Dear Andy,
Thank you for your incredible 5-star review! We're thrilled to hear that you found our product to be just as advertised and that you had an easy online ordering experience. Fast delivery is something we pride ourselves on, and we're glad to know it met your expectations!
Your satisfaction means a lot to us, and we truly appreciate your kind words. If you need anything else or have any questions in the future, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“Good range of choice. Item was dispatched quickly. Customer service was slow and had to email and use the online chat but a resolution was sorted. Awaiting partial refund.”
Dear Customer,
Thank you for your review and for highlighting the good range of choice and our quick dispatch! We're glad to hear that your item was shipped promptly.
We sincerely apologize for the delay you experienced with our customer service. Your feedback is important to us, and we are constantly working to improve our response times. Please be assured that your partial refund is being processed, and we appreciate your patience during this time.
If there's anything else we can assist you with, don’t hesitate to reach out.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Poor quality product the phone didn’t last more than 4 months wouldn’t refund they do not answer emails I was sent out another phone out of the blue I was sent another phone after 3 weeks of having back my original phone I had to purchase a new phone do not buy from this site absolutely awful stay away”
Dear Paul,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you faced with your phone and the lack of communication regarding your order. It’s upsetting to hear that you had such a frustrating experience, and we understand how disappointing it can be when a product does not perform as expected.
Please know that your feedback is vital for us to improve our services. We are currently reviewing our communication processes to ensure we provide better support to our customers moving forward.
If there's anything we can do to assist you further or address your concerns, please don’t hesitate to reach out. Your satisfaction is important to us, and we hope to improve your impression of Smart Cellular in the future.
Best regards,
The Smart Cellular Team
“Orders two "pristine" phones: an S23U 512GB and a S21 256GB. The S23 arrived promptly but battery condition is barely on the edge of acceptable, and the bezel is missing paint from scrapes that are visible even in a new case. The S21 wasn't even despatched for nearly 2 weeks. No apology. No regular updates. I'm still waiting for it after I had to leave for a foreign trip. Customer service (Frankie) was truly awful: completely unhelpful, unsympathetic, unapologetic, adversarial. Even during an ongoing email exchange, response to emails was never sooner than at least 48 hours (per their "policy") on each message, as a result of which I was not able to get the S21 despatched to a different address. Really poor experience. Won't be shopping here again.”
Dear Yitzchak,
Thank you for your feedback, and we sincerely apologize for the disappointing experience you had with your recent orders. We understand how frustrating it can be when expectations are not met, particularly regarding the condition of the S23U and the delay with the S21.
We take your concerns seriously and are actively working to enhance our product descriptions and customer support processes to ensure they align with our customers' expectations. It's important for us to provide timely updates and responsive service, and we regret that we fell short in this instance.
If you have any further questions or if there’s anything we can do to assist you, please reach out. Your feedback is invaluable to us, and we hope to regain your trust in the future.
Best regards,
The Smart Cellular Team
Dear Corinne,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're really happy with your phone and that it arrived in immaculate condition. Quick delivery is something we strive for, and we're glad to know we hit the mark for you!
Your satisfaction is our priority, and we appreciate your kind words. If you need anything else or have questions in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
“Straightforward transaction and reasonable price.Took quite a while to come,when opened it was on Los Angeles time zone is this why?
Bought a pristine phone a few nicks and scratches which I expect would have been highlighted as not making it pristine if roles were reversed and I was trying to sell the phone to them 🤷♂️not serious enough for me to return.Battery health 86%.”
Dear Reviewer,
Thank you for sharing your thoughts with us! We appreciate your feedback regarding the straightforward transaction and reasonable pricing. We strive to be transparent, and your insights help us improve.
We apologize for the delay in shipping and any confusion regarding the time zone. We understand that these details matter, and we’ll ensure better clarity in the future.
Regarding the condition of the phone, we appreciate your understanding, and we’ll take your comments into consideration as we work to enhance our descriptions. Your satisfaction is important to us, and we're here to help if you have any questions or need assistance.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear Lee,
Thank you so much for your wonderful 5-star review! We're delighted to hear that your item arrived safely and in great condition. Our team takes great care in packaging to ensure a pleasant experience for our customers.
Your satisfaction is our top priority, and we truly appreciate your kind words. If you ever need assistance or have any questions, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your positive 4-star review! We're glad to hear that you experienced good customer service and appreciated our quick replies. It’s great to know that you found our prices reasonable, as we always aim to provide value to our customers.
Your feedback means a lot to us, and we look forward to serving you again in the future. If there's anything else we can do for you, just let us know!
Best regards,
The Smart Cellular Team
Dear Ema,
Thank you for your amazing 5-star review! We're so glad to hear that your phone is working as described and that it arrived quickly. It's fantastic to know that you found it to be in like-new condition!
Your satisfaction means everything to us, and if you ever need anything else or have questions in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
Posted 4 months ago
Dear Ema,
Thank you so much for your fantastic 5-star review! We're delighted to hear that your phone is working perfectly as described and that it was delivered quickly. It's great to know you're happy with your purchase and that everything went smoothly.
We truly appreciate your support and look forward to serving you again in the future. If you have any questions or need further assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“I ordered an iphone 12 from 'Smart Cellular'. The delivery was very prompt and arrived in 2 days. I am over the moon with my purchase and the quality of the product. Thank you so much for an exceptional service. I will definitely be returning.”
Dear Kate,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your iPhone 12 arrived promptly and that you are over the moon with your purchase. Your kind words about our service truly inspire us to keep striving for excellence.
We appreciate your support and can’t wait to welcome you back for your next purchase. If you ever need assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“I'm glad I didn't accept what I saw in previous reviews saying not to use this company. My very reasonably phone arrived on the day they said it would and was as described. Before I bought it I had to speak to customer services about something and though it took a few attampts to get a reply, I persevered and got the answer I was looking for.”
Dear William,
Thank you for your great 4-star review! We're glad to hear that you found our service to be good and our value commendable. We strive to provide the best experience possible, and we appreciate your understanding regarding the delivery time.
Your feedback is invaluable to us, and we hope to serve you even better in the future. If you have any questions or need assistance, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“I am pleased with the apple phone I ordered. the phone arrived in what you would describe as extremely good wrapping, The phone was exactly as described. I am delighted with my purchase. Thanks Barry Stabler”
Dear Barry,
Thank you so much for your 5-star review! We are thrilled to hear that you are pleased with your Apple phone and that it arrived in excellent condition. Your satisfaction is our top priority, and we’re delighted that the product met your expectations.
We appreciate your support and trust in us. If you have any questions or need assistance in the future, feel free to reach out anytime!
Best regards,
The Smart Cellular Team
“Smart Cellular offered the best value and deal I could find on a refurbished iPhone and their service was excellent. The phone I chose initially was not available as soon as advertised, but they offered an alternative in different colour which was and I was happy to accept. The handset arrived quickly and in great condition. No issues to report and even if they are, I have a free 18 month warranty and based on my experience so far, I have no doubt Smart Cellular will provide excellent after-sales support if I need it.”
Dear Ashley,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the best value in your refurbished iPhone and that our service met your expectations. We are committed to ensuring our customers are happy, so we appreciate your understanding about the initial availability and your willingness to explore alternatives.
It's great to know that your handset arrived quickly and in excellent condition. Your confidence in our after-sales support means a lot to us, and we’re here for you if you need anything in the future.
Thank you once again for your kind words and support!
Best regards,
The Smart Cellular Team
Dear Dave,
Thank you so much for your stellar 5-star review! We're delighted to hear that you found our pricing to be great and that your phone arrived in perfect condition. It's always our goal to ensure timely delivery, and we're glad to know we met your expectations.
Your positive feedback truly motivates us, and we look forward to serving you again in the future. If you have any questions or need anything else, just let us know!
Best regards,
The Smart Cellular Team
“Very happy with both iPhones we bought.
Only issue is they came in separate shipments but the advice note said 1 shipment. Caused a brief concern.
Otherwise very happy.”
Dear Ray,
Thank you for your fantastic 4-star review! We're thrilled to hear that you're very happy with both iPhones you purchased. We apologize for any confusion caused by the separate shipments; we understand how that can lead to concerns.
Your feedback is important to us, and we're committed to improving our processes. If you have any further questions or need assistance, we're always here to help!
Best regards,
The Smart Cellular Team
Dear Aldo,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone arrived in pristine condition and that you found our service to be reliable and fast. Your satisfaction is our top priority, and we’re glad to know we delivered on our promise.
We appreciate your kind words and look forward to assisting you with any future needs. If you have any questions or concerns, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Shaun,
Thank you for your fantastic 5-star review! We're thrilled to hear that you love your new phone and found it at a great price. It’s wonderful to know that our fast delivery met your expectations as well.
We appreciate your kind words and your trust in us—your willingness to return is the highest compliment we can receive! If you ever need assistance in the future, please feel free to reach out.
Best regards,
The Smart Cellular Team
“Smart cellular, thank you for finally getting my exchange done!
My iPhone is great, it took a little longer than expected but we got there.
So once again thank you very much”
Dear Wayne,
Thank you for your fantastic 5-star review! We truly appreciate your patience as we worked to complete your exchange, and we're thrilled to hear that you are enjoying your new iPhone. Your satisfaction is our top priority, and it's wonderful to know we could get you where you needed to be.
If you have any further questions or need assistance in the future, don’t hesitate to reach out. Thank you once again for your kind words!
Best regards,
The Smart Cellular Team
Dear Chris,
Thank you for your review! We're glad to hear you found our prices good and that the delivery was quick. We apologize for the inconvenience caused by the delayed refund process, as we strive to improve all aspects of your experience.
Your feedback is essential to us, and we will work on enhancing our refund process in the future. If you have any further concerns or questions, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
