skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,864 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,864 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

Write Your review

Tell us how skiddle made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

skiddle 5 star review on 14th August 2025

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is the first time I have ordered a ticket like this and receive the ticket in a scan format so as you may have deducted I am from the older set and if I can do it any one can I feel I have walked and enbraced the future”

Helpful Report

Posted 7 years ago

“Good online ticketing service but without the facility to pay extra for physical tickets which I prefer. Cheaper than buying a T Shirt ...”

Helpful Report

Posted 7 years ago

“Quick and easy”

Helpful Report

Posted 7 years ago

“Skiddle on my pc is great. On my mobile it can be a little difficult to navigate.”

Helpful Report

Posted 7 years ago

“Easy to use but hate having to pay booking fees”

Helpful Report

Posted 7 years ago

Hi Alan, Thanks for taking the time to leave your review. We understand that booking fees aren’t something that most people enjoy paying for and sometimes it's unclear why a booking fee is charged; to give a quick explanation, these fees cover Skiddle’s services. As the booking agent, we pass the full face-value of the ticket price directly onto to the promoters once the event has taken place. As such, all staffing, customer care and call handling, account management, administration, website and app development, card processing fees, and secure server costs are all covered through this small charge (in a very similar way that a supermarket places a markup on anything you buy). We have also replaced posted tickets on most events with RapidScan eTickets, which lowers the cost to you from around £6 for Special Delivery down to just 50p - plus you get access to your ticket order instantly via email confirmation. This has resulted from a huge technical investment on our end, so the small 50p cost goes some way to cover this. I hope this information helps and thank you again for using Skiddle! Kind regards, Emiley

Posted 7 years ago

“Easy to access but during payment for tickets my computer seemed to freeze so came out of window and started again with success the second time.”

Helpful Report

Posted 7 years ago

Hi Keir Thanks for taking the time to leave your review. It is our endeavor to make all ticket transactions on Skiddle as seamless as possible so I'm very sorry to hear that you initially had difficulties purchasing tickets. I'm glad to hear that you've got the tickets you wanted in the end and have a great time at the event! Kind Regards Corinne

Posted 7 years ago

“I am not very computer literate but did not have any problems with booking my tickets on Skiddle.”

Helpful Report

Posted 7 years ago

Hi Linda, Thank you for taking the time to leave your review and I'm glad to hear that you didn't experience any problems when purchasing your ticket order. We're always striving to improve and to provide a better service for our customers so any constructive feedback you may have regarding your booking is also greatly welcomed. Thanks again for purchasing with Skiddle and I hope you enjoyed the event! Kind regards, Emiley

Posted 7 years ago

“simple and easy to use with everything you need”

Helpful Report

Posted 7 years ago

“easy to use and good service”

Helpful Report

Posted 7 years ago

“Easy transaction”

Helpful Report

Posted 7 years ago

“No problems encountered when booking event”

Helpful Report

Posted 7 years ago

“It was ok getting the ticket the only issue is if u don't have a smart phone always had my ticket through the post and cant print”

Helpful Report

Posted 7 years ago

Hi there Thanks for taking the time to leave your review. Not to worry if you don't have a smartphone, you can always print your tickets by using the PRINT PDF link in your confirmation email or through Skiddle order history page. You might want to check out our FAQ guide below for more guidance: https://skiddle.freshdesk.com/solution/articles/231338-how-do-i-print-my-ticket- I hope this information helps and thanks again for using Skiddle. Kind Regards Corinne

Posted 7 years ago

Hi there, Thank you for taking the time to leave your review. The available ticket delivery method(s) selected for each event are solely determined by the promoters, depending on the scale and type of event that is taking place. For this event, the organisers have selected the 'RapidScan eTicket' option which allows you immediate access to your ticket order via confirmation email. The RapidScan delivery method primarily benefits you as we're also able to reissue your tickets if they're misplaced or compromised, which simply cannot be done with physical posted tickets. Additionally, once you've purchased your ticket order you can contact our Customer Care team by emailing help@skiddle.com and we'll be more than happy to print and post your order out to you for a small admin fee. I hope that this information helps and thank you again for using Skiddle. Kind regards, Emiley.

Posted 7 years ago

“Its easy to get the information that I need and its simple to locate tickets and the numbers required. No complicated forms to fill...just click and go!”

Helpful Report

Posted 7 years ago

“it was easy to use and easy to follow and worked in a logical order would use again”

Helpful Report

Posted 7 years ago

“Nice and easy and quick.”

Helpful Report

Posted 7 years ago

“Easy to use. Would defly recommend to anyone else who wants to book tickets.”

Helpful Report

Posted 7 years ago

“Pretty straightforward to use”

Helpful Report

Posted 7 years ago

“I bought tickets for a festival. Not sure what a booking fee is or what I get for paying it...”

Helpful Report

Posted 7 years ago

Looking good Richard. Thanks for taking the time to leave a review. We charge a booking fee simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's also always displayed before you add any tickets to your basket. The booking fee is the margin that we apply in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, profit and a few tea bags for our staff brews! As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate. However, we can understand that you'd like to pay as little as you can for your event tickets so we always aim to keep our fees to a minimum. Hope this clears things up for you. Kind regards, James

Posted 7 years ago

“Easy to use and fairly quick in reply.”

Helpful Report

Posted 7 years ago

“I thought the service was good from skiddle was qiuick and fast. Thanks.”

Helpful Report

Posted 7 years ago

skiddle is rated 4.4 based on 25,864 reviews