skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,411 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Mohammed Fazli

Janine Clark

Christine Bowman

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Having to book 3 tickets when I only require 2 , due to your seating restrictions, is not acceptable.”

Helpful Report

Posted 1 month ago

Hey Philip, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“Don't bother thats all I can say to expensive”

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Posted 1 month ago

“Easy to book yet tickets not available to download for a few weeks. I have booked somethings from other companies months in advance and had tickets available straight away!”

Helpful Report

Posted 1 month ago

Hi, Thank you for leaving a review. Glad you found our booking platform easy to use. Have a lovely day! / Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 1 month ago

“Was pretty fiddly to get started, when I just wanted to quickly buy tickets. It should be quicker next time, but as a first user experience it wasn't great”

Helpful Report

Posted 1 month ago

Hey Jo, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 1 month ago

“booked 3 tickets as a guest yesterday and paid via PayPal,haven't received a confirmation of purchase yet.”

Helpful Report

Posted 1 month ago

Hi, Please contact custcare@skiddle.com so we can look into this for you. LEB Skiddle Customer Support

Posted 1 month ago

“Was trying to book a ticket to join an event to attend with friends. At each stage there were add on extra prices making it more expensive than my friends told me. Kept having to change my password as it was not recognised then couln't sign in to my new account as was told the password was incorrect. Just hoping that the ticket arrives now!”

Helpful Report

Posted 1 month ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 1 month ago

“Good however don’t think the value for money was good as spent another £50 or rides and food which was not included in the £40 tickets”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 1 month ago

“I had problems with the skiddle ap”

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Posted 1 month ago

“The booking was easy enough but I still haven’t received a confirmation email”

Helpful Report

Posted 1 month ago

Hi Rachel, Thank you for your feedback. I have just accessed your order and resent through your email confirmation. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. IJ Skiddle Customer Support Team

Posted 1 month ago

“The booking system was too complicated”

Helpful Report

Posted 1 month ago

Hi Jackie, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. Have a lovely day! OP Skiddle Customer Support Team

Posted 1 month ago

“Ordered two tickets, received the email confirmation that states two tickets, with the PDF attached, when it printed there was only one ticket! There wasn't a second PDF anywhere! But luckily it was fine at the entrance, as staff could double check the system, to prove I had purchased two tickets.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 month ago

“Very disappointed to pre book tickets then arrive to find out it was cheaper to pay on the gate . There was nothing free there so we paid £23 to park the car .”

Helpful Report

Posted 1 month ago

Hey Sandra, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“Tried to use the chat function and it wouldn't allow me to type in my email address. Tried four times, still not working. Booking process is otherwise ok.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“I would appreciate a digital ticket version that doesn't need to be printed and doesn't need a special app either. Like a qr code.”

Helpful Report

Posted 1 month ago

Hi Nele, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. AB Skiddle Customer Support Team

Posted 1 month ago

“I think skiddle is good but I think when people need to put in their information that they could be more specific in each box and not having the writing so small as it makes me not want to read it or I miss it as I’m scrolling.”

Helpful Report

Posted 1 month ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 month ago

“Easy to use although after paying the tickets £40 it cost an extra £5.25 for the privilege”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. AB Skiddle Customer Support Team

Posted 1 month ago

“The booking was good but the app kept crashing when I tried to redeem my ticket and I had to try again the next day”

Helpful Report

Posted 1 month ago

Hey Catriona, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, AB Skiddle Customer Support Team

Posted 1 month ago

“Took me quite a few attempts said the event was suspended”

Helpful Report

Posted 2 months ago

Hi Joyce, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“Process easy enough. However, concerned as to the security of my card details. As they required to enter to obtain tickets at no cost so why were my details required?”

Helpful Report

Posted 2 months ago

Hi Brian, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“I dont like being rushed into bying tickets with countdown timers, its annoying and adds to buying stress...”

Helpful Report

Posted 2 months ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, AB Skiddle Customer Support Team

Posted 1 month ago

skiddle is rated 4.4 based on 25,411 reviews