“Phone fine - when it arrived. Atrocious customer service and delays. Used an offer with free earpods. Seems you only get these once you’ve left a review and screenshot it for them. My gut says a total sham company and the warranty will be totally useless - avoid with a barge pole”
“Seem to have reduced the price of quote by £100, then no payment made, no contact, no reply by email, so they've stolen my phone and not paid for it.
avoid avoid avoid - scammers
I've had to get the police involved on this one”
“Hello out there I have the unfortunate experience of this company!!!beware !!!!!!
I bought an iPhone 11pro from these con people £325 I paid them,,, it developed an existing fault I returned it to them for repair, for them to say it’s not damaged by us but by you so you can have it back, useless as it is !!! Oh and I paid for return another £25 SO BUYERS BEWARE !!!
Use someone else”
“Website says if the device is received before 2pm same day payment it’s now 3 days later and no money sent. Sell@smartcellular email address is poor and not helpful”
Hi Fazer,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience shopping with us, and hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends.
Please use discount code BIGSALE15 for an extra £15 off your next order! Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
Nyla
Customer Services
“Sent wrong phones, delivery took so long I thought phone had gone missing, cannot speak to anyone directly and their emails just ask so many questions you give up. Good quality phones sent but customer care is one of the worst I've dealt with!”
“Reduced price by £160 despite having a single scratch to the back of the case and otherwise pristine condition. Quoted prices are too good to be true and cannot be trusted”
“DO NOT USE!
Warning to everyone trying to sell their phone. I “sold” 2 iPhones to smart cellular, originally being quoted £440 and £848 each (£1288). I paid £9.50 for tracked delivery. On receiving the iPhones which were in pristine condition they said they would only give me £830 for both iPhones together, almost half of their original quote. I requested for my phones to be returned to me on 27/09/23 (almost 2 weeks ago) but have heard nothing back. I have called multiple times but no one seems to man their phone line. I’ve also emailed every few days but I have not received any payment or my phones returned. I’m afraid this company will simply steal the devices so I’m discussing with my lawyer to raise this complaint legally.”
“Sent an ~15 month old iPhone 13 Pro to them with a handful of scratches, chose the "good" condition option (the lowest grade they publish) on a valuation of £488.00 (+£15 bonus = £503) and on reciept of the device (which I paid myself to post via Royal Mail) they tried to revalue the device down to just £148.50 (including bonus) with no reasons/justification for such a sharp decrease in the valuation.
Upon asking for the device to be returned, have to pay Royal Mail postage costs again to get it back - not unreasonable, but the claims on their website of "We promise to pay you 100% of the value quoted or you get your phone back FREE of charge!" with no mention of postage costs does come across as misleading.
Wouldn't recommend this company, and the warnings on this and other review sites about them manipulating reviews makes sense.”
“1. Be tempted by their valuation.
2. Send phone at your your expense.
3. Receive an email stating “unfortunately your device has not met the requirements for the condition stated” annd is being Re-graded even though the condition of your phone far exceeds their criteria. Price offered is substantially lower than quoted and much lower than you could have got elsewhere.
4.You phone to discuss but all calls are diverted to an answer phone.
5. Offered to return but at your cost.
6. Is there the level of trust that you will receive the phone back or in the condition as sent.”
“Easy to use website and products delivered quickly and as expected. Minor issue sorted out straight away and customer service team very responsive. Would use again and about to sell a phone to them too as they are offering the best price.”
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
Customer Services
“Really a scam company.
Dear all, please do not buy anything from this website, for safe side do not visit this website .I ordered a phone on 24th August and I did not recieved the phone or get a refund until today. When I contacted them they were always saying I would recive the phone by the end of this week or first of next week . After 2 weeks they emailed me saying the phone had despatched but when I tried to track the item it was showing that the Royal mail had not recieved the item. So I requested the full refund but they kept saying I would recieve the refund in 3-5 working days. At last I contacted the Paypal which I used to pay and registered a dispute.They contacted smart cellular and I finally recieved the refund today. Please please stay away from Smart Cellular .”
“I've had both half decent and poor experiences with Smart Cellular. Last year I sold my iPhone 13 Pro Max. Despite some delays throughout the process my phone was sold and I received payment. This year however, after sending my iPhone 14 Pro Max, and doing the usual back and forth providing proof of ID etc, I was offered over £250 less than the invoice order stated I would receive, because: "...Apple prices are going down at the moment, especially the 14 series". This was despite their website still quoting the price on my invoice order. Of course I rejected this, and to be fair, my phone was returned quickly, but I didn't appreciate my time being wasted. Next year when I sell my iPhone 15 Pro Max, I will not be using them.”
Dear Don,Thank you so much for taking the time to write a review about your experience with Smart Cellular. We truly appreciate your feedback.
We are thrilled to hear that you found our customer service to be prompt and helpful. Providing excellent service and addressing our customers' needs is a top priority for us, so we're delighted to know that we're on the right track.
We understand that navigating the world of cellular plans and devices can sometimes be challenging, but our dedicated team is always here to assist you. If you ever have any questions or need further assistance, please don't hesitate to reach out to us.
Once again, thank you for your kind words. We value your business and look forward to serving you in the future.
Best regards,
Customer Support Team
“Please do not use this company, They will take your money and never send the phone. Emails, online chats and phone calls are unanswered and or ignored. Stick to the big boys like Music Magpie, these companies will never rip you off. How this company can advertise it has won awards, is a joke, and must be fake, so i will be reporting them to the relevant awarding body to hopefully have the awards and nominations revoked. You picked the wrong person to ignore and steal from!!”
“i have just cancelled my order what a bad company service never answer phone
delivery was to be in 10 days they were having laugh all negative reviews get the same reply not form a person i would stay well clear of this company people like PayPal should be letting them use there service i am skocked”
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
Customer Services
“Sent phone to them Wednesday they recieved by Friday paid out on Monday very good customer service went above and beyond to make sure everything went smoothly would definitely recommend them to friends and family”
Good Morning ,
Thank you so much for taking the time to leave us a great review for Smart Cellular.
We are pleased to hear about your positive experience selling your Mobile Phone with Smart Cellular, I hope that you will continue to use our services in the future!
Did you know we also have a refer a discount to your family and friends Please use discount code BIGSALE15 for an extra £15 off your next order ! Remember if you sell with us again use code Kaite20 for an extra cash on your phone up to £20.
More information can be found here https://www.smartcellular.co.uk/
Kind Regards,
Customer Services
“DO NOT order anything from this company. Frankie is the rudest person ever!! and after three months of trying to get the phone I ordered she is saying they will give me a refund and more than a week later I have still not received the money”
“Sent a mobile in following a valuation. Arrived Wednesday 27th September 2023. I have followed the instructions on 2 occasions and despite that someone called Tim has still not sent me the payment nor responded to several emails! At this point I would sincerely warn people to avoid this company! I will update should I get any contact!”
