Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,349 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,349 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and attention to detail. Shirley went out of her way to make sure everything was sorted to our satisfaction.”

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Posted 2 years ago

“Fantastic booking experience thanks to Erin who sorted everything very professionally and friendly.”

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Posted 2 years ago

“Erin was my concierge with this booking . I found her to be extremely patient and considerate, and very informative, I recommend her, and Six Star to all my family and friends. Many thanks”

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Posted 2 years ago

“Lisa Mallon was really helpful. This is our first booking with Six Star Cruises and we will definitely book further cruises”

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Posted 2 years ago

“Superb customer service from Danielle Muldoon. Seemed to instinctively know exactly what I wanted and all was done and dusted in no time at all.”

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Posted 2 years ago

“Thorough investigation of options. Very patient, knowledgable, clear description of available options, professional & friendly.”

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Posted 2 years ago

“Lisa was very friendly, knowledgeable & helpful. Booking process was very good.”

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Posted 2 years ago

“Six Star Cruises' booking process was very good, except that the agent's phone line quality was poor - presumably not her (or your) fault.”

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Posted 2 years ago

“Laura was great! Answered email questions quickly- very professional, all done and dusted in a couple of days. ( as an aside, I started trying to book the same Seabourn cruise direct with them - horrendous - a lady working from home, I'm still waiting for answers to questions and a quote 10 days later!) Linda Norris.”

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Posted 2 years ago

“As always, Dan provides excellent, friendly advice and service and promptly replies to any questions I have. I always use Sixstar Cruises as I feel assured that I will receive quality service at competitive prices.”

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Posted 2 years ago

“Sincere thanks to Rebecca Rimmer and her colleagues for giving an outstanding service, whether for actual bookings or just enquiries - very patient, very thorough, very kind. We would not want to book our cruises through anyone else.”

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Posted 2 years ago

“Lisa Mallon so impressed me I stated what we all needed and she delivered this is the first time we have used six star and the confidence she gave me I certainly will recommend her to our friends .”

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Posted 2 years ago

“Helpful and knowledgeable”

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Posted 2 years ago

“Laura was very helpful as was Lisa, top marks to both. However, when Laura was out of the office, I phoned back to book on the number Laura had given in an email and was cut off 3 times!!! Twice after holding for 6 minutes without speaking to anyone and on the other occasion cut off after explaining that I wanted to book a cruise for which Laure had quoted. Someone clearly couldn't be bothered picking up someone else's quote. Top marks to Lisa who processed the booking with great thoroughness after I phoned the 0800 number.”

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Posted 2 years ago

“I dealt with Nicola through the whole process of booking a cruise. I found her friendly, most helpful and very efficient.”

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Posted 2 years ago

“I dealt with Nicola through the whole process of booking a cruise. I found her friendly, most helpful and very efficient.”

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Posted 2 years ago

“Responsive”

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Posted 2 years ago

“Once you have a sales contact and personal number the service is very good but if you are new and waiting to place an order you might be waiting 10,20,30 minutes to get someone to take your money. In my view the wait time on the phone is unacceptable. If you are an existing customer and cannot get to speak to your personal advisor then the call goes back into the basic queue and you will have to wait and wait and wait!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We're sorry to hear about the wait times you experienced and have passed your feedback on to the relevant teams to look into this further.

Posted 2 years ago

“My concierge Claire was very helpful and managed to secure my cruise at the original offer. First class service.”

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Posted 2 years ago

“Rebecca Rimmer us the epitome of professionalism. We’ve booked 3 cruises with her in the last month bringing our total to 8 cruises to look forward to over the next 12months. We wouldn’t be doing this if we lacked confidence.”

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Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,349 reviews