skiddle Reviews

Name: skiddle
Rating: 4.42

4.4 Rating 17,449 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. Please let us know what was so awful, we can help resolve it for you! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“Queueing process made it unfair”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. The queueing process is made fair for all, with everyone put through at random allows everyone the chance to get their tickes. Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“Ticket release was scheduled for 4pm. The emails conveying this information were not clear that you would actually need to be in an queue much earlier than that. Even then, I was in the queue around 20 minutes before 4 yet still did not get a ticket. Waste of my time.”

Helpful Report

Posted 1 month ago

Hi Jonathan, Thank you for leaving a review. The queueing system is made so everyone enters randomly for fairness, it is not based on a first come service. Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“It was slow and could not get tickets, did not refresh the page”

Helpful Report

Posted 1 month ago

“I couldn’t get the tickets I wanted and was put in a 30 mins queue despite having earlier access”

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Posted 1 month ago

“Presale didn’t work as you were stuck behind people without the presale in the queue. Terrible platform for fair ticket allocation.”

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Posted 1 month ago

“Skiddle contacted me from a 'no reply' email address, to inform me that event that I had bought tickets for and paid a booking/handling fee for, had been cancelled. No reason was given other than "unforseen circumstances". They made no effort to reach out to me to find out how this had affected me (as a result of the cancellation, I am out of pocket on the hotel I booked for this event too). They refunded the face value of the ticket but not the handling fee. They do boast that they offer the opportunity to claim credit to a Skiddle account (not a refund) for the handling fee (if you read the small print), should I want to book with them again, but to be honest, I don't think that is really good enough for Skiddle to pocket a handing fee (10%) and provide me with absolutely nothing. I accept that Skiddle are not responsible for the cancellation but I feel their handing of this lacked any care.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. JM Skiddle Customer Support Team

Posted 1 month ago

“Waste of money, overcrowded and music was terrible. Left as soon as I entered”

Helpful Report

Posted 1 month ago

Hi Rob, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. JM Skiddle Customer Support Team

Posted 1 month ago

“Disappointing that I have to download an app to see tickets instead of printing them off.... Had to enter my e-mail in and then click on a link to get into my e-mails and then back into Skiddle, and then have to click on the tickets instead of seeing them straight away.... I can't even print them off even though it says to in the e-mail..... It only has QR codes and no option to print them which means that instead of the usual showing tickets on the night of the show I have to log into an app just to get in!! This is so long winded it should be more simple!!”

Helpful Report

Posted 1 month ago

Hi Adam, Thank you for leaving a review. You can download your tickets as a PDF and print them off that way, via your confirmation email! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“Purchased tickets to see N Dubz in June 2023 and the event was cancelled. 8 months on and I haven't received a refund.”

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Posted 1 month ago

“I am sick of paying skiddle every time I want to go out, now you are taking more money for generating emails and rapid scan”

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Posted 1 month ago

Hi Anna, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. JM Skiddle Customer Support Team

Posted 1 month ago

“UNDERAGE KIDS AND FORBIDDEN ITEMS”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. JR Skiddle Customer Support Team

Posted 1 month ago

“I want a better refund policy I want to clearly see that the tickets are non refundable and I want a refund on my ticket.”

Helpful Report

Posted 1 month ago

Hi Heidi, It is stated multiple times before you press pay that 'Refunds can only be offered if the event is cancelled or postponed.' The face value funds paid for a ticket do not belong to Skiddle, it is all paid to the event organiser so if you are looking for a refund on a ticket, you should contact the organiser. LC Skiddle Customer Support Teamj

Posted 1 month ago

“I don’t trust Skiddle but had no choice but to use the app as event is only through this service. On My last gig Skiddle sent me tickets during a postal strike which was televised nationally and they couldn’t even be bothered to post out earlier. Formalities rubbish. This meant I could not attend and they didn’t even refund me my money 😤 My complaint just got passed around and no one took responsibility. Shame 😔”

Helpful Report

Posted 1 month ago

Hi Shilla, Thanks for your feedback and I'm sorry to hear about your experience. I have taken a look at your previous order and can see the correspondence between ourselves. At Skiddle, we have set processes that we follow. In regards to posted tickets, we do not print the stock so we can only start sending out tickets when these have arrived at our office. If we have not received any physical stock, there is no way we can send out tickets earlier. In regards to this event, a few customers were affected by the strike but they were still permitted entry as all customers are named on the scanners should these kind of scenarios crop up. I do apologise you were not issued a refund, however Skiddle only have the authority to process refunds if the event is cancelled or postponed. Anything other than this is to be raised with the event organiser. LC Skiddle Customer Support Team

Posted 1 month ago

“There are no organisers to speak with about the festival on the pier..very annoying trying to find out things about the events”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. Skiddle provide a platform for organisers to list their events. We do not upload event information, so if the organiser does not want their personal details on a listing, they are not obliged to do so. However, upon googling the event you are looking to attend, I have found a Facebook page and an email address for the organiser so I would advise doing that. LC Skiddle Customer Support Team

Posted 1 month ago

“Years ago I use to go to these raves and never had a problem getting a ticket But now days its impossible to get a ticket I was at the very last sanctuary rave in Milton Keynes”

Helpful Report

Posted 2 months ago

Hi Bruce, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform? If tickets sell out or become unavailable, this is not something Skiddle have control over as we purely provide the platform for organisers to list their tickets. LC Skiddle Customer Support Team

Posted 1 month ago

“I don't like this app at all”

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Posted 2 months ago

Hi there, Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? LC Skiddle Customer Support Team

Posted 1 month ago

“My mum didn’t purchase from Skiddle although she bought tickets for the middle of the event at the grandstand bit and she paid extra for me, my mum and daughter to sit there which didn’t happen we were put at side view when we couldn’t see anything going on at the side and we didn’t even get to sit together. I believe my mum will be putting a complaint in if she hasn’t already. Apart from that the show was really good and the clowns were funny”

Helpful Report

Posted 2 months ago

Hi there, If you have not placed an order on Skiddle, I would ask that you remove this review and reach out to the relevant people. We are not event organisers, we provide tickets so if you have a complaint about an event you attended, you would need to get in touch with the event organisers. LC Skiddle Customer Support Team

Posted 1 month ago

“It was awful”

Helpful Report

Posted 2 months ago

Hey Dale, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AH Skiddle Customer Support Team

Posted 2 months ago

“I wish everyone used Dice”

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Posted 2 months ago

Hi there, Thank you for leaving a review. We wish everyone used Skiddle🤷 Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 2 months ago

skiddle is rated 4.4 based on 17,449 reviews