skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,219 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick & easy ordering of tickets with immediate confirmation email with a break down of payments.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for leaving a review. We are so glad you find our site easy to use. Have a lovely day! MW Skiddle Customer Support Team

Posted 10 months ago

“Easy to use and find out where your favourite artists are playing. Quick booking. My only gripe is that I want to be able to change my email address without deleting my account and I can't.”

Helpful Report

Posted 10 months ago

Hi There, Thank you for leaving a review. We are so pleased to hear you find our site easy to use. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query regarding your email change, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MW Skiddle Customer Support Team

Posted 10 months ago

“Previously used app to order tickets”

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Posted 10 months ago

Hi Sonia, Thank you for leaving a review. Have a great time at the event 🎉 CJ Skiddle Customer Support Team

Posted 10 months ago

“Service was first rate”

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Posted 10 months ago

Hi Aron, Thank you for leaving a review. Have a great time at the event 🎉 CJ Skiddle Customer Support Team

Posted 10 months ago

“There were a couple of glitches where the platform was so busy for the event I was buying for, but that’s to be expected. The process was very simple and self explanatory and once through the waiting room took no time at all !”

Helpful Report

Posted 11 months ago

Hi There, Thank you for leaving a review. I'm glad you found booking through us simple and self-explanatory! Have a lovely day🎉 CJ Skiddle Customer Support Team

Posted 10 months ago

“Very good service”

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Posted 11 months ago

Hi There, Thank you for leaving a review. Have a great time at the event 🎉 CJ Skiddle Customer Support Team

Posted 10 months ago

“Easy to follow but there was no option for disabled/ carer tickets”

Helpful Report

Posted 11 months ago

Hi There, Thank you for taking my call, I have sent you an email to assist with your query. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. We’d love to know how you feel about Skiddle since posting this review. Could I ask that you spare a few minutes to update your review? I look forward to hearing from you, CJ Skiddle Customer Support Team

Posted 10 months ago

“Brought Reggaeland Tickets via an email link but despite it being skiddle it takes you to a browser not the app so you end up having to login on the browser even though you have the app. I didn't go via the app because the app doesn't allow you to join the que before 9am so using the app puts you further down the list”

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Posted 11 months ago

Hi Sarah, Thank you for leaving a review. Pre-Sale links are purely for web browser use I'm afraid but you should be able to see your tickets in the app if you logged in to purchase them online. Have a great time at the event 🎉 CJ Skiddle Customer Support Team

Posted 10 months ago

“Never hand a problem. Gues what. This time. . . Same sh*t. No problems. Never paying to protect a ticket when booking here. Waste of money. Saving 5 stars for a problem that they resolve that maintains my opinion.”

Helpful Report

Posted 11 months ago

Hi Damion, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. CJ Skiddle Customer Support Team

Posted 10 months ago

“Making a purchase was good”

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Posted 11 months ago

Hi Damian, Thank you for leaving a review. I'm glad you found purchasing good. Have a lovely day! JM Skiddle Customer Support Team

Posted 11 months ago

“Site was easy to use but it took several attempts to identify me as not a robot.”

Helpful Report

Posted 11 months ago

Hi Barry, Thank you for leaving a review. I'm glad you found our site easy, sorry about the sie thinking you was a robot! Have a lovely day! JM Skiddle Customer Support Team

Posted 11 months ago

“Happy with the ease of booking/paying for tickets x 7. Not happy with £1.75 per ticket booking fee!”

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Posted 11 months ago

Hi there, Thank you for leaving a review. I'm glad you found it easy to book the tickets! Have a lovely day! JM Skiddle Customer Support Team

Posted 11 months ago

“awkward to access all areas, took 5 attempts before i finally completed order. one point was advised "timed out" start again so obviously had to go through again which almost had me giving up! ended well however and looking forward to a great gig. cheers🤘”

Helpful Report

Posted 11 months ago

Hi John, Thank you for leaving a review. Sorry for the timer, it's there to stop bots and allow real people to enjoy real shows! Have a lovely day! JM Skiddle Customer Support Team

Posted 11 months ago

“Very very easy to order / pay / print out tickets”

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Posted 11 months ago

Hi Julia, Thank you for leaving a review. I'm glad you found it easy to get your tickets. Have a lovely day! JM Skiddle Customer Support Team

Posted 11 months ago

“Was easy enough but the fees for getting the ticket by email/electronically are unnessecary”

Helpful Report

Posted 11 months ago

Hi There Thank you for leaving a review. We are glad to hear you found Skiddle an easy process to purchase your event tickets. In regards to the delivery fee, it covers the overheads incurred by dispatching the order or providing the scanning technology used to produce and validate your ticket quickly and efficiently at the event. As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate. However, we can understand that you'd like to pay as little as you can for your event tickets so we always aim to keep our fees to a minimum. Have a lovely day! IJ Skiddle Customer Support Team

Posted 11 months ago

“Buying tickets for events should be simple and it is simple on here. My only problem is when I screen shot my order number and I get a warning my tickets could be removed for trying to duplicate them.”

Helpful Report

Posted 11 months ago

Hi There, Thank you for leaving a review. We are so glad to hear you found the purchasing process simple when buying your event tickets. In regards to the screenshot warning, please be advised it is just a warning. The barcode must have been present within the screenshot as this is when the warning appears. It is just to try and deter the illegal duplication of tickets and ticket touting. Have a lovely day! IJ Skiddle Customer Support Team

Posted 11 months ago

“Wouldn’t do it on the website. No problem whatsoever on the App so I think that’s the way to go. Once I’d sorted that, was a piece of cake.”

Helpful Report

Posted 11 months ago

Hi Neil, Thank you for leaving a review. We are so glad to hear you found the Skiddle app worked best for you when purchasing your event tickets. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve our website? Have a lovely day! IJ Skiddle Customer Support Team

Posted 11 months ago

“Easy to use”

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Posted 11 months ago

Hi Alyson, Thank you for leaving a review. We are so glad to hear you found Skiddle easy to use when booking your event tickets. Have a lovely day! IJ Skiddle Customer Support Team

Posted 11 months ago

“Very good service would order again.”

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Posted 11 months ago

Hi Raymond, Thank you for leaving a review. We are glad you are happy with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 11 months ago

“Easy to book. Just can't download tickets straight away but all good”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 11 months ago

skiddle is rated 4.4 based on 25,219 reviews