Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,507 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,507 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and understanding and prepared to go the extra mile to try and give you booking you are happy with.We spoke to Stacey and Liza and we’re very happy with their friendly and helpful way of dealing with all our enquiries.”

Helpful Report

Posted 3 years ago

“Extremely knowledgeable and helpful teams, excellent choice of cruise programmes with keen pricing, but there has been a noticeable deterioration in telephone answering times. There is no doubt that the Covid situation and national government attitudes and requirements have had a significant impact on the travel industry and of course the clients. Needs to Improve Quickly.”

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Posted 3 years ago

“Dan is always very helpful, first class service!”

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Posted 3 years ago

“Avoid this company. They are not truthful and hold money that they have no right to continue to hold. See other low star feedback before you risk doing anything with them as this is a common complaint. As existing customers of SixStar, we called about a cruise with Azamara. They took a deposit without any information being provided regarding whether it was refundable or not. This can be proved with the call recording. Later that same day we had a return call from Azamara (to a message we had left) and it transpired we could do the same trip with them at a lower cost and with better benefits. My husband called the following morning to cancel the SixStar Cruises trip and only then was told the deposit was not refundable and that the money had already been "paid' to the cruise line. We have taken this up with our bank as a disputed payment. When we booked directly with Azamara they did not say that they already had a booking in our name so they had not received the information at that time from Six Star. They still have not. This is an unacceptable way to treat customers. Moreover Six Star Cruises are untruthful and wrong and this is based on their own website information which says..... "You will be required to pay a deposit or make full payment for your booking at the time of booking. .... Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Organiser who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. All payments we collect from our customers are done so in our capacity as a retail agent and are therefore promptly forwarded to the Organiser. ..... it is the Organiser who holds the money you pay in respect of the holiday. In the event that a refund is due to you, please note that it is the Organiser who holds your money and whose responsibility it is to return it to you. As your Agent, we will liaise with the Organiser on your behalf and upon those monies being returned to us, we will forward those monies to you without undue delay." This is totally contradicted by Azamara's website where it says ......"all monies you pay to one of our authorized travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf until they are paid to us."”

Helpful Report

Posted 3 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Please rest assured that the points you have raised in your review will be looked into and addressed. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 3 years ago

“A new to me concierge this time, following happy years with others, and she was as confident, friendly, and helpful as they had been.”

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Posted 3 years ago

“Kate has being excellent booking a cruise and then being so helpful and knowledgeable with all my many additional queries..thank you”

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Posted 3 years ago

“Expert knowledge & advice. A pleasure to book through! All very confident & efficient.”

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Posted 3 years ago

“Sarah was extremely helpful in discussing and arranging our flight options with reassurance that she will forward our documents in due course. Booking information was emailed promptly.”

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Posted 3 years ago

“We rang to enquire about a cruise we’d seen in a brochure and were helped through the process very well, getting flights to fit with our needs.”

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Posted 3 years ago

“Very knowledgeable, very helpful, great service and comprehensive booking information, Sarah packaged up several options for us and talked us through them, which assured us we were booking what we wanted.”

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Posted 3 years ago

“Melissa was extremely helpful despite working well into the evening. She tailor made our booking to ensure our trip was the best possible. Very knowledgeable of the itinerary and always helpful in offering recommendations.”

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Posted 3 years ago

“As always very helpful and excellent customer service. Erin is great to deal with and nothing is too much trouble.”

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Posted 3 years ago

“Very patient and helpful”

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Posted 3 years ago

“Met our expectations. Very helpful. Ready to respond to any further queries”

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Posted 3 years ago

“I was introduced to 6Star by a great friend of mine. I must say the customer service from Erin was amazing so helpful and obliging and also very patient in listening to my needs. I have booked my holiday now and would recommend your company and Erin to all my friends and family and of course I would choose 6star again. Thank you”

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Posted 3 years ago

“Excellent service and keen pricing as usual from Six Star when booking our recent cruise with Lisa Mallon.”

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Posted 3 years ago

“Dan, our concierge is brilliant and has helped us sort out numerous queries over the years in particular throughout lock down. Always pleasant, knowledgeable and helpful, we couldn't ask for better support. Thank you”

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Posted 3 years ago

“I've just booked my fourth cruise with SixStar, which shows I think that I'm very happy with the service they provide. Their staff are knowledgeable and helpful.”

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Posted 3 years ago

“Excellent as always. If you are fortunate enough to book with Lisa Mallon you will receive service par excellence! A thoroughly professional, dedicated, friendly concierge who is always ready to go the extra mile. And a smile on her face to go with it! Quite simply, the best! Valerie Greet”

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Posted 3 years ago

“Great job, thanks Kate”

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Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,507 reviews