skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,423 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Mohammed Fazli

Janine Clark

Christine Bowman

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Reggae land”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 months ago

“Experience was fine - would have liked ot to be easier to print physcal tickets ........ but I am old!”

Helpful Report

Posted 4 months ago

Hi there , Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 4 months ago

“Nothing to write about”

Helpful Report

Posted 4 months ago

Hi there, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 4 months ago

“Easy to book, but I paid full price then got an advert for 10% off.”

Helpful Report

Posted 4 months ago

Hi Ryan, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase and Skiddle have no control over this. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. Ticket prices are set by the promoter, so any queries regarding this are to be taken up with them directly. MK Skiddle Customer Support

Posted 4 months ago

“Easy and affective”

Helpful Report

Posted 4 months ago

Hi Marcus, Thank you for leaving a review. We are glad you found booking with Skiddle easy! Have a lovely day! MK Skiddle Customer Support Team

Posted 4 months ago

“Annoying having to download an app”

Helpful Report

Posted 4 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 4 months ago

“Hard to get into”

Helpful Report

Posted 4 months ago

Hey Alexandra, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“It took 4 attempts to book the tickets, don't know why”

Helpful Report

Posted 4 months ago

Hi Timothy, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 4 months ago

“The ticket buying process was actually fine, it was more the after experience. The email with the ticket was sooo wordy and it was very hard to find my ticket. I was hoping I'd just be able to download the ticket but I had to get the app. On top of that, i paid for the whatsapp confirmation... again, I thought this would have my ticket but instead it was just a confirmation of my purchase... that side of the experience I would say was very poor”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 4 months ago

“The queue for logging on to this event was ridiculous as waiting 25 minutes to purchase a ticket is unexceptionable . Juvvy need to spread the ticket purchasing as the site kept crashing! Also juvvy need to inform on how many tickets are going on sale as there were alot of disappointed teenagers where parents struggled for a ticket !”

Helpful Report

Posted 4 months ago

Hey Louise, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Wasn't the easiest site to navigate to get the tickets I needed”

Helpful Report

Posted 4 months ago

Hey Matthew, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 4 months ago

“It was very stressful trying to complete the purchase. I tried 4 times? on different bank cards. Each time a message came up your session has time out in red.I went back into your site and started again this time I secured a ticket .I did feel upset and anxious because I did not know it could be a scam because I did put OPT codes from the banks and also put in my 3 secure numbers from the cards🤔”

Helpful Report

Posted 4 months ago

Hi Joy, Thank you for your feedback. You have 8 minutes to checkout and complete your purchase. This is a set time limit so that purchasing tickets is fair for all customers, and so tickets can be released if checkout is incomplete. You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. We recommend creating a Skiddle account before purchasing, so that your details are saved and you don't exceed the time limit. Have a lovely day! AB Skiddle Customer Support Team

Posted 4 months ago

“Web site not user friendly”

Helpful Report

Posted 4 months ago

Hey Stephen, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Very bitty kept kicking me out of system but quick in giving email confirmation”

Helpful Report

Posted 4 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Had to book two lots of tickets as the limit is 8 and I needed 9”

Helpful Report

Posted 5 months ago

Hello Angela, Thank you for your feedback. Setting ticket amount limits is set by the event organisers when listing their events with Skiddle. Your feedback will be passed on for consideration. Kind regards, IJ Skiddle Customer Support Team

Posted 5 months ago

“Tried to get tickets without creating an account, wasn't possible, just a bit sick of entering my details all the time for anything on the internet”

Helpful Report

Posted 5 months ago

Hello There, Thanks for getting in touch. It is possible to check out without creating an account, it is not a necessity. When checking out, there is the option to log in/sign up, or check out as a guest. Skiddle is a secure site and asks only for details due to security purposes and to allow the successful transaction. Kind regards, IJ Skiddle Customer Support Team

Posted 5 months ago

“Over £7 booking fee is a joke x”

Helpful Report

Posted 5 months ago

Hi Ellie, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 5 months ago

“The notification that my tickets were being held for me until 4:36 pm on 2/18 arrived in my mailbox AFTER 4:36 pm UK time so it seemed worthless but I was able to get tix through the venue website before they sold out and if it wasn't for your notification I woukd never have known they were even on sale yet. So it sort of worked.”

Helpful Report

Posted 5 months ago

Hey Richard, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 5 months ago

“I have found other sites easier. It took me ages to find my tickets.”

Helpful Report

Posted 5 months ago

Hey Helen, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 5 months ago

“It's not easy to find information on events to find tickets. I put the venue in search and nothing came up....”

Helpful Report

Posted 5 months ago

Hey Caron, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 5 months ago

skiddle is rated 4.4 based on 25,423 reviews