skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 26,401 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 26,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

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Phone:

03333 01 01 01

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skiddle 5 star review on 9th August 2025

267

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“being an old luddite as tech stuff is concerned i found it a bit of a rig ma roll but i finaly managed when i buy a ticket in the future i'll fare better Charlie D”

Helpful Report

Posted 4 months ago

Hey Charlie, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“I tried over a half hour to book a show. Main trouble is booking in ask for password. It didn't reconize. I tried several times. Put in new password and it still did work. Kept asking for new password as it didn't reconize my address or password. I tried to telephone, I had trouble there, as I didn't understand the question for booking a ticket. Went back to my computer and found the page had finally let me in. This saying they don't reconize me is a bit much as I have booked through your firm for a few years now. Specially when booking for Freddy Experience. Just waiting for my printed copy which I am told it will be on May 17th.,2025 Have a good day. Russell”

Helpful Report

Posted 4 months ago

Hey Russell, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HW Skiddle Customer Support Team

Posted 4 months ago

“Meh it was okay.”

Helpful Report

Posted 4 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 4 months ago

“The main event we didn't watch as the truck broke just before it was starting so we had to leave and not watched it”

Helpful Report

Posted 4 months ago

Hi Catherine, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 4 months ago

“No booking confirmation received despite requesting it twice.”

Helpful Report

Posted 4 months ago

Hi Jamie, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have just tried to give you a call to discuss the points raised but unfortunately wasn't able to get through. I have now resent your confirmation to the email address we have on your account. If you require any further help please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com) to try and get this resolved for you. If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. I look forward to hearing from you HW Skiddle Customer Support Team

Posted 4 months ago

“Didn’t feel you had sufficient time to place the order. Far too quick”

Helpful Report

Posted 4 months ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 4 months ago

“I thought booking charges should no longer be added?”

Helpful Report

Posted 4 months ago

Hi, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Thanks, LEB

Posted 4 months ago

“sadly it took 3 attemps to complete the task”

Helpful Report

Posted 4 months ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first, so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 4 months ago

“Got lost with adverts”

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Posted 4 months ago

“Easy enough to book but they don't give you enough time, just as bank details were given and sent the time ran out leaving me not knowing if money had been taken. Looking again online the seats were not available. Had to wait about 15 minutes to see if the seats I booked came back available which they did. Booked them again. I just hope they haven't taken the money twice....”

Helpful Report

Posted 4 months ago

“I think my booking has gone through but it’s not very clear how I get the tickets. I’m not good with computers so don’t know about downloads ets. Would be much easier if you just e nailed the tickets to me don’t understand jpg etc”

Helpful Report

Posted 4 months ago

HI Glenda, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 4 months ago

“I was scared to use it as I thought it was a scam!”

Helpful Report

Posted 4 months ago

Hey Gillian, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 4 months ago

“I paid for my tickets almost a month ago but I am not able to get them until the end of June, a sort while before the concert on 19/07/2025. This disconcerting having paid over a hundred pounds and have nothing other than an email to confirm this. Tickets should be available as soon as payment is made. It's like your money has gone into a void for investment and there's nothing you can do about it!”

Helpful Report

Posted 4 months ago

Hi Heather, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 4 months ago

“Difficult to progress to payment stage with PayPal. The website was insisting I complete the personal details several times which I did to eventually conclude the transaction.”

Helpful Report

Posted 4 months ago

Hey Rob, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Easy to make the purchase, but not happy about having to download an app to get my tickets, I sure in the past the were sent in the email and you could just click on them,”

Helpful Report

Posted 4 months ago

Hey Patricia, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 4 months ago

“OK ordering experience. I don't necessarily agree with charging extra for unavoidable booking fees - the charge should be part and parcel of the advertised ticket cost. Also Skiddle do not support Google Wallet, yet they do support Apple Wallet - it's not any harder to support one system over the other so what is that sort of discrimintation about?!”

Helpful Report

Posted 4 months ago

Hi David, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HW Skiddle Customer Support Team

Posted 4 months ago

“It was easy to buy tickets , but booking fee 20 £ it's just crazy, plus 2,50£ for scan tickets ,very disappointed...”

Helpful Report

Posted 4 months ago

Hi Jekaterina, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. HW Skiddle Customer Support Team

Posted 4 months ago

“It was straight forward but not a great Time to complete all your details in the time frame felt rushed”

Helpful Report

Posted 4 months ago

Hey Jacquie, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HW Skiddle Customer Support Team

Posted 4 months ago

“Quick and fairly straightforward to use.”

Helpful Report

Posted 4 months ago

Hi, Thank you for leaving a review. Glad you found our booking platform easy to use. Have a lovely day! / Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 4 months ago

“I found the experience of booking relatively straight forward but I feel like there should be more transparency regarding booking fees and handling fees. My tickets were £7.50 each, perfect £15, easy but then with additional fees it added an extra £5 and I think that’s unfair, everything should be in the total cost.”

Helpful Report

Posted 4 months ago

Hi Raksha, A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. AB Skiddle Customer Support Team

Posted 4 months ago

skiddle is rated 4.4 based on 26,401 reviews