skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,152 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying tickets was ok but why do I need to set up and account and why do I need an app. Send me the tickets and I'll print them out or let me put them in my apple wallet. Really poor, just another way to get my details that you 100% dont need.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback regarding the ticket purchasing process. You don't need to download the app or set up an account with us. We just suggest this to speed up any processes. Tickets are accessible to put in your Apple wallet or to be printed via the PDF, which you can download via your confirmation email. If you have any further suggestions or concerns, please feel free to reach out. We're here to help! Take care, JM Skiddle Customer Support Team

Posted 5 months ago

“Went straight onto the link for pre-sale for a Cloonee ticket at Binks yard, and none of the options were available aside from ‘release 3’. Presumed it was a very popular event and they had already sold, so purchased it. Refreshed the page after I’d paid and it said Release 1 / Release 2 tickets were available to buy. Very very disappointed.”

Helpful Report

Posted 5 months ago

Hi Marcus, Thank you for taking the time to share your experience with us. I’m really sorry to hear about the confusion with the ticket releases and the disappointment you felt after purchasing. It can be incredibly frustrating to see options appear after you’ve made a choice. Your feedback is important, and we truly understand how this impacts your experience. Unfortunately, the availability of tickets is managed by the event organisers, and we rely on their settings for each sale. We appreciate your feedback, and it will certainly be passed on to help improve our service. If there's anything else you'd like to discuss or any suggestions you have, please don’t hesitate to reach out. Wishing you a better experience in the future! JM Skiddle Customer Support Team

Posted 5 months ago

“When I logged on there was no VIP option, just standard tickets. This wrongly gave the impression that there was no VIP, so standard tickets were bought. 30 minutes later, they turned up on the landing page. Very first world problem, I know, but irritating that we can’t get a refund for tickets, and having to buy VIP on top.”

Helpful Report

Posted 5 months ago

Hi Callum, Thank you for sharing your feedback with us. I’m really sorry to hear about the confusion with the VIP option not being visible when you first logged in. We understand how frustrating that must have been, especially when it leads to unplanned purchases. Your concerns about the refund process are noted, and we will definitely take your insights on board as we strive to improve our platform. These ticket selections have been put on by the event organisers and unfortunately we cannot control them. If you have any additional feedback or suggestions, please don't hesitate to reach out. Wishing you a great day! JM Skiddle Customer Support Team

Posted 5 months ago

“Stated a general queue would open at 3:45 opened far earlier. Was told the general queue would be randomised but those with earlier queue times from society releases were allowed onto the booking page without having to queue. Thousand of people skipped the queue.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your thoughts with us. I’m really sorry to hear about your experience with the queue times and the frustration of noticing that earlier queue users were allowed on without having to wait. We understand how disappointing it is when things don’t go as expected, especially when it feels unfair. Your feedback is valuable, and we will certainly look into this to ensure a better experience for all in the future. Please don’t hesitate to reach out with any more feedback or concerns you might have. Wishing you a great day! JM Skiddle Customer Support Team

Posted 5 months ago

“Long waits and too many people able to use sport codes who are not part of sports societies!”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to leave a review. I’m really sorry to hear about the long waits and the issue with the sport codes. We understand how frustrating this can be when there are too many people trying to access the same resources. Your feedback is really important to us, and we are constantly looking for ways to improve the experience for all users. If you have any more details to share or further suggestions, feel free to reach out to us directly. Wishing you a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“I didn’t receive my ticket”

Helpful Report

Posted 5 months ago

Hi Navnet, Thank you for leaving a review. Please get in contact so we can get these tickets to you. Have a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“Completely useless system.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for leaving a review. I apologise for your experience, so we can better out systems please expand on this for us. Please drop us an email so we can move forward with this. Have a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“All other booking platforms hold your ticket choice for a couple of minutes once you have clicked the buy button and added them to the basket. Having queued from the second the booking line opened, I selected the first avaliabke tickets (Third release) and clicked to buy them, I received a message saying they were no longer avalaible, I then added the fourth release and the same thing happened, and the same for the fith release. In the end I had to buy the sixth release, I found the process to be stressful and unfair.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review. I'm sorry to hear about the frustration you experienced with our ticketing process. We know how important securing tickets can be and understand the stress it can cause when things don’t go as planned. Your feedback is valuable, and we'll take it into account as we work on improving our system. If you have any further insights you'd like to share, please feel free to get in touch with us directly. Wishing you a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“The ticket price went from the cheapest to most expensive within 10 minutes. The 2nd 3rd 4th and 5th release had currently not available - not sold out! I feel very annoyed that charged higher price when the other tickets were not even in the system. Should be reported somewhere as a scam”

Helpful Report

Posted 5 months ago

Hi Vicky, Thank you for leaving a review. The pricing and ticket types are decided by the event organisers as we are a self-service website. THe different releases is a common thing event organisers will tend to do upon ticket releases. Have a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“Need a refund. No refund option is ridiculous.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 4 months ago

“The button to accept the safety rules for the event wasn't showing even after reloading. I had to download the app on a different phone”

Helpful Report

Posted 5 months ago

Hi Sarah, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 4 months ago

“Cherry Fuzz Club very lacklustre since they lost their lead guitar player.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 5 months ago

“What a load of rubbish don’t waste your money”

Helpful Report

Posted 5 months ago

Hi Lorraine, Please contact custcare@skiddle.com who will be able to advise/help you further. Thanks, LEB Skiddle Customer Support

Posted 5 months ago

“Ticket didn’t show up.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 5 months ago

“One of the most convoluted booking systems I have ever used.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Please email custcare@skiddle.com so we can advise further. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 5 months ago

“Ticket don’t arrive and payment not out through on card promptly. So I booked again thinking that not taken properly. Received tickets but now find original booking in junk. Cannot cancel as option not available if £2 insurance not taken.”

Helpful Report

Posted 5 months ago

Hi, Please contact custcare@skiddle.com so we can see if there is anything we can do. Thanks, LEB Skiddle Customer Support

Posted 5 months ago

“was awful really”

Helpful Report

Posted 5 months ago

“Tickets on sale at 09:00 were sold out before 09:00. What is it with ticket sellers. W”

Helpful Report

Posted 5 months ago

Hi, Sorry to hear you didn't get your tickets. Keep an eye out for a waiting list to see if you can grab some. Thanks, LEB Skiddle Customer Support

Posted 5 months ago

“Tickets supplied with barcode in June , very long-winded process , simply e mail to purchaser”

Helpful Report

Posted 5 months ago

Hi, When tickets are available to download is decided by the event organisers and not Skiddle. Sorry we can't help any further. Thanks, LEB Skiddle Customer Support

Posted 5 months ago

“Charged the wrong price for tickets as was on pre registered. Got charged more”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. LEB Skiddle Customer Support Team

Posted 5 months ago

skiddle is rated 4.4 based on 25,152 reviews