skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,162 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING! The event I paid for was cancelled and they won’t give me a refund. See my last email below - I am disappointed that you are unable to give me the refund. You can see form the email from Wannasee that my refund should have been processed as detailed below - "We can confirm your original refund request has been received and will now be processed within 28 days of the deadline of the 16th of September." Your email yesterday, as below, states you are able to refund without their permission if the event is cancelled or postponed - "Therefore all refunds are processed at the discretion of the promoter/event organiser, Skiddle has no authority to process these without their permission unless the event is cancelled or postponed." I intend to proceed with a court claim as I am unable to get a reply from Wannasee and needed to allow you the chance to refund the money. Are you able to converse with them on this matter?”

Helpful Report

Posted 4 months ago

Hello Amy, Thank you for oyur feedback. Skiddle are able to action refunds if an event is cancelled or postponed, however this is dependent on Skiddle having the funds available. For Wannasee, the event organisers have not returned funds to Skiddle. "10.10 In the case where a refund is due and Skiddle do not hold the ticket funds, the responsibility and liability for issuing refunds lies with the event promoter." We have to advise continuing to contact the event organisers directly to process this refund. Apologies we are unable to assist further. Kind regards, IJ Skiddle Customer Support Team

Posted 4 months ago

“Older generation here. Not user friendly at all! Complicated and cobfusing. Drag files or browse? What does all that mean?”

Helpful Report

Posted 4 months ago

Hi John, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 4 months ago

“I've just bought a ticket. And had to pay extra TO BUY A TICKET!!!! Surely a ticket price includes a ticket???????? This is crazy. An e-ticket at that.”

Helpful Report

Posted 4 months ago

Hello There, Thank you for your feedback. Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. The delivery fee for the Rapidscan e-ticket is only ever added once per order, it covers the overheads incurred by dispatching the order or providing the scanning technology used to produce and validate your ticket quickly and efficiently at the event. Kind regards, IJ Skiddle Customer Support Team

Posted 4 months ago

“I bought 2 tickets in December for my husband who is a huge fan, it wouldnt let me download tickets until March, now i cannot find the link, How do i get them. PLEASE HELP.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 4 months ago

“So so so hard to log on. -,won't even let bevvy”

Helpful Report

Posted 4 months ago

“Tried to book tickets- no email received, no customer service or anyone to speak too. Our personal details entered but no confirmation email received - screen shot taken of order reference. Would be really good if we could talk to someone. The 0333 number isn’t valid either.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. Our phone line beginning in 0333 does work, but we are only open during office hours. IJ Skiddle Customer Support Team

Posted 4 months ago

“Getting tickets was easy unfortunately since using Skiddle yesterday I have had four scam phone calls .Coincidence?? I doubt it”

Helpful Report

Posted 4 months ago

Hello There, Please be aware Skiddle is a secure site, there is no way your personal data has been shared. Any data transferred through Skiddle will be completely safe from prying eyes due to our secure server technology. We use 256-bit SSL 3 certificates (the highest available) with Extended Validation (EV) to ensure your ticket purchase and personal data is sent securely to our server. This level of security (which is the same as your online banking) ensures that nobody can intercept your valuable information. We also audit our network regularly to ensure all our systems use the latest software. Our EV certificate shows the authenticity of our website - most modern browsers will show a green 'security bar’ across the top of the page for your peace of mind. This will be due to an unlucky coincidence. Kind regards, IJ Skiddle Customer Support Team

Posted 4 months ago

“Every time I went to pay with bank card the system would kick me out of the page I was on. I was using my mobile phone I had to go on my laptop to successfully buy my tickets”

Helpful Report

Posted 4 months ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 4 months ago

“I got kicked out for questioning the dj which I find disgusting”

Helpful Report

Posted 4 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 4 months ago

“Made me take my bag of when I was there resulting in it being stolen”

Helpful Report

Posted 4 months ago

Hi Lucas, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 4 months ago

“No reply to problems getting access to the app”

Helpful Report

Posted 4 months ago

Hi Janet, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 4 months ago

“Selling tickets seems incidental to harvesting your data. Why did I need to supply my phone number, my email address, and my gender (wtf?) to buy a ticket? Also tries to shove you onto their app (doubtless to gather more data) and make the non-app option inconvenient (e.g. only releasing pdf tickets for download the evening before the event). Really unfortunate that events I want to attend are using this scam vendor, but hey ho.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for your feedback. We have brought in this feature to help event organisers collect guest information if they need to get in touch with you. Event organisers may still use this for a multitude of reasons, for example: to contact the person attending the event who may not be the named account holder the ticket is purchased under. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Please check when your ticket(s) can be downloaded. This can be up to 1 day before the event. To check this, visit the 'tickets' tab on the app and click on your event. You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. MK Skiddle Customer Support

Posted 4 months ago

“Cancelled my ticket with no explanation! Event is now sold out, out of order.”

Helpful Report

Posted 4 months ago

Hi Ash, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 4 months ago

“Paid so I could refund if needed. Wouldn't let me get refund.”

Helpful Report

Posted 4 months ago

Hi Sean, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 4 months ago

“where is my ticket”

Helpful Report

Posted 4 months ago

Hi Maggie, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 4 months ago

“Scan pricing! Was £30 when I started and when I had finished it had gone up to £51 Dynamic scamming!!!”

Helpful Report

Posted 4 months ago

Hi Jason, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, and profit. Delivery/processing fee: This is the second fee applied by Skiddle and covers the delivery of your order, either using the Royal Mail network or via our alternative options such as eTickets or RapidScan tickets. There is only ever one delivery charge applied per order. This typically ranges from 50p to £1.50. The delivery/processing fee is displayed at all times of the checkout. As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate. However, we can understand that you'd like to pay as little as you can for your event tickets so we always aim to keep our fees to a minimum. Have a lovely day! MK Skiddle Customer Support

Posted 4 months ago

“Wasn’t even an event, just 1 person there. Went to the priv party upstairs and got on the decks there instead”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 months ago

“rotten, I cannoit fathom how to get ticket on my phone , had to take photo of the download and my reciept. it better be enough to get in the door. just post paper tickets, computers are a poison.”

Helpful Report

Posted 4 months ago

Hi Ewan, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 4 months ago

“The website won’t let you log in so it forces you to download their app which is infuriating in itself but even more annoying when you realise that the app you’ve been forced to use is also rubbish. Companies should just use Eventbrite.”

Helpful Report

Posted 4 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Chaotic, very difficult to use and was put in a waiting room that never moved on. Just by chance I got a ticket on the second release”

Helpful Report

Posted 5 months ago

Hi Isobel, Thank you for taking the time to share your experience with us. I’m really sorry to hear about the chaotic process you encountered while trying to secure your tickets. It sounds incredibly frustrating to be stuck in a waiting room without any progress. Your feedback is valuable, and we understand how important a smooth experience is during ticket sales. We'll ensure your comments are shared with the team to help us improve the system for future events. If there’s anything else you’d like to discuss or suggest, please feel free to reach out. Best wishes, JM Skiddle Customer Support Team

Posted 5 months ago

skiddle is rated 4.4 based on 25,162 reviews