We ordered our tickets for next year at the Festival venue & not through Skiddle. During the course of the day, we decided we wanted to upgrade our tickets from a 3 day to a 4 day but were not able to do so at the Festival venue, we had to do this via Skiddle website, although tickets are currently not for sale as this was a special purchase over the Festival weekend at the venue only. Upon checking, it said we had a 3 day cooling off period subject to t&c's & were provided with a link to t&c's that made no reference at all to cooling off period. Upon phoning Skiddle, was told the rules around cooiling off period are actually in Skiddle faq's, so why does the hyperlink take you somewhere that does not reference the actual topic? Main issue for me is that we could have cancelled our tickets within the cooling off period & got a full refund & purchased new tickets at Festival weekend price. As we had no idea what the t&c's were re cooling off period, decided not to go this route. Hence, we now still have just a 3 day ticket rather than a 4 day ticket that we want. All too late now as special prices were only available at the festival. This needs to be corrected.