Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,241 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,241 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service once again from Dan McMahon when booking our latest Regent cruise. Prompt and friendly assistance both by email and telephone.”

Helpful Report

Posted 2 years ago

“Chris was brilliant talked me through everthing explaining everything thoroughly. I was unsure whether to book when I called but felt confident to make the booking, not at all pushy just helpful.”

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Posted 2 years ago

“We managed to book a cruise to Northern Europe within 24 hours of receiving a recommendation from Donna. She emailed the details late at night and we paid the deposit the following morning. It’s such a pleasant change having such personal service from someone who puts in the extra effort to find a suitable holiday.”

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Posted 2 years ago

“Laura was very personable and knowledgeable. Was a bit disappointed we couldn't get the cruise at the advertised price, but, it was still a bargain. Time will tell ..let's hope all goes well..”

Helpful Report

Posted 2 years ago

“Laura was very personable and knowledgeable. Was a bit disappointed we couldn't get the cruise at the advertised price, but, it was still a bargain. Time will tell ..let's hope all goes well..”

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Posted 2 years ago

“I would like to thank the Six Star Cruise Representative Clair Haslehurst who made my booking not only easy but exciting as well. Her knowledge and assistance were second to none. Many thanks.”

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Posted 2 years ago

“Claire was most helpful and knowledgeable about the ship”

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Posted 2 years ago

“I had the pleasure of talking to Stacey Williams who was extremely knowledgeable and patient. Stacey went above and beyond to help me with my booking. My husband will be 75 next year, so our cruise on the Splendor will be a huge treat in February 2024. So pleased with the service. 😊”

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Posted 2 years ago

“Elizabeth went the extra mile booking our cruise for us. It was a pleasure to deal with her. Many thanks.”

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Posted 2 years ago

“Excellent service as usual”

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Posted 2 years ago

“The prices shown on the website for the cruise I was interested in were not actually available. I had paid my deposit before the cruise concierge told me that. Even a week afterwards the website still showed the wrong price. Not good enough”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“Always a pleasure to book with Stacey who puts herself out to give you extra service.”

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Posted 2 years ago

“Elizabeth went the extra mile booking our cruise for us. It was a pleasure to deal with her. Many thanks.”

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Posted 2 years ago

“Elizabeth went the extra mile booking our cruise for us. It was a pleasure to deal with her. Many thanks.”

Helpful Report

Posted 2 years ago

“Took a while to sort out the booking but very thorough and more than pleased with the overall level of service”

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Posted 2 years ago

“First time I've used these guys having previously used one of their competitors. Fantastic attentive, personable service from Chris. Goodbye to the competitor!”

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Posted 2 years ago

“Really great service as usual from our cruise consultant, Laura Wing. All booked, we have all of the information we need. Laura always responds quickly to any questions.”

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Posted 2 years ago

“Thank you Shirley for your help, support, time and guidance with the booking process yesterday. Nothing was too much bother and you did a great job in helping us book at the right price on a cruise. 10/10 for the start of the process as a first time customer with you”

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Posted 2 years ago

“I have booked several cruises over the years and always have preferred going direct with the cruise company. After hearing amazing reviews about Sixstar cruises I decided to contact them. I was not disappointed. I spoke to a cruise personaliser, Stacey Williams and from the start, there was no pressure. I was given lots of information which was followed by time to consider the booking with a return call. We booked with confidence later that evening with the knowledge that Sixstar cruises will be there throughout for any information or help. Thank you Stacey for everything.”

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Posted 2 years ago

“Excellent service from Shirley McCue. Easy booking and prompt responses to follow up questions. Thank you Shirley. Mike and Sue Page”

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Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,241 reviews