skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 30,093 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 30,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Matt Phelan

Craig William Kneller

280

Anonymous

Anonymous // 01/01/2019

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English

“Worked ok ,couple of attempts to navigate the site .”

Helpful Report

Posted 6 months ago

Hey Julie, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 6 months ago

“Received an email to inform me that more tickets had become available and a link. Easy process to buy further tickets and my app updated quickly.”

Helpful Report

Posted 6 months ago

Hi Nick, Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Easy to navigate”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. Happy to hear you find Skiddle easy to navigate. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Great site, easy to use.”

Helpful Report

Posted 6 months ago

Hi Ian, Thank you for leaving a review. Happy to hear you enjoy using Skiddle. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Too many perso.nal question for a simple ticket too many information that we must pit 2 or 3 times same info. Impossible to habe easyly the ticket”

Helpful Report

Posted 6 months ago

Hi Benoit, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 6 months ago

“Ordered tickets on 23rd October for 1st November event at Tewkesbury Abbey. Can't download tickets until 31st October, and now have email to say that seating has been changed, but I can't see any information to show how this might affect me. Useless - will try to avoid using Skiddle again.”

Helpful Report

Posted 6 months ago

Hi Donald, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 6 months ago

“Very easy to navigate.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Very expensive and clunky for what it is. If you are charing these high booking fees, then it should be easy to use and not force registration and more data mining on you.”

Helpful Report

Posted 6 months ago

Hi Iain, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. HW Skiddle Customer Support Team

Posted 6 months ago

“Facile à manipuler”

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Posted 6 months ago

Hi Gustave, Thank you for leaving a review. Happy to hear you enjoy using Skiddle. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Ticket hasn’t came through no answer on phone sat on called number one for a hour”

Helpful Report

Posted 6 months ago

Hi Aaron, Thank you for your review. After receiving your feedback, I’m glad we were able to help resolve this query for you. We’d love to know how you feel about Skiddle since posting this review. Could I ask that you spare a few minutes to update your review? HW Skiddle Customer Support Team

Posted 6 months ago

“Easy to understand and book .”

Helpful Report

Posted 6 months ago

Hi Laraine, Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“First class and easy”

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Posted 6 months ago

Hi Jeffrey, Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a great time at the event 🎉 HW Skiddle Customer Support Team

Posted 6 months ago

“Easy process to buy my tickets”

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Posted 6 months ago

Hi Ros, Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a great time at the event 🎉 HW Skiddle Customer Support Team

Posted 6 months ago

“Dead easy to use.”

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Posted 6 months ago

Hi Andrew, Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Got my tickets fast & on the same day to my phone by email so over all very good response time well recommended”

Helpful Report

Posted 6 months ago

Hi Alexander, Thank you for leaving a review. Happy to hear you enjoy using Skiddle. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Very Very good”

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Posted 6 months ago

Hi Gary, Thank you for leaving a review. Happy to hear you enjoy using Skiddle. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Really appreciated the reminders to book,when the tickets became available. Very easy to use.”

Helpful Report

Posted 6 months ago

Hi Pauline, Thank you for leaving a review. Happy to hear you enjoy using Skiddle as a booking platform. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Booking was easy”

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Posted 6 months ago

Hi William, Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Very easy to use with plenty of information”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. Happy to hear you enjoy using Skiddle. Have a great time at the event 🎉 HW Skiddle Customer Support Team

Posted 6 months ago

“Struggled to get discount applied, otherwise all ok.”

Helpful Report

Posted 6 months ago

Hi Paul, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 6 months ago

skiddle is rated 4.4 based on 30,093 reviews