skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,398 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,398 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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Mohammed Fazli

Janine Clark

Christine Bowman

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“i got my tickets online for the sammy virji and now the app isn’t loading and goes straight off after i tap on it, so i can’t get my tickets”

Helpful Report

Posted 1 year ago

Hey Amelia, Thank you for taking the time to leave your feedback. This is something we are aware of and should be fixed soon. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“won’t let me open the app to access my tickets”

Helpful Report

Posted 1 year ago

Hey Eve, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“Couldn’t re-fund tickets”

Helpful Report

Posted 1 year ago

Hi Max, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“Can't even open the app just glitches and closes”

Helpful Report

Posted 1 year ago

Hey Cedric, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“No opportunity to print off ticket without your ap.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“Tickets not available for download not after a couple days later. Ridiculous. Payment went straight away. Unless you download and install their stupid and useless app. Still haven't got the tickets”

Helpful Report

Posted 1 year ago

Hi Paulius, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“They hide extra charges until you have paid and notice that they have added extras and taken more money than the initial total, overcharged by £20 plus. Very appaulled.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 1 year ago

“I was so looking forward to her performance at butlins omg absolutely terrible nothing like whitney voice...seriously don't go and see you will leave she doesn't even dress glam like whitney scrappy pair of jeans was missing words from the songs should not be a whitney act”

Helpful Report

Posted 1 year ago

Hi Debs, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 year ago

“Monster Trucks Mayhem Worcester Racecourse today And what Mayhem it was indeed. A disgrace from start to finish. No organisation whatsoever!! A health and safety disaster. No parking no seating no monster trucks food extortionate price even the carousel was a rip off Our autistic grandson has been looking forward to this since we booked in February. We also bought tickets this week for friends to join us so 8 gutted people. Refund required for two family tickets by return on the grounds of trades description!! We await your reply Sally Evans”

Helpful Report

Posted 1 year ago

Hi Sally, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. MK Skiddle Customer Support Team

Posted 1 year ago

“Purchased Tickets and haven't had any communication or can find the tickets anywhere. The app won't let me log in and see these tickets either. Feels like I have been scammed”

Helpful Report

Posted 1 year ago

Hi Lily, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“Tickets had already been scanned when I arrived at event. Not very happy!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“What I booked was not on the app.”

Helpful Report

Posted 1 year ago

Hi Malcolm, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“If there was a choice for no stars I would choose that!! Dreadful staff, rude and incompetent, so called health and safety ‘expert’ had no clue, acts were rubbish, well the 2 we stayed for! Absolute rubbish. No communication from the organisers prior to the event and never answered any queries sent”

Helpful Report

Posted 1 year ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. I have searched your email address on our customer support platform and cannot find any communication from yourself with us. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 1 year ago

“Be careful buying tickets. I bought two tickets to see G4 and the concert was cancelled. Skiddle are telling me to be patient and fobbing me off. 2 months later I have still not received my £72 back nor heard from Skiddle”

Helpful Report

Posted 1 year ago

Hello Susan, Thank you for your feedback. Since posting this review we have been in contact with yourself and have advised the necessary steps you need to follow in order to gain your refund. Kind regards, IJ Skiddle Customer Support Team

Posted 1 year ago

“I have been waiting for a refund as promised for an entire year. There are never any updates or feedback, you get the same old automated response of it is with the legal team. I doubt this is the case, I think they believe that customers will just forget about it. I've a good mind to sue the company for the refund and loss of interest for the year”

Helpful Report

Posted 1 year ago

Hi MIchael, Thank you for leaving a review. I understand the frustration, please get in contact and we will take another look into this with you. JM Skiddle Customer Support Team

Posted 1 year ago

“Awful experience My tickets have been paid for can not be printed just kept in the Skiddle app Log in very difficult & tickets have disappointed”

Helpful Report

Posted 1 year ago

Hi Angela, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. IJ Skiddle Customer Support Team

Posted 1 year ago

“Just send me a pdf. It's easier”

Helpful Report

Posted 1 year ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY IJ Skiddle Customer Support Team

Posted 1 year ago

“I think people should have the right to refund if not wanting to attend the events I have paid and changed my mind. I haven’t used the tickets nor planning too yet companies like you lot still think it’s acceptable to take my money. I understand I bought it willing to go but people change there mind for all different reasons and I’ll be dammed showing proof on what’s going on in my life just to get a refund. You should look after your customers better instead of trying to rob us. All of you companies are the same and it’s weird. I wouldn’t take money off people then if there asking for a refund not give it to them just sell your tickets to someone else lol bunch of jokers”

Helpful Report

Posted 1 year ago

Hello Bradley, Thank you for your feedback. As agreed upon at Terms and Conditions all tickets are non-refundable unless the event is cancelled or postponed. Please be aware Skiddle is a self service ticketing platform, as such due to the funds not being ours, but the event organisers, we cannot make refund decisions. If you are unable to attend an event we advise you are able to pass your tickets on privately, alternatively, to contact the event organiser directly in order to request a refund. Event organisers are able to make refund decisions as it is their funds. I hope this clarifies Skiddle's position. IJ Skiddle Customer Support Team

Posted 1 year ago

“I tryed buy food for my children, but was impossible, bad services online ..🥹😔😔”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 1 year ago

“Was scammed out of my money”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Please email us at custcare@Skiddle.com and we will look into this further for you. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 1 year ago

skiddle is rated 4.4 based on 25,398 reviews