Name: skiddle
Rating: 4.41

“Very disappointed, having to use a Mobility Scooter was unable to have access to most of the stalls due too curbs and cobble like flooring.”

Helpful Report

Posted 3 weeks ago

Hi Lesley, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 3 weeks ago

“We believe we were scammed in purchasing “table tickets” The Information Centre had no knowledge of the reservations - everyone was just sitting anywhere they could - there was no Official in attendance to monitor bookings - every table had reserved on it but no one was taking a blind bit of notice of this - in our view a complete scam and dependant on your response we will be taking to FB to make people aware of this”

Helpful Report

Posted 3 weeks ago

Hi Steve, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 3 weeks ago

“I wanted information about accessibility. Seat etc. but impossible to find.”

Helpful Report

Posted 3 weeks ago

Hi, For accessible information, please contact custcare@skiddle.com. Thanks, LEB Skiddle Customer Support

Posted 3 weeks ago

“Bad they didn’t give me a refund when I requested it”

Helpful Report

Posted 3 weeks ago

Hi, Skiddle is a ticket outlet that provides a self-service platform for event organisers to list and sell tickets. Please be aware, that Skiddle's refund policy is as follows: Face-value refunds can only be offered if the event is cancelled or postponed as agreed upon purchase. LEB Skiddle Customer Support

Posted 3 weeks ago

“Everything over priced waiting around too long and heavy rains we left after 45 mins as everyone was soaking wet should have some shelter when paying those prices”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 3 weeks ago

“Website crashed. Said payment didnt go through and then I was charged twice.”

Helpful Report

Posted 3 weeks ago

Hi, Please contact custcare@skiddle.com so we can look into this. Leigha Skiddle

Posted 3 weeks ago

“Not a single mention of how to book tickets for wheelchair accessible areas in venues. Not a single mention of anything in the FAQs to clarify if they are booked through the usual tickets categories and no contact for enquiries”

Helpful Report

Posted 3 weeks ago

Hi, Please contact custcare@skiddle.com so we can advise on this. Thanks, LEB Skiddle Customer Support

Posted 3 weeks ago

“Ordered tickets. Weren't bit emailes.or in junk. Link to rest guest email account saved new password but then could not log in. Tried twice.”

Helpful Report

Posted 3 weeks ago

Hi, Please contact custcare@skiddle.com so we can get the email sent over for you. Thanks, LEB Skiddle Customer Support

Posted 3 weeks ago

“Can't request carers tickets”

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Posted 3 weeks ago

Hi, Please contact custcare@skiddle.com so we can advise further on carer tickets. Thanks, LEB Skiddle Customer Support

Posted 3 weeks ago

“The event was a waste of money for all the hype on Facebook there was 3 fake monster trucks which compromise of 2 passenger suv on lift kits and a mitsubishi l200 on a lift kit. Not sure whom thought of monster trucks but clearly not been to America where they have real monster trucks. Stayed for 10 mins looked n left. Wasted over £40 on a sham.”

Helpful Report

Posted 4 weeks ago

Hi Stephen, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 4 weeks ago

“Ordered two tickets accidentally as the website glitched”

Helpful Report

Posted 4 weeks ago

Hi, Please contact custcare@skiddle.com so we can look into this for you. Thanks, LEB Skiddle Customer Support

Posted 3 weeks ago

“Nothing wrong with the app, where it shows 'for now' I have purchased a ticket. It had better work though when I travel to the event, as I will not be happy if I am refused entry. Furthermore you are hassling me for a review, when I don't really want to give one and you can be reported to the ICO for not having an 'oot-out' link. You should be thanking me with a gift for taking the trouble to let you know this to save you future hassle. Finally, I cannot print my ticket and have to rely on the app, so no freedom of choice, customers have to just do things the 'Skiddle' way, which is a dictator ship.”

Helpful Report

Posted 4 weeks ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 3 weeks ago

“Really poor that we only have 20 minutes to respond to reserved tickets on a waiting list as many people work and are not permitted access to their phone. Yungblud is over a month away and you can't allow people a two hour's grace? It's really poor. Not only that, trying to get hold of someone is even more difficult.”

Helpful Report

Posted 4 weeks ago

Hi There, Thanks for your feedback. These time limits are in place to ensure a fair process for all customers and to make tickets available to the next person if checkout is not completed. Apologies for the inconvenience caused. Kind regards, IJ

Posted 4 weeks ago

“I want to resale and won’t let me”

Helpful Report

Posted 4 weeks ago

Hi Matthew, Re:Sell is an opt-in service which we provide to event promoters to use once the event has sold out and if the event organiser has opted in to use this feature. You are unable to list your tickets on Re:Sell due to both of these criteria not being met. Thanks, OP Skiddle Customer Support Team

Posted 4 weeks ago

“I like simplicity, but and get my tk, no need for and app and sign up. Complicated and I can get the app, the link doesn't work. Im frustrated because I need my ticket.”

Helpful Report

Posted 1 month ago

Hi Mary, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. OP Skiddle Customer Support Team

Posted 4 weeks ago

“Absolute scammers re the resell, contacted about why my tickets were not on resell to be told the event needs to be sold out when in the t/c it clearly states the ticket type needs to sold out! So basically they have not advertised my tickets! Not the best experience I’ve had so I won’t be using Skiddle again!”

Helpful Report

Posted 1 month ago

Hi Lisa, Re:Sell is an opt-in service which we provide to event promoters to use once the event has sold out and if the event organiser has opted in to use this feature. You are unable to list your tickets on Re:Sell due to both of these criteria not being met. Thanks, OP Skiddle Customer Support Team

Posted 4 weeks ago

“Never received confirmation and could not find my ticket. Luckily the event were willing to let me in based on showing them proof of purchase in my banking app otherwise I would not have been able to get in.”

Helpful Report

Posted 1 month ago

Hi There, Please contact us at custcare@skiddle.com for more details. thanks. OP Skiddle Customer Care

Posted 4 weeks ago

“You are asking for so many info you are non of your business. Then I continued as guest yet you forced me create an account. That's called deceit. Why putting the option if you will force me to do what you want to begin with?”

Helpful Report

Posted 1 month ago

Hey Thomas, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, OP Skiddle Customer Support Team

Posted 4 weeks ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

Helpful Report

Posted 1 month ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

Helpful Report

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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