skiddle Reviews

Name: skiddle
Rating: 4.43

4.4 Rating 17,698 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 29th April 2024

195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always have trouble! Changed my password and then this wasn't accepted. But I am a bit of a tehnophobe so perhaps it's me. Old fashioned and would prefer to get ticket from the actual venue.”

Helpful Report

Posted 2 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“The 1st and 2nd release tickets for hacienda went to fast so me and my friends thought after all its not Glastonbury ! .”

Helpful Report

Posted 2 months ago

Hi Peter, Thank you for leaving a review. I hope you got your tickets! Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“The 8 minute timeout is extremely frustrating being a new user. I manage to book my ticket on the 3rd attempt. I suffer with my mental health and found it very stressful.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. I apologise if this was inconvenient, the 8-minute timer is to stop boys and allow for more fair ticket purchasing. Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“Website is decent - Only frustration is not being able to download the tickets until the day before the show.”

Helpful Report

Posted 2 months ago

Hi John, Thank you for leaving a review. Skiddle is a self-service website where promoters list and sell their tickets, they also decide when you can download your tickets, this is to stop scammers. Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“I was online and ready to order tickets at 4pm and there were 3 different price points available. Each time I went to purchase the tickets, even though they were selected, it kept saying they weren’t available. I ended up having to start the process again a couple of times and move up to the next price point. Quite a frustrating process compared to other websites”

Helpful Report

Posted 2 months ago

Hi Stephanie, Thank you for leaving a review. The queue is there for fairness, when the listing goes live it its randomised for fairness. Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“The site was unable to cope with the volume of people purchasing tickets and so made the overall ticket buying process stressul.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. If there was high traffic on the site, I can only apologise for the site being slow. Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“The process was easy enough but unless I have missed something we have 4 tickets but no idea what our seat numbers are”

Helpful Report

Posted 2 months ago

Hi Don, Thank you for leaving a review. Please get in contact and we will be able to help answer that question! Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“As I am not used to booking online I found myself getting a little confused, but I got there in the end”

Helpful Report

Posted 2 months ago

Hi Joseph, Thank you for leaving a review. Sorry we confused you, glad you got there in the end! Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“Only issue is with accessible tickets often not being available. I do know that the promoter/band provides/adds ticket information not Skiddle themselves. I just wish that you could encourage them to be more aware of accessibility. I have had to contact the promoter,band & venue myself yet again as only standing tickets were available. It is crazy that i have to do that. Those without access needs can buy tickets quickly & easily in comparison. I have attached a screenshot showing no accessible tickets were available initially.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback and I appreciate your frustration here. As you have noted, it is not Skiddle that decide whether an event offers accessibility options as we have no control over the running of the event. We are currently reviewing ways we can boost this option when promoters upload events so in the near future this will become more visible on listings. LC Skiddle Customer Support Team

Posted 2 months ago

“The site is good and the process should work fine but the event I wanted tickets for involved seat selection. A number of available seats were in sets of 3s and there is a restriction which prevents you purchasing 2 seats and leaving 1 left on its own. I understand why this is done but it's meant that I've had to buy tickets further back when there was at least 3 locations closer to the stage that I could have purchased if this restriction wasn't in place. I will attempt to swap them on the night but the venue has a strict non-transferable rule so I don't hold out much hope so will have to settle for seats near the back.”

Helpful Report

Posted 2 months ago

Hi Jonathon, Thank you for taking the time to leave your feedback, Unfortunately, our allocated seating software doesn't allow for single seats to be left, this is to ensure that customers wont have to sit on their own with other members of their party spread over different rows. I am sorry for the inconvenience that this has caused. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 2 months ago

“There were 3 different prices with no explanation of what they meant so wondering if I paid more than I needed to”

Helpful Report

Posted 2 months ago

Hi Maria, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. LEB Skiddle Customer Support Team

Posted 2 months ago

“..........”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 2 months ago

“Good booking experience but disappointed I can’t print my tickets until July which is an inconvenience as I may have lost my access password by then”

Helpful Report

Posted 2 months ago

Hi, Thank you for leaving a review. When tickets are available to download is down to the event organisers and not Skiddle. Hope this helps you to understand! LEB Skiddle Customer Support Team

Posted 2 months ago

“Site was OK, I do take issue with the length of time you get to finish the booking. Its barely enough time to fill out the form, if you the need to find your password for a banking app to pay then you run out of time and have to enter all the information again.”

Helpful Report

Posted 3 months ago

“Trying To Do The Paypal Option is like Walking On Black Ice the Screen Goes Crazy”

Helpful Report

Posted 3 months ago

Hey Robert, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“I would like the option of receiving paper copies of my tickets”

Helpful Report

Posted 3 months ago

Hi Natalie, The event organiser decides whether they want Rapid scan or posted tickets for their event. This is not decided by Skiddle. You can print your tickets by downloading them as a PDF. Please see our FAQ on how to print your tickets - https://help.skiddle.com/en/articles/5306505-how-do-i-print-my-ticket-s I hope this helps! Thanks, Leigha Skiddle Customer Support

Posted 3 months ago

“Everything was simple and straightforward”

Helpful Report

Posted 3 months ago

Hi Adam, Thank you for leaving a review. This is great to hear! Have a great time at the event 🎉 LC Skiddle Customer Support Team

Posted 3 months ago

“This time was not very good by time I logged into PayPal to pay through my PayPal time ran out to pay for my tickets. Also got 2 lots of payments pending out of my PayPal and bank account.. soon got sorted but not the point.”

Helpful Report

Posted 3 months ago

Hi Chelsea, Thank you for leaving a review. We are glad this was solved. If you need any further assistance you can always email or give us a call! Have a lovely day! 🎉 MK Skiddle Customer Support Team

Posted 3 months ago

“Not impressed with all the add ons when purchasing”

Helpful Report

Posted 4 months ago

Hi Susan, Thank you for taking the time to leave a review. The only add-ons Skiddle provides are a £1 charity donation and Refund Protection; both of which are optional. If you did not want to add any of these to your order, simply no boxes need to be ticked. Thanks, LB Skiddle Customer Support

Posted 4 months ago

“Not a particularly easy web site to use. Had a lot of trouble getting tickets and being timed out.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for leaving a review. I apologise the site was difficult! Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

skiddle is rated 4.4 based on 17,698 reviews