy with an alternative colour which for me wasn’t a problem phone arrived the very next day. On opening the box the phone was as good as new condition in original box with a brand new charging cable so I was over the moon with the purchase and next day delivery.”
Dear Ali,Thank you so much for your amazing 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us.
We are sorry that we didn't have the exact color you had chosen, but we are glad that our team promptly reached out to you via email to offer an alternative. We strive to provide a wide variety of options to cater to our customers' preferences.
It brings us immense joy to know that your phone arrived the very next day and was in pristine condition, just like new. We always ensure that our products are packaged with care and include all the necessary accessories, so you can enjoy using your new phone right away.
Once again, thank you for choosing Smart Cellular. We are honored to have served you, and we look forward to providing you with exceptional service in the future.
Best regards,
The Smart Cellular Team
Dear Anthony,Thank you so much for giving Smart Cellular a fantastic 5-star rating! We truly appreciate your kind words and it means the world to us. We are thrilled to hear that you found our service superb and the price for the iPhone great.
We pride ourselves on offering top-notch quality products at affordable prices, and your satisfaction is our ultimate goal. Should you have any further needs or inquiries, please don't hesitate to reach out. We'll be more than happy to assist you.
Once again, thank you for choosing Smart Cellular as your supplier. We look forward to serving you again in the future!
Dear Shahzaib,Thank you so much for the fantastic 5-star rating you gave Smart Cellular! We truly appreciate your kind words and support. We are thrilled to hear that you had a positive experience with us.
"It was good. They did deliver. The product is in good condition. I bought iPhone X."
We're delighted to know that we were able to deliver your iPhone X in excellent condition. It's our priority to provide our customers with top-notch products and services, and we're glad that your purchase met your expectations.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Thank you so much for your outstanding 5-star review of Smart Cellular! We truly appreciate your support and are thrilled to know that you had such a positive experience with us.
"Fantastic service and communication" is a core value we strive to deliver to all our valued customers, and we are delighted to hear that we hit the mark with you. Providing excellent customer service and maintaining clear lines of communication is at the heart of our commitment to ensuring customer satisfaction.
Your kind words motivate us to continue offering the best possible service and we are grateful for your trust in our products and services.
Once again, thank you for choosing Smart Cellular and for taking the time to share your feedback. We look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“Had a few problems initially as they didn’t have the phone I ordered. But then received the phone and very happy with what was sent. Think they just need to start talking to each other. Obviously a newish company and sure have the capabilities but just not quite joined up yet.”
Dear [Reviewer's Name],Thank you so much for taking the time to leave us a review for Smart Cellular. We truly appreciate your feedback and are glad to hear that you had a great experience with our service.
It is our top priority to ensure our customers are happy, and we are thrilled that we have met your expectations. Providing exceptional service and a seamless experience is what we strive for, so it's wonderful to know that we're on the right track.
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our dedicated customer support team is always here to help and provide solutions.
Thank you once again for your kind words. We look forward to serving you in the future.
Warmest regards,
Smart Cellular Team
Dear valued customer,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you are delighted with your purchase.
It's wonderful to know that your order arrived on time and that you found our communication to be excellent. At Smart Cellular, we strive to always provide top-notch service along with high-quality products.
Once again, we sincerely thank you for your support and for taking the time to share your positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Smart Cellular Team
“Had to speak to customer service as their discount code kept stating invalid. Turns out you can't barter with the AI and then use the code. I had to empty the basket and start again, and then the AI got the hump with me and upped the price, so I then waited until the next day to go back and barter again to get the best deal. (All my fault for trying to be clever).
The Samsung S23+ I bought was as described works great and looks like new, the price was reasonable and the delivery was spot on.
All in all I would highly recommend Smart Cellular and will definitely check them out for future purchases..”
Thank you, jayjay, for leaving us a stellar 5-star rating! We appreciate your support and recommendation of Smart Cellular. We apologize for any inconvenience you experienced while using the discount code. We're glad our customer service team was able to assist you. We understand the temptation to try and barter with our AI, but unfortunately, it doesn't quite work that way. We're pleased to hear that the Samsung S23+ you purchased met your expectations and works great. We strive to provide reasonable prices and reliable delivery service. Thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
“Phone was described as ‘Excellent’ when it arrived it had numerous marks on it. Took a number of emails before I received my refund 11 days later. Still haven’t received my postage returns cost yet.”
Dear ,Thank you so much for taking the time to share your feedback on your recent experience with Smart Cellular. We truly appreciate hearing about your experience and apologize for any inconvenience caused.
We are sincerely sorry to learn that the phone you received had numerous marks on it, contrary to the excellent condition it was described as. We understand how frustrating this must have been for you. Additionally, we apologize for the delay in processing your refund and for the inconvenience caused by the multiple email exchanges. We are committed to providing a seamless experience for our customers, and we deeply regret falling short of your expectations.
To rectify the situation, we would love to learn more about your specific case. Could you please provide us with more details regarding the refund process and the outstanding postage returns cost? This will help us investigate and ensure that such occurrences do not happen in the future.
Once again, we appreciate your valuable feedback and will do everything in our power to avoid similar issues. Our aim is to continuously improve and provide the highest level of service to our customers. If there is anything else you would like to bring to our attention, please feel free to reach out. We are here to assist you.
Thank you for choosing Smart Cellular, and we hope to restore
Dear MIDAYI,Thank you so much for taking the time to provide your valuable feedback on Smart Cellular. We truly appreciate your honesty and willingness to share your experience with us.
Firstly, we would like to apologize for the inconveniences you faced. We understand how important it is for our customers to have a seamless and satisfactory experience with our services, and we deeply regret that we fell short of your expectations.
After carefully reviewing your review, we have identified a few issues that you mentioned which we would love to address and improve upon. Can you please provide more details about the specific problems you encountered? This would greatly help us understand your concerns better and allow us to work towards finding effective solutions.
Making things better is of utmost importance to us, and your feedback plays a crucial role in that process. We value your opinion and are committed to ensuring that our customers' experiences reflect the high standards we strive to achieve.
Thank you again for your valuable feedback, MIDAYI. We genuinely apologize for any inconvenience caused and sincerely hope to have the opportunity to serve you better in the future.
Dear M,Thank you so much for taking the time to leave us a 5-star rating! We greatly appreciate your feedback and support.
We are thrilled to hear that you are delighted with your iPhone and that it arrived in great condition and quickly. Our team at Smart Cellular always strives to provide top-notch products and fast delivery service.
We sincerely appreciate your kind words and recommendation. It means the world to us knowing that you would happily recommend Smart Cellular to others. We look forward to serving you again in the future and assisting with any of your cellular needs.
Thank you once again for choosing Smart Cellular!
