“ABSOLUTE JOKE. DO NOT ORDER. SUPPOSED TO BE NEXT DAY DELIVERY AND I HAVE STILL NOT RECEIVED MY PHONE OVER A WEEK LATER. I asked for a refund when I was told it would not be delivered on time but as yet I am still waiting. Do yourself a favour and avoid this company. They clearly advertise phones that they do not have in stock.”
“I purchase an iPhone 14 plus pristine condition and the battery health was 85% and the phone performance is so good. it almost 2 months the phone is working in very good condition. I would recommend to my wife to have the second phone from them.”
“After purchasing a pristine iPhone 13 Pro Max slight scratch on screen yes option to keep or return kept as I need a phone , was promised £15 refund & also received email for generic EarPods for buying the phone phoning smartcellular is useless as nobody answers also numerous emails after about 3 weeks still no refund or generic EarPods very poor customer service all I get is we will sort it still waiting for refund & EarPods would not recommend to anyone as had so much hassle still not resolved thank you”
“The phone is brill, excellent price. However, was told it was on its way and it wasn't, had to contact to by email (nobody to answer a phone)to find out where it was and if there was a problem, to which there was. Sales team replied quite quickly to explain and sorted it out, but still waiting on earpods !!”
Dear KS,Thank you so much for taking the time to provide us with your valuable feedback on Smart Cellular. We greatly appreciate your support and are thrilled to hear that you had such a positive experience with our service.
At Smart Cellular, our top priority is to ensure our customers' satisfaction, and we are delighted to learn that we are meeting your expectations. Delivering exceptional customer service is a core value of ours, and we continuously strive to provide a seamless and enjoyable experience for everyone.
If you have any further questions or need any assistance, please do not hesitate to reach out to us. Our friendly customer support team is always here to help and ensure your needs are met.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future!
Warm regards,
Smart Cellular Customer Support
“Communication was excellent. The item was both cheaper than elsewhere as well as in much better condition than I expect. Delivery was prompt, item very well packaged and envelope has sweets to top it all and a thank you note”
“AVOID!!!!! AVOID!!!!
I purchased an iPhone 11pro unfortunately the battery health was only 80% (which was really disappointing) and I decided to send the phone back. Almost two months gone and I still haven’t received refund. They don’t answer my emails. Be careful when you buy from this company.”
“After a price was agreed for a brand new, sealed, unopened IPhone they then devalued the phone by nearly £50 based on their inspection. My phone was straight from the shop
With unbroken seals.
I rejected the offer and asked them to give me some kind of justification for the new offer to which I have not received a reply. I then requested they return the phone, following all the Instructions given on their email.
I have done this 5 times and i have still not received any confirmation that they have or will be returning my phone. I have asked if the phone is still as I sent it and that it is in perfect condition again as I sent it in a sealed box etc. still no reply.
I would like my phone gone back asap or the money that we agreed
Upon on the valuation.
Communication is appallingly, I have not received one single personal
Reply only continuous auto generated emails asking me
To confirm the sale!
No contact number to call
To discuss and still no phone returned.
Avoid using this company. False valuations, no communication and zero customer service!”
“Really bad and upsetting experience. Sold to Smart Cellular an excellent condition iPhone 12 ProMax. However, after 2 weeks I have still not received any reply from them with regard to the evaluation of the phone nor a timeframe of how long it will take to get paid. I have tried to contact them continuously via phone, email and online chat but so far there has been zero response. I am beginning to think that this company is a SCAM and they have stolen my phone.”
“This is my 3rd device from SmartCellular. Very good service, fast response and delivery. 5 stars from me. I strongly recommend. Thanks.
Bulgarian Man.”
“Absolute jokers, don’t touch this outfit with a barge pole. Placed order over 1 week ago limited response on email and calling is pointless. Still no delivery.
Thank you for calling smart cellular unfortunately no one is available. Requesting a call back - no point. Really surprise rating on trust pilot is above 0. Trade with this crew at your peril.”
