Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,361 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,361 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy booking experience with Lisa. Booked last available cabin and explained what would happen next .”

Helpful Report

Posted 3 years ago

“Would’ve given 5 stars but, unfortunately, after sales service has been really poor but, above all, disappointing. We had a problem with transfers and this still hasn’t been resolved nearly 8 weeks after I initially wrote. The booking process, the holiday itself, the ship and every else was amazing. Laura Wing and Sarah Hull have been very professional and knowledgeable. I am on my third cruise this year with you so I do have faith, it’s so frustrating that I feel let down by the aftersales, reflected in the questions below, which seems unfair as otherwise it would’ve been five stars. Also, I think that your web site needs improving to make it easier to navigate, so annoying when going back and forth.”

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Posted 3 years ago

“Have booked through 6 Star for a few years. Always have good service and prompt replies. Have dealt with Dan previously this time he was out of the Office and dealt with Emma who started the process but passed it back to Dan. He then contacted us the next day which we appreciated. Both agents gave good advice and knew a lot of details about the specific cruise. Difficulties over flights were explained and resolved to our satisfaction.”

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Posted 3 years ago

“Booked this year’s holiday with Laura who was brilliant so had no hesitation to book with six star cruises again. Booked another cruise for next year with Dan who was also really knowledgeable and helpful .”

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Posted 3 years ago

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Posted 3 years ago

“Lisa was very knowledgeable, helpful and ensured all our requirements were met.”

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Posted 3 years ago

“Lisa was very knowledgeable, helpful and ensured all our requirements were met.”

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Posted 3 years ago

“Excellent service from Laura. She kept in touch regularly and worked hard to get the flights we wanted and sort out queries. Would definitely book with her again.”

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Posted 3 years ago

“They are helpful and friendly and customise your trip to suit. Very efficient.”

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Posted 3 years ago

“Always book our cruise with Claire Taylor at Six stars cruises the service is EXCELLENT and she always goes that bit extra to accommodate our requests Peter”

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Posted 3 years ago

“very good service and lots of knowlage”

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Posted 3 years ago

“A big thank you to Donna for all the help in arranging our latest cruise.”

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Posted 3 years ago

“Excellent service provided by Donna so far. We are looking forward to our first cruise since COVID.”

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Posted 3 years ago

“Service was exceptional as always. Which is why I always try to use them.”

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Posted 3 years ago

“Laura Wing provided a quote for the Seabourn cruise we were interested in on the 30/7/22. Advised to contact Stacey, but not possible, spoke with Rebecca who found the quote & completed the booking. The service provided was exceptional by all parties involved at SixStar Cruises, well done.”

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Posted 3 years ago

“When I set out on our booking journey, back in February, I was entranced. My contact was courteous and prompt and informative. But all that now is a distant memory. Back in May I was contacted by Seabourn with the offer of a !0% discount if I settled by the end of the month. I checked with Six Star that the offer was genuine, and when they said yes, I accepted their advice that I should settle in full, with them, and they would deal with Seabourn. Since then, I have had one email confirming receipt of the money but nothing about the discount. By settling early I have given Six Star six months' use of the equivalent of a house deposit in the fast receding hope that I would get back £2K or so as recompense. Given their claims of industry-leading customer service, this lack of communication and assurance is disgraceful.”

Helpful Report

Posted 3 years ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 3 years ago

“Shirley courteously but efficiently found a most suitable solo deal for me - and called me back when confirmed with Azamara as well as informing me I had saved an extra £180- through Azamara Captains Club (loyalty club) membership.”

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Posted 3 years ago

“As always Donna was there to help and support us with our booking. A huge asset to your company”

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Posted 3 years ago

“We have used Six Star the last two cruises and have been very pleased with the service given. Sandie was very informative and helpful and we wouldn’t hesitate to use her services again.”

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Posted 3 years ago

“Emma was amazing. Super helpful, understanding and friendly. She knew my needs and found exactly what i was looking for . A credit to your company”

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Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,361 reviews