Thank you so much for taking the time to leave us a great review, it is greatly appreciated!! If you or your family/friends want to purchase from smartcellular.co.uk use discount code BIGSALE15 for an extra £15 off your next order! Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15. Many Thanks! Smart Cellular
“We purchased an iPad and iPhone and smart cellular were the most competitive (we did a lot of shopping around). The iPhone was sent without any issues but the iPad took several weeks to arrive and we received no communication about this. We had to chase several times and eventually received it. Cannot fault the items received however, they are as advertised.”
,Thank you so much for taking the time to share your feedback on Smart Cellular. We truly appreciate customers like you who provide valuable insights to help us improve our services.
We're thrilled to hear that our customer service team was able to assist you promptly and resolve your issue efficiently. Ensuring customer satisfaction is our topmost priority, and we're pleased that we were able to meet your expectations in this regard.
We understand how frustrating it can be when things go wrong, and we want you to know that we're continuously working to improve our systems and processes to minimize such occurrences. Your feedback helps us identify areas that require additional attention, and we thank you for bringing this matter to our attention.
Please remember that we're always here to help you. If you ever need further assistance or have any questions, please don't hesitate to reach out to our support team. We're at your service and ready to ensure all your needs are met.
Thanks again for choosing Smart Cellular and sharing your thoughts. We look forward to serving you better in the future.
Warm regards,
Smart Cellular Customer Support
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!! If you or your family/friends want to purchase from smartcellular.co.uk use discount code BIGSALE15 for an extra £15 off your next order! Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15. Many Thanks! Smart Cellular
“worse experience ever! they are thieves. I sent my phone to sell it after giving me very good price. i paid 7.65 pound for a postage. after that they told me your phone is regraded and valued for 108 pound less, despite the fact my Iphone is in excellent condition. i asked them to send me my phone back. anyway, they asked me for 8.50pound to send it back to me. the royal mail charges is 7.65 pound for the same services and they asked me to pay more that the fee on Royal mail website.
other companies who buy second hand phones are much respectful honest and they pay for the postage by sending you a barcode. maybe they will replace my phone or replace a few part of it.
they are the worst company ever!”
“Do not use this company !!! Wouldn't even give them 1 star 😡😡😡
Terrible customer service,Frankie was rude and clearly not interested in any of my concerns.I requested a refund and was told I needed to email my request.About 2 mins later she told me she would request it...make your mind up.Then she also told me it is not her problem if I have bad planning,asked her several times what she meant by this remark but she didn't explain.When I placed my order,it stated I would have the handset by 31st Aug.Now they are saying upto next Tuesday 5th Sept.This was a birthday present for my son and his birthday is 1st Sept.I would never have purchased it if I wasn't guaranteed to have it in time.”
“phone was exactly the same spec as I ordered. paid the extra for excellent condition but had a scratch on the forward facing screen.
Was delayed by 10 days which if I had know, would may have sourced elsewhere.
One the tracking ID was provided arrived the next day.”
Thank you so much for taking the time to share your feedback on Smart Cellular. We truly appreciate your kind words and your support.
We're thrilled to hear that our efforts to make our customers happy are paying off! It is our utmost priority to provide excellent customer service and high-quality products. Your satisfaction is what drives us to improve continuously.
We're glad to know that you found our staff to be helpful and knowledgeable. We strive to ensure that our team members are well-trained and capable of assisting our customers with any questions or concerns they may have.
If there's ever anything we can do to make your experience even better, please don't hesitate to reach out to us. We're here to help, and your satisfaction is our topmost concern.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Warm regards,
Smart Cellular Customer Support
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!! If you or your family/friends want to purchase from smartcellular.co.uk use discount code BIGSALE15 for an extra £15 off your next order! Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15. Many Thanks! Smart Cellular
“This phoney company lures you with juicy offers to buy your used phone. they quote high prices to attract you. I sent them two iPhones which they valued at £394 online. The phones are neat without scratches or cracks. I posted the phone to them only for them to give me a meagre offer of £210 for the two phones. I rejected the offer and the company insisted I pay between £8.15 - £11.45 before they posted my phones to me. That's a complete ripoff. Now I have to pay them before I can get my phone back. Unacceptable. They're thieves. Just avoid them. Their sales and customer service team do not respect customers and are mean.”
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!! If you or your family/friends want to purchase from smartcellular.co.uk use discount code BIGSALE15 for an extra £15 off your next order! Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15. Many Thanks! Smart Cellular
“Bought a brand new iPhone 14 Pro with promises to deliver within a couple of days. Customer service kept saying end of the week, then mid-following week. Was not prepared to wait. Asked to cancel. Live chat is useless as they ask to email queries to sales via email.
Purchase: 11/08, and still waiting for refund.
Pathetic. If you can't fulfill an order, at least refund as soon as your customer requests it.”
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!! If you or your family/friends want to purchase from smartcellular.co.uk use discount code BIGSALE15 for an extra £15 off your next order! Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15. Many Thanks! Smart Cellular
“They take your money promise 3 day delivery then keep excuses coming when you email them. Has been 2 weeks and still no sign of my £400 or my phone. Its a scam”
Thank you so much for taking the time to share your feedback on your experience with Smart Cellular. We truly appreciate your kind words and are delighted to hear that we have been successful in making you a satisfied customer.
We pride ourselves on offering exceptional service and ensuring our customers' happiness, so it means a great deal to us to know that we are succeeding in our efforts. Your positive feedback encourages us to keep up the good work!
We understand that navigating the realm of cellular devices and plans can sometimes be overwhelming, but we are here to assist you every step of the way. If you ever have any questions or concerns, please don't hesitate to reach out to our friendly customer support team. We'd be more than happy to help you in any way we can.
Once again, we want to express our sincerest gratitude for your support and valuable feedback. We look forward to serving you in the future and making your experience with Smart Cellular even better.
Warm regards,
Smart Cellular Customer Support
“My iPhone was delivered on time in perfect condition Smart Cellular we’re excellent with email updates even when they couldn’t supply the colour requested because it would have delayed the delivery they supplied a colour chosen by me within the time frame promised. Brilliant company to deal with”
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!! If you or your family/friends want to purchase from smartcellular.co.uk use discount code BIGSALE15 for an extra £15 off your next order! Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15. Many Thanks! Smart Cellular
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!! If you or your family/friends want to purchase from smartcellular.co.uk use discount code BIGSALE15 for an extra £15 off your next order! Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15. Many Thanks! Smart Cellular
