skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 29,569 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 29,569 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Craig William Kneller

279

Anonymous

Anonymous // 01/01/2019

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English

“seems to have been some improvements, much quicker to book tickets and now in my apple wallet”

Helpful Report

Posted 2 months ago

Hi there Thanks for taking the time to leave a review. Feedback helps shape Skiddle in things that really work great, and changes you’d like to see. I'm glad that any changes made have made your experience booking tickets quicker. Have a great time at the event 🎉 SA Skiddle Customer Support Team

Posted 2 months ago

“V easy booking procedure”

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Posted 2 months ago

Hi Di Thank you for leaving a review. I'm pleased to hear you found our booking procedure very easy to use. Have a great time at the event 🎉 SA Skiddle Customer Support Team

Posted 2 months ago

“Spot on got tickets & email straight away. Excellent”

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Posted 2 months ago

Hi Samantha, Thank you for leaving a review. I'm glad to hear you were able to get tickets to an event and received the email confirmation straight away. Have a great time at the event 🎉 SA Skiddle Customer Support Team

Posted 2 months ago

“Very easy to use”

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Posted 2 months ago

Hi Margaret, Thank you for leaving a review. I'm glad to hear you found using Skiddle easy to use. Have a lovely day! SA Skiddle Customer Support Team

Posted 2 months ago

“I always order from skiddle and I have mostly been happy with their service. However this time I tried to book two tickets for the noughty90sfest in Brighton, it says on the festivals website that they offer a complimentary carers ticket. The email on their site i have contacted and had no response, so I emailed skiddle and only got one reply confirming that is the correct email address. I gave up waiting and I have now paid full price for the carers ticket, I know this isn't skiddles fault, however I am getting pretty much the same response from both parties.”

Helpful Report

Posted 2 months ago

Hi Maria, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first, so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you and explain our PA/Carers ticket process in more detail. I look forward to hearing from you, SA Skiddle Customer Support Team

Posted 2 months ago

“Easy and smooth”

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Posted 2 months ago

Hi Nicky, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 2 months ago

“Great customer service”

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Posted 2 months ago

Hi Theophilus, Thank you for leaving a review. I'm delighted to hear that you have had a great customer experience with the service we offer. Have a lovely day! SA Skiddle Customer Support Team

Posted 2 months ago

“Brilliant easy to use app”

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Posted 2 months ago

Hi Shona Thank you for leaving a review. I'm glad you find our app brilliant and easy to use. Have a lovely day! SA Skiddle Customer Support Team

Posted 2 months ago

“Frustrating passwords phone code and then a PDF unable to open till day before”

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Posted 2 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chatbot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. SA Skiddle Customer Support Team

Posted 2 months ago

“Very easy and convenient to use.”

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Posted 2 months ago

Hi Michael Thank you for leaving a review. I'm glad to hear that you found our website/app easy and convenient to use. Have a lovely day! SA Skiddle Customer Support Team

Posted 2 months ago

“I can't get my tickets. Not used skiddle before and am worrying because the concert is tomorrow. Halifax Minster Motown concert.”

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Posted 2 months ago

Hi Angela, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool, in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. Here at Skiddle, we always aim to put our customers first, so I am keen to get this resolved for you. I have just tried to give you a call to discuss the points raised, and glad we got to speak. SA Skiddle Customer Support Team

Posted 2 months ago

“A charge for a digital ticket ON TOP of a booking fee is insane”

Helpful Report

Posted 2 months ago

Hi Jack Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering a booking fee credit on a future purchase and further information about this can be found within your automated refund email. Here at Skiddle, we always aim to put our customers first, so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try to get this resolved for you. I look forward to hearing from you, SA Skiddle Customer Support Team

Posted 2 months ago

“Easy to use”

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Posted 2 months ago

Hi Julie, Thank you for leaving a review. I'm glad to hear that you found our website/app easy to use. Have a lovely day! SA Skiddle Customer Support Team

Posted 2 months ago

“All good i guess .. all I did was purchase tickets which was a smooth transaction”

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Posted 2 months ago

Hi Jon, Thank you for leaving a review. I'm glad to hear that you had a smooth transaction when purchasing tickets. Have a lovely day! / Have a great time at the event 🎉 SA Skiddle Customer Support Team

Posted 2 months ago

“Clear and easy to use”

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Posted 2 months ago

Hi there, Thank you for leaving a review. I'm glad to hear you found our website/app clear and easy to use. Have a lovely day! SA Skiddle Customer Support Team

Posted 2 months ago

“Good service easy to use”

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Posted 2 months ago

Hi Joanne, Thank you for leaving a review. I'm glad to hear that you found our service good and our platform easy to use. Have a lovely day! SA Skiddle Customer Support Team

Posted 2 months ago

“Very complicated process to get tickets.”

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Posted 2 months ago

Hey Gabriella, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 2 months ago

“Long-winded website even when buying as a guest. Lower ticket price in the advertising until 31st January. We booked on the 12th January and all the lower priced tickets had 'sold out'. We booked as a group of 20 individually and all said the website was terrible”

Helpful Report

Posted 2 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 2 months ago

“Always good service thanks”

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Posted 2 months ago

Hi John, Thank you for leaving a review. I'm glad to hear you always find our service good. Have a lovely day! SA Skiddle Customer Support Team

Posted 2 months ago

“Very simple process”

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Posted 2 months ago

Hi John, Thank you for leaving a review. I'm glad to hear you found our process very simple to use. Have a lovely day! (SA) Skiddle Customer Support Team

Posted 2 months ago

skiddle is rated 4.4 based on 29,569 reviews