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skiddle Reviews

4.4 Rating 17,545 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

4.4

Based on 17,545 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 9th April 2024

skiddle 5 star review on 9th April 2024

skiddle 5 star review on 7th April 2024

Veronique Kazadi

skiddle 5 star review on 20th March 2024

skiddle 5 star review on 7th March 2024

skiddle 5 star review on 15th January 2024

skiddle 5 star review on 15th January 2024

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took me ages”

Posted 7 months ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 7 months ago

“The app is fine and easy to use. The event for what we bought tickets is was the worst one. I will avoid to buy tickets next year for the Staffordshire hot balloons festival.”

Posted 7 months ago

Hi Raluca, Glad to hear the app is easy to use! Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 7 months ago

“I miss the old days when we could buy tickets without having to download yet another app to our phone.”

Posted 7 months ago

Hi Darren, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 7 months ago

“Works ok but tricky to print tickets”

Posted 7 months ago

Hi Terry, Thank you for leaving a review. I'm glad you found it ok, if you are struggling to print tickets, make sure to follow the steps in your confirmation email! Have a lovely day! JM Skiddle Customer Support Team

Posted 7 months ago

“Too many layers getting registered ... too many stages and palava just to buy a ticket. Sorry”

Posted 7 months ago

Hi Finn, Thank you for your feedback. Sorry about all the layers, You can just purchase tickets as a guest without all the palava if that's easier next time! Thank you, JM Skiddle Customer Support Team

Posted 7 months ago

“Tricky and asks for repeated info”

Posted 7 months ago

“Not happy with the booking fee plus extra 50p at. You tell friends cost is £10? Then charge them more. Not good !!!!”

Posted 7 months ago

Hi Jennifer, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. JM Skiddle Customer Support Team

Posted 7 months ago

“Not all concertgoers of a certain age who will be attending the type of event will be computer-savvy. You do not make it easy for this group of customers to access and use their tickets. What if they do not have a computer or smartphone or know anything about Apps? The age group with the greatest disposable income and thus your prime target is the 'grey brigade', so why not consider and cater for them?”

Posted 7 months ago

Hey Andrew, Thank you for taking the time to leave a review. I'm sorry to hear about your difficult booking experience. Here at Skiddle, we always aim to put our customers first. You'll find that there are as few steps as possible involved when buying a ticket. There's also an 8-minute time frame in place which gives everyone the fairest chance of obtaining tickets especially when they're in high demand as well as being secure for the user. Additionally, it is not essential to have the Skiddle app to access tickets, you are able to download a PDF version of the tickets from your order confirmation email. We always advise setting up a Skiddle account which will pre-fill your details and help to save time. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 7 months ago

“We ordered our tickets for next year at the Festival venue & not through Skiddle. During the course of the day, we decided we wanted to upgrade our tickets from a 3 day to a 4 day but were not able to do so at the Festival venue, we had to do this via Skiddle website, although tickets are currently not for sale as this was a special purchase over the Festival weekend at the venue only. Upon checking, it said we had a 3 day cooling off period subject to t&c's & were provided with a link to t&c's that made no reference at all to cooling off period. Upon phoning Skiddle, was told the rules around cooiling off period are actually in Skiddle faq's, so why does the hyperlink take you somewhere that does not reference the actual topic? Main issue for me is that we could have cancelled our tickets within the cooling off period & got a full refund & purchased new tickets at Festival weekend price. As we had no idea what the t&c's were re cooling off period, decided not to go this route. Hence, we now still have just a 3 day ticket rather than a 4 day ticket that we want. All too late now as special prices were only available at the festival. This needs to be corrected.”

Posted 8 months ago

“Good day, glad we didn’t arrive until later in the day as there was limited options other than main stage event. With such a big ground expected more, felt huge opportunity by event organisers missed. Who ever the act was 6.30-7.45pm massively killed the vibe and lost a lot of people’s attention. Seemed good option of food stalls, had a pizza which was good quality. Unfortunately over priced drinks as they always are at these events, also very poor quality of drinks. Had to bring to attention lack of toilet roll very early on and credit to the team they soon refilled all loos.”

Posted 8 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. CJ Skiddle Customer Support Team

Posted 8 months ago

“i have used skiddle before but i haven’t received my ticket to my email”

Posted 8 months ago

Hi Tanaya, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. That being said, I have just resent the email on your order so you should have received this. LC Skiddle Customer Support Team

Posted 8 months ago

“Poor way of ordering tickets online. No problem with a booking fee but object to having to pay extra money to either print or have my tickets on my phone”

Posted 8 months ago

Hi Brian, Thank you for your feedback. There is a fee for the RapidScan delivery as we are constantly evolving the technology used to provide the tickets so you can access this easily. EC Skiddle Customer Support Team

Posted 8 months ago

“Line up is great, the facilities... awful! The toilets are shocking. Every year it's the same! There should be 2 sections, one for men and one for women. Also you pay for a VIP ticket and still have to queue for 45 minutes to get into a tent?! Shambles. Sort it out!”

Posted 8 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. EC Skiddle Customer Support Team

Posted 8 months ago

“Great day and venue despite the weather . The VIP area was embarrassing and not worth the extra cost . The bar ran almost dry half way through the event , no shelter and only 2 sofas which obviously got saturated . Very short sets by the artists and too long breaks setting up between artists .”

Posted 8 months ago

Hi David, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. CJ Skiddle Customer Support Team

Posted 8 months ago

“Quick and simple, like the different ways you can pay eg PayPal”

Posted 8 months ago

“Amazing amazing”

Posted 8 months ago

“Skiddle service is great. Unfortunately I can only presume Olympix security who “looked after” save the rave in Liverpool have never had a contract at a big event before, after going to this event for the last four years I will never waste any more time or money, most staff were good but procedures and vip entrance steward ( vest 006 Sandra particularly) seemed to cause more trouble than prevented- completely out of their depth- it’s a shame as music, atmosphere, drinks and food were awesome”

Posted 9 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. EC Skiddle Customer Support Team

Posted 9 months ago

“Can’t edit order and ordering process wasn’t clear but not sure if that’s down to Skiddle or the actual product.”

Posted 9 months ago

“Downloading an app for one evening is ridiculous. The event it's self wasnt worth the price either”

Posted 9 months ago

Hi Beth, Thank you for leaving a review. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. Using the Skiddle app is advised but not a necessity. JR Skiddle Customer Support Team

Posted 9 months ago

“Tricky logging on but good thereafter”

Posted 9 months ago

Hi There, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. Have a lovely day! JR Skiddle Customer Support Team

Posted 9 months ago

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skiddle is rated 4.4 based on 17,545 reviews