skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,155 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I signed up for early bird tickets and never got a link to buy them. Terrible service”

Helpful Report

Posted 5 months ago

Hi, Remind Me gives your customers the opportunity to receive a reminder via email and/or text message at 8pm the evening before and/or 1 hour before your tickets go on sale - making it virtually impossible for customers to miss out on your event on sale! Sorry to hear you never got this! Keep an eye out for a waiting list so you can try and grab more tickets. Thanks, LEB Skiddle Customer Support

Posted 5 months ago

“The whole process was stressful, time consuming and not user friendly”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Please email custcare@skiddle.com so we can advise further. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 5 months ago

“Something wrong with app at the time of purchase tickets Now can't buy Event full Useless”

Helpful Report

Posted 5 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AH Skiddle Customer Support Team

Posted 5 months ago

“I only wanted to buy some tickets for a gig not give you all my personal data. I realise you're grabbing my data and despite rejecting the mailing list of offers, no doubt I'll be overloaded with junk.”

Helpful Report

Posted 5 months ago

Hey Stephen, Thanks for your feedback, We mainly ask for your address so we can verify the card details used to place the order, dispatch physical ticket stock (for the events that do have this) and deter fraudulent orders. From time to time, we may use the address provided to recommend nearby events, regional newsletters (delivered via email) and to personalise your Skiddle content based on your location so you do not receive irrelevant content. To update your postcode to receive info relevant to your area, please click here. As we mostly sell over 18s products, we do need to verify age. We do also use the info internally for demographics. As for your mobile number, we will only use this to send you SMS confirmations and get in touch with you if there are any updates to your order or event. Don’t worry though, your details are protected by our Privacy Policy so we won't sell your details to any third parties. I hope this helps explain, AH Skiddle Customer Support

Posted 5 months ago

“....it's no point putting up on your site that 'tickets are selling fast' if you can't actually access your page to buy any, and then two tickets requested and i'm told 'not available'.... but you're still selling them....apparently....🤷‍♀️....sorry...i don't get it....”

Helpful Report

Posted 5 months ago

Hi, When tickets become available, they are decided by the event organisers and not Skiddle. Please contact custcare@skiddle.com so we can look into this further. Thanks, LEB Skiddle Customer Support

Posted 5 months ago

“I'll never forget the day my trust was shattered. I had entrusted this platform with my life savings, believing their promises of security and growth. But when I needed my money most, they locked me out, leaving me feeling utterly helpless and betrayed. The emotional toll was crippling – anxiety, stress, and sleepless nights consumed me. But I refused to give up. Thankfully, a beacon of hope emerged in the form. chelsy Desmarais and her expert team guided me through the darkest of times, and with their help, I was finally able to recover $175,000. I'm still healing from the ordeal, but I'm grateful for a second chance. My hope is that others can learn from my experience and avoid similar heartache. Feel comfortable to contact (chelsydesmarais7(AT)gmail.com) or via Whats-App ; +1 (443) 2 0 7 2 4 2 5.”

Helpful Report

Posted 5 months ago

“Unable to purchase tickets and is now full. So have missed out.”

Helpful Report

Posted 5 months ago

Hi, Please email custcare@skiddle.com to see how we can help. Thanks, LEB Skiddle Customer Support

Posted 5 months ago

“Accessing the ticket was needlessly complicated. The rest was fine.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 5 months ago

“I was unable to purchase tickets via this computer and I had to buy thenm via my phone”

Helpful Report

Posted 5 months ago

Hi, I'm not sure why your computer wouldn't allow you to book! Sorry to hear this! Thanks, LEB

Posted 5 months ago

“I put tickets in basket said I had 7 .ins to pay and within 30 seconds they were gone!! I was on exactly the same time as tickets released selected first release and then tickets gone and ended up on 3rd release?? This is third time this has happened every time in logged on and in basket and they are gone and end up paying more!!”

Helpful Report

Posted 5 months ago

Hi, You’re not given any time limit to select which tickets you want, but once you hit the checkout you’ll have 8 minutes to complete your information and card details. Thanks, LEB

Posted 5 months ago

“This is a scam. Don't trust this site or the people behind it. You can deposit money but not withdraw it. I tried getting my money back for over a week and my withdrawals are always denied. Do your research and hold onto your money. I'm inclined to believe that many of the reviews online are fake. The "financial manager" assigned to me was friendly and polite in the beginning and became rude, aggressive and used verbally abusive language in an attempt to intimidate me when I didn't comply with his directives. Don't trust these people. Get help from Madam Roberts ( roberts lee. 618. @. g'mail''com) WhatsApp (+1 (856) 549‑7469‬‬..) if you need to withdraw your money from them.”

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Posted 5 months ago

“Collect far too much unnecessary data. Charging an additional 50p for a ticket you print yourself is embarrassing”

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Posted 5 months ago

Hi, Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. This is the second fee applied by Skiddle and covers the delivery of your order, either using the Royal Mail network or via our alternative options such as eTickets or RapidScan tickets. There is only ever one delivery charge applied per order. This typically ranges from 50p to £1.50. Thanks, LEB

Posted 5 months ago

“Can never change my password. Link never works”

Helpful Report

Posted 5 months ago

Hi There, Thank you for your feedback, I'm sorry to hear that your reset password link is not sending to your email address. This is because of some email domains having high security and not accepting our reset password email. This can be easily resolved by following the below steps: Please add noreply@skiddle.com as an email contact Head to this website link - Change the level of protection in the Junk Email Filter Set your Junk email settings to 'No Automatic Filtering' by following the link Go back to skiddle.com, press reset password and enter your email address Then if you like, you can change your Junk email settings back to what they previously were. This will ensure your reset password link sends through. Please check your inbox and your junk/spam. I hope this helps! Thanks, CJ Skiddle Customer Support Team

Posted 5 months ago

“Never known a site which can’t be used via mobile phone took me 52 minute for it work in the end on a laptop silly really people work ! Missed the early bird sale launch when Kompd dropping the secret code via email”

Helpful Report

Posted 6 months ago

Hi Annemarie, Thank you for your feedback. If you are still experiencing errors within the app, please forward any screenshots of error messages and a description of the error to custcare@skiddle.com and we can look into this for you. Thanks CJ Skiddle Customer Support Team

Posted 5 months ago

“I had a dreadful experience with an unscrupulous investment platform. After investing a significant amount of money and seeing profits accumulate, I attempted to withdraw my funds. To my dismay, the company demanded an additional payment before granting access to my earnings. Their inability to safeguard their clients’ investments and their poor customer service left me frustrated. Thankfully, Mrs. Bruce Nora stepped in at the perfect time and successfully helped me recover my lost funds. If you've been a victim of a scam or fraud, you might consider reaching out to her for assistance. Email: bruce nora 254 @ gmail . com WhatsApp: +1 (318) 319 4620”

Helpful Report

Posted 6 months ago

“Can't get in touch with them App crashes and won't accept details. Tried on website, same problem. Complete joke. Scammed out of money.”

Helpful Report

Posted 6 months ago

Hi, For any queries please email custcare@skiddle.com. Thanks, LEB

Posted 5 months ago

“Site was security checking for two days! Unreasonable surcharges too”

Helpful Report

Posted 6 months ago

Hi Karl, Thank you for taking the time to leave a review. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. I am unsure what you a referencing to in terms of the site security so I have sent you an email to the emil address you have on your order for further clarification. Thanks, LB Skiddle Customer Support

Posted 6 months ago

“Absolutely horrendous”

Helpful Report

Posted 6 months ago

Hey Ginevra, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, LB Skiddle Customer Support Team

Posted 6 months ago

“Skiddle sold tickets for wrong venue!”

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Posted 6 months ago

Hi Nadejda, I have sent you an email regarding this. We are working on this currently. Thanks, LB Skiddle Customer Support

Posted 6 months ago

“The page kept freezing or not re connecting so I ended up with several pending transactions not knowing what was going on”

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Posted 6 months ago

skiddle is rated 4.4 based on 25,155 reviews