Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Patience and excellent service”

Helpful Report

Posted 9 years ago

“Prompt, efficient, did exactly what was asked of them and came out at the right price. Superb service.”

Helpful Report

Posted 9 years ago

“Hannah Grey, as always, is very efficient. and prompt in replying to any queries that may arise. She is very knowledgeable on all aspects of Cruise Lines and a pleasure to talk to. I now look forward to our next cruise, booked through yourselves, as I feel confident that if there were any problems, Hannah would be there, either via email or telephone to assist us Thank you Susie Hesketh”

Helpful Report

Posted 9 years ago

“Dan McMahon was very helpful and courteus.”

Helpful Report

Posted 9 years ago

“Very helpful conversations with Richard. He spent a long time sorting out our needs, including making some excursion bookings at an earlier stage. Even he couldn't make the wine offer appear on the booking/invoice form, but we have an email so it's OK.”

Helpful Report

Posted 9 years ago

“Booking done at great price with no fuss by Laura”

Helpful Report

Posted 9 years ago

“Very friendly staff,efficient and helpful.”

Helpful Report

Posted 9 years ago

“Quick/good”

Helpful Report

Posted 9 years ago

“Mark spent a great deal of time in helping us plan an exceptional cruise/holiday. We were not rushed into making a decision and we valued his advice.”

Helpful Report

Posted 9 years ago

“Professional, friendly, cruise booked!”

Helpful Report

Posted 9 years ago

“Mark Saxton at Six Star cruises ensured all our requests were met hence why we have booked with him again.”

Helpful Report

Posted 9 years ago

“Silverseas Discovery Cruise, Maldives to Dar es Salaam, the worst cruise EVER! Old (leased) ship is rusty, orange water coming from taps, stinks from diesel and crew is doing maintenance on ship as passengers are on board. Supposed, "drinking water" on ship was full of bacteria and many passengers were ill for days, (myself included). Food was NOT "fresh local cuisine" as advertised but frozen. Fruit was never ripe but hard and tasteless. Cuisine was "winter european dishes" prepared by Italian chef with no cooking skills. Lunch on deck was the same menu of frozen meat or fish with chip for 17 days or Pasta. (Pasta with 30° heat???) Doctor on board barely spoke english and it was questionable if he was even a doctor at all. He spent most of his time on the top deck sunning himself in a skimpy speedo and hitting on women! And if you needed him, his answer was either you ate too much or he did not know the answer. Why was there not a doctor with experience in heat and ocean travel as should have been? NO extra special excursions were offered, nor on-board activities or events planned and many "advertised" events and tours were not visited or were cut in half. Cruise was mostly 20 hours a day at sea with very limited time at sights, (only 3-4 hours, if that). Pre/post package did not deliver nor was anyone there to meet us. For the extremely expensive price of this trip, it was a VERY big disappointment. Terribly organised trip, low quality, (more like a youth camp, rather than a quality cruise). It seemed as if Silverseas did not want to pay for docking the ship for a day or night and spent most time as sea when not needed. Example; Zanzibar to Dar es Salaam is only 1 hour journey yet this ship took 7 hours! Unacceptable! Made a complaint to travel agency and to Silverseas over 2 weeks ago have not received a reply. All passengers on this cruise agreed it was the WORST cruise they have taken and would never book with Silverseas again!! Take heed and NEVER book this cruise lines nor ship!!”

Helpful Report

Posted 9 years ago

“Personal attention to needs and questions.”

Helpful Report

Posted 9 years ago

“This review refers only to original booking process. Our cruise concierge Mathew Cotton was very helpful and never tired of my never ending queries. He appeared very familiar with all aspects of the cruise and the flight requirements. AND THE PRICE WAS VERY GOOD !!!!!!”

Helpful Report

Posted 9 years ago

“Richard came up with exactly what we wanted and at an excellent price. Very very happy and will always contact Six Star Cruises for any further holidays Marian”

Helpful Report

Posted 9 years ago

“Very prompt response to phone call, personable cruise adviser with warm friendly manner who was well in tune to my wequirements and able to respond with suitable suggestions.”

Helpful Report

Posted 9 years ago

“Friendly efficient service”

Helpful Report

Posted 9 years ago

“Dan McMahon was knowledgeable, and businesslike. He agreed to call us back at a particular time and when he was unable to do so, he took the trouble to arrange for a colleague to let us know. He is a very good salesman, without being pushy and was a pleasure to do business with.”

Helpful Report

Posted 9 years ago

“Emma listens to your requirements and then goes about getting the holiday you would like with no fuss.”

Helpful Report

Posted 9 years ago

“Experienced knowledge of cruises to meet our requests. Friendly and unhurried attention”

Helpful Report

Posted 9 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews