“Website had helpful information, and had good prices. This was the first time I have brought from you, and the only issue I had was the code for discount that I was sent after signing up for the newsletter etc didn’t work, neither did the one for the extra £15 off that day. However I found that leaving off the last two letters / numbers meant it worked?!
Secondly, I had ordered a purple phone that showed as in stock but was sent a black one.
Having contacted customer services, I was offered a partial refund or to return phone for the correct colour.
I accepted the refund but had to contact again as had no proper confirmation of this refund offered, and have now been informed that it should be in my bank account within a few days.
The package arrived on time, very well packed and therefore protected- which K was pleasantly surprised and very happy about.
Your online chat bot sadly is rubbish, and needs sorting out!
Would probably use again, and so far generally happy with my purchase.”
Dear Pippa,Thank you so much for taking the time to leave us your valuable feedback about Smart Cellular. We truly appreciate it!
We are delighted to hear that you had such a positive experience with our customer service team. Providing excellent customer service is one of our top priorities, and we are glad that we were able to assist you promptly and efficiently. We believe that our customers deserve the best, and it's fantastic to know that our efforts are making you happy.
Remember, we are always here to support you. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our team is here to help and will be more than happy to assist you in any way we can.
Thanks again for your kind words, Pippa! We truly value your feedback.
Warm regards,
Smart Cellular Customer Support
Thank you so much for taking the time to give Smart Cellular a 5-star rating. We truly appreciate your feedback and are thrilled to learn that you had such a positive experience with our services.
Great! would recommend. These words mean a lot to us and serve as an encouragement to our team. We are delighted that our team's efforts have resonated with you and met your expectations.
Once again, thank you for choosing Smart Cellular. We value your support and look forward to serving you again in the future. Should you have any further questions or need any assistance, please don't hesitate to reach out to us.
Warm regards,
Smart Cellular Customer Support
Dear Neil,Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you were impressed with Smart Cellular.
Yep, we apologize for any inconvenience you experienced during your purchase. However, we're glad to know that our team made up for it by including a wireless charger. We always strive to ensure that our customers are satisfied with their purchases.
Once again, thank you for your support and for choosing Smart Cellular. Should you have any further questions or concerns, please do not hesitate to reach out to us. We look forward to serving you again in the future!
“This is the third iPhone I have purchased from Smart Cellular and for the third time it has proven to be an excellent purchase. The product was in excellent conditions and perfectly working. Delivery and return times should be improved to have a five-star service. The quality of the product is unquestionable.”
Dear Roberta,Thank you so much for your 4-star rating of Smart Cellular! We are thrilled to hear that this is your third purchase with us and that once again, you found it to be an excellent purchase. We take pride in ensuring that all our products are in excellent condition and in perfect working order.
Your feedback regarding delivery and return times is greatly appreciated. We understand that faster delivery and more efficient return processes are crucial in providing a five-star service. Rest assured, we are constantly working towards improving these aspects to better serve our valued customers like yourself.
Thank you for recognizing the unquestionable quality of our products. Your support means a lot to us and we look forward to serving you again in the future.
Best regards,
Smart Cellular Team
“I needed a tablet to replace the one my LO uses, and I found the best price here. The shipment was super fast, and the customer service follow up was great.
My LO is happy!”
Dear valued customer,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and are glad to hear that you had a positive experience with us.
We are thrilled to know that you found the best price for the tablet you needed to replace. Our team is committed to providing competitive prices, making it easier for our customers to find exactly what they need. We're also delighted that you received your shipment at lightning speed and that our customer service team impressed you with their follow up.
We strive to ensure that all our customers, including your little one, are happy with their purchases. We hope the tablet brings them joy and serves them well.
Thank you once again for your kind words and for choosing Smart Cellular. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Smart Cellular Customer Care
Dear John, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your feedback and we're thrilled to hear that you are very satisfied with the phone you purchased from Smart Cellular. We take pride in delivering excellent condition devices and it's wonderful to know that we've met your expectations.
Your recommendation means a lot to us. We promise to continue providing top-notch products and service to all our valued customers like yourself. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out.
Thank you again for choosing Smart Cellular and recommending us!
Dear Huzayfah,Thank you for taking the time to rate Smart Cellular with four stars. We truly appreciate your feedback and the positive review you shared. We are glad to hear that you found our customer service to be very good, and we apologize if it could have been better in some areas.
Your satisfaction is our top priority, and we are committed to constantly improving our services to meet our customers' expectations. If there is anything else we can assist you with or any suggestions you may have, please feel free to let us know. We value your patronage and look forward to serving you again.
Best regards,
Smart Cellular Customer Support
Dear Julius,Thank you so much for taking the time to leave a 4-star rating for Smart Cellular. We truly appreciate your feedback and are delighted that you had a positive experience with us.
We are glad to hear that you found our product great and our delivery service fast. Your satisfaction is our top priority, and we are pleased to have met your expectations.
If you have any further comments or suggestions, please feel free to reach out to us. We value your opinion and are always ready to improve our services.
Thank you again for choosing Smart Cellular!
Dear Milo,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear about your positive experience with us. We strive to provide good efficient service to all our customers, and we're delighted that we were able to meet your expectations.
If there's ever anything else we can assist you with, please don't hesitate to reach out. We'll be more than happy to help!
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future.
“Terrible service. Delay with my order Cancelled my order 10 days an ago. They took my money straightaway but now I still have not had my refund and so difficult to talk to anyone.
If I can give you one piece of advice stay clear and buy from a reputable company.”
Dear Paul,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We greatly appreciate customers like you who share their honest opinions.
We are truly sorry for the delay and cancellation of your order. We understand how frustrating it must be to have experienced such a hassle. Additionally, the inconvenience caused by the delay in your refund is truly regrettable. We apologize for any trouble you may have faced in reaching out to our team for assistance.
Your advice to others about buying from a reputable company is duly noted, and we understand the importance of offering reliable and efficient service to our customers.
In order to make improvements and rectify the situation, we kindly request your assistance. Could you please provide us with further details regarding your order and the difficulties you encountered while trying to contact us? This will greatly help us in addressing the issues and ensuring a better experience for our customers in the future.
Once again, thank you for your valuable feedback. We are committed to making things right and appreciate your patience and cooperation.
Best regards,
Customer Service Team at Smart Cellular
Dear Gemma,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
We are also delighted to know that you found the delivery super fast and that the product exceeded your expectations. It's great to hear that there wasn't a single mark on it and that it is working perfectly for you.
Your satisfaction is our top priority, and feedback like yours reinforces our commitment to providing excellent products and services.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future!
“Purchased a IPhone 12, it in excellent condition and perfectly working. There was some problem in delivery time but it was sorted out by the efficient customer service. Happy with my purchase”
Dear Noor,Thank you so much for your excellent 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are happy with your purchase of the iPhone 12. We take great pride in ensuring that our products are in excellent condition and perfectly functioning, so your satisfaction means a lot to us.
We apologize for any inconvenience caused by the delay in delivery, but we are glad that our efficient customer service team was able to sort it out for you. Your positive experience is our top priority, and we will continue to strive for excellence in all aspects of our service.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
“The phone was ordered on 2/7/24 but it took until 12/7/24 for the phone to be dispatched. I provided the id and address proof documents on the 3/7/24 but were never acknowledged. I found it impossible to contact Smart cellular by phone as the phone was never answered. Responses from the online chat were very slow and never resolved things.”
Dear Andrew,Thank you for taking the time to provide feedback about your experience with Smart Cellular. We truly appreciate your input and apologize for the inconveniences you encountered.
We understand that there were delays in dispatching your phone, which occurred nine days after your order was placed. Furthermore, we regret that your ID and address proof documents were not acknowledged upon submission on 3/7/24. We're sorry to hear that our phone lines went unanswered, making it difficult for you to reach us. Additionally, we apologize for the slow response and lack of resolution from our online chat support.
Your feedback is invaluable to us, as it helps us identify areas where improvements are needed. We genuinely want to make things better for you and all our customers. To ensure your satisfaction, could you please provide us with further details on how we can improve our services? We want to address your concerns promptly and make sure you have a more satisfying experience in the future.
Again, we appreciate your feedback and thank you for bringing these issues to our attention. We hope to have the opportunity to regain your trust and provide you with a better experience with Smart Cellular.
Best regards,
Customer Support Team
Thank you so much for your outstanding rating of Smart Cellular! We truly appreciate your support and are delighted to hear that you had a fantastic experience with us. We're glad that the phone received met your expectations; it was accurately described and arrived promptly in excellent condition. Thank you once again for choosing Smart Cellular, and please don't hesitate to reach out if you have any further inquiries or require assistance. We hope to serve you again soon!
“Very happy with the phone, really good condition, works well with good battery life.
However the delivery was very slow, took two weeks to arrive and customer service were not very helpful in being able to tell me what the delay was and when my phone would arrive.
Would order again just manage delivery expectations.”
Thank you for taking the time to rate Smart Cellular with 4 stars. We greatly appreciate your feedback and are thrilled to hear that you are very happy with the phone you received. We are glad that it is in really good condition, works well, and has a good battery life.
We apologize for the inconvenience you experienced with the delivery of your phone. We understand that waiting for two weeks can be frustrating, and we apologize for any inconvenience caused. We value your feedback regarding our customer service as well. Rest assured, we will work on improving communication and providing better updates on delivery status in the future.
Thank you for your understanding and for sharing your experience. We hope you continue to enjoy the phone and we look forward to serving you again in the future. Should you have any further questions or concerns, please feel free to reach out to us.
Best regards,
Smart Cellular Team
“Purchased a refurb iPhone 13 'pristine' some small marks but close to as good new as one could expect, very happy.
Took a few more days than advised to be delivered, while waiting SC asked me if I would like a different colour device making me think not all devices are available for immediate dispatch, right colour and spec phone arrived a couple of days later. Thanks”
Dear Wiggy,Thank you so much for taking the time to give us a 4-star rating for your experience with Smart Cellular. We truly appreciate your feedback!
We're glad to hear that you are satisfied with your purchase of a refurbished "pristine" iPhone 13. It's fantastic that the device was as close to new as you expected, despite some small marks. We always strive to provide our customers with the best possible products and it's great to know that we met your expectations.
We apologize for the slight delay in delivery. Your feedback is valuable to us, and it helps us improve our services. We understand that waiting a few extra days can be frustrating, but we're glad that it all worked out in the end. Our team wanted to make sure we offered you the right color and specification for your phone, which is why we reached out to you. We appreciate your understanding and cooperation.
Once again, thank you for choosing Smart Cellular. Your satisfaction is our top priority, and we are here to assist you with anything you might need. Please don't hesitate to reach out if you have any further questions or concerns.
Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that we have met your expectations. Your satisfaction is our utmost priority, and we are glad that our service has resonated with you.
We understand that searching for the perfect cellular provider can be overwhelming, so we are delighted to be recognized as the best among the numerous sites you explored. Rest assured, we will continue striving to maintain the high standards that won your trust.
Once again, thank you for choosing Smart Cellular. Should you have any questions or need further assistance, please don't hesitate to reach out. We are always here to help!
“I recently purchased my iPhone 15 Pro Max from Smart Cellular, and I couldn't be happier with the entire experience. The phone arrived at my doorstep in just five days, which was incredibly fast shipping.
Since then, the iPhone 15 Pro Max has been a dream to use. It’s fast, the screen is stunning, and the camera takes amazing photos. I’m thoroughly impressed with its performance so far.
I would definitely recommend both the phone and Smart Cellular to friends and family.”
Dear,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.
We're delighted to know that you're pleased with your recent purchase of the iPhone 15 Pro Max. Our team works hard to ensure prompt delivery, and we're glad that the shipping time met your expectations.
It's wonderful to hear that you're thoroughly enjoying the phone's features. The fast performance, stunning screen, and amazing camera are all highlights of the iPhone 15 Pro Max, and we're glad they have exceeded your expectations.
Thank you for recommending both the phone and Smart Cellular to your friends and family. We strive to provide the best products and services to our customers, and your endorsement means a lot to us.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your continued satisfaction.
Thank you once again for choosing Smart Cellular.
Best regards,
Smart Cellular Team
Dear Caitlin,Thank you so much for taking the time to rate Smart Cellular with a fantastic 5 stars! Your feedback is highly appreciated.
We are thrilled to hear that you received your phone after 2 weeks and that you are very happy with both the customer service and the perfect condition in which your phone arrived. We strive to provide top-notch customer service and deliver products that exceed expectations, so it's wonderful to know that we succeeded in doing so for you.
Once again, thank you for choosing Smart Cellular. If you ever need any assistance in the future, please don't hesitate to reach out. We are here to help!
,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with our services.
Your feedback regarding our fair pricing and dedicated customer service team is greatly valued. We always strive to provide prompt responses and ensure our customers are satisfied throughout the entire process. It is wonderful to know that we were able to assist you in sorting out the delivery date efficiently.
Once again, thank you for choosing Smart Cellular. We are committed to continuously providing the best service to our valued customers like you. If you have any further questions or require any assistance, please don't hesitate to reach out to us.
Best regards,
Smart Cellular Team
