skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,412 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Mohammed Fazli

Janine Clark

Christine Bowman

264

Anonymous

Anonymous // 01/01/2019

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English

“Difficult to navigate”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback! I'm sorry to hear that you found the app difficult to navigate. We’re always looking for ways to enhance the user experience and your comments will help us in our ongoing improvements. We appreciate your patience and hope you’ll give it another try soon! Best, JM Skiddle Customer Support Team

Posted 5 months ago

“Unfortunately this time the payment process was hard work. Tried PayPal and Apple Pay but your system kept falling over. By the time it finally worked I missed out on the early bird tickets so it’s cost me more.”

Helpful Report

Posted 5 months ago

Hi Paul, Thank you for sharing your experience with us. I’m really sorry to hear that you had trouble with the payment process this time around. We strive to make payments as seamless as possible, and it's disappointing to hear that it didn’t work out for you. Your feedback is valuable, and we’ll certainly look into the issues you faced. We hope to provide you with a smoother experience next time! Best regards, JM Skiddle Customer Support Team

Posted 5 months ago

“First time using Skiddle, told of £1.50 booking fee at start of process, however, booking and handling fee amounted to £7.50, not being honest at start of process I find wrong, all costs should be transparent at start.”

Helpful Report

Posted 5 months ago

Hi Derek, Thank you for taking the time to share your thoughts. I’m sorry to hear that the booking and handling fees were not as clear as you expected. We agree that transparency is crucial, and we’re constantly working to improve our communication around costs. Your feedback will be taken into consideration as we strive to enhance our process. We appreciate your understanding and hope to provide a better experience next time! Best, JM Skiddle Customer Support Team

Posted 5 months ago

“reasonably acceptable. better than other ticket issuing/ buying sites. Thank you. Keep it easy ...”

Helpful Report

Posted 5 months ago

Hi Sara, Thank you for your review! I’m glad to hear you found us reasonably acceptable and appreciate your comparison to other ticket sites. We always aim to keep the process easy and user-friendly, and your feedback encourages us to continue doing just that. Hope you have a great time at your event! Best, JM Skiddle Customer Support Team

Posted 5 months ago

“Very strate forward to use”

Helpful Report

Posted 5 months ago

Hi, Thank you for leaving a review. Glad you found our booking platform easy to use. Have a lovely day! / Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 5 months ago

“I am disappointed that having been on the mailing list to get tickets last night before general sale this morning, I could have got the seats I wanted (front row circle) if I had waited till today?”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 5 months ago

“Pain in A** to set up, back and forth with website, email, app, back again, etc… also the search on the website returns apparently random results to very specific searches”

Helpful Report

Posted 5 months ago

Hi, Sorry to hear you had problems setting up your account. Customer Support are always here to help if you need. Thanks, LEB Skiddle Customer Support

Posted 5 months ago

“I logged on at 8.55 to purchase my tickets which went on sale at 9am. Refreshed dead on 9, only to be told I was 1511 in the queue. Within 15mins, it was 4th round tickets £40 more than the early 1st round tickets. Disappointed for 2 tickets I had to spend an extra 40 quid. Make it make sense.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. LEB Skiddle Customer Support Team

Posted 5 months ago

“Good website. But unfortunately I bought the wrong ticket. My mistake & too bad.”

Helpful Report

Posted 5 months ago

Hi (first name/ there), Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 5 months ago

“I firstly facing problem in downloading the ticket”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 5 months ago

“1st time user found it a bit of a faf”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. I am sorry to hear that you had some difficulty in purchasing your tickets. However, now that you have made an account with us it will be considerably quicker when purchasing tickets for future events😁 Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 5 months ago

“As a collector of gig tickets it disappoints me that you are no longer sent a physical ticket. Why the high cost of booking fees now?”

Helpful Report

Posted 6 months ago

Hi, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. LEB Skiddle Customer Support Team

Posted 6 months ago

“Booking was easy. However you shouldn’t have to download an app to access the tickets.”

Helpful Report

Posted 6 months ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. CJ Skiddle Customer Support Team

Posted 6 months ago

“Was forced into paying for the tickets in 3 instalments, would have preferred to have had a choice of options.”

Helpful Report

Posted 6 months ago

Hi Susan, Thanks for your feedback. I can see that the event organisers have only set up payment plans as a ticket option, no one has been given the choice to purchase the tickets outright. I hope this helps clarify! Thanks, CJ Skiddle Customer Support Team

Posted 6 months ago

“Difficulty in accessing tickets and unable to download app”

Helpful Report

Posted 6 months ago

“Made me pay twice, relatively quick refund”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. We are glad your query was resolved! Have a lovely day! MK Skiddle Customer Support Team

Posted 6 months ago

“I struggled a bit.wanted to pay by PayPal.but wasn't sure it asking my details about mortgage rental etc.how much I pay. That's private not felt right.”

Helpful Report

Posted 6 months ago

Hi Janine, Thank you for leaving a review. Skiddle are not aware of any questions regarding mortgage or rentals. I believe this may be to do with PayPal and not Skiddle. Have a lovely day! LB Skiddle Customer Support Team

Posted 6 months ago

“Very expensive booking fee...£7.20p extra for 8 tickets...last time I'll be spending my money this way..”

Helpful Report

Posted 6 months ago

Hi Gary, Thank you for leaving a review. Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. Have a lovely day! LB Skiddle Customer Support Team

Posted 6 months ago

“LOVE the alternative to TicketMaster which I would give zero stars to. I didn't find it that intuitive and It asks for a lot of personal info up front without allowing me to autocomplete. That was a bit of a faff. Payment could be easier - i prefer to use Amex so am unable to use Apple Pay on your app which is by far my preference. PayPal is not as easy. Be great if there were a calendar/diary entry in the confirmation email so i can more easily book. Keep developing yourselves!”

Helpful Report

Posted 6 months ago

Hi there, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We will look into different payment methods for the checkout and calendar entries. Have a lovely day! LB Skiddle Customer Support Team

Posted 6 months ago

“simple easy to compleate not keen on having to download an app to obtain them though ?”

Helpful Report

Posted 6 months ago

Hi Dave, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 6 months ago

skiddle is rated 4.4 based on 25,412 reviews