Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,349 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,349 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We tried to get through on the phone to book the Azamara St Patrick Iberian cruise - balcony cabin at £999. However it was impossible. Tried the next day, by which time it had gone up to £1249. Still couldn't get through. Decided to use the live chat instead. Poor Shirley drew the short straw! Laborious way of booking a cruise. On line booking would be much better. However Shirley persevered like a trooper and we finally got it booked. Then all your systems crashed. Poor woman called several times to take payment, but phone line kept breaking down. Between using her own phone and our landline we finally got deposit paid, albeit costing a lot more than it would have done if we'd managed to get through the day before. Shirley was friendly and professional and we were more than happy with the service that she provided.”

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Posted 2 years ago

“Totally professional having Sandie as my agent. She is so experienced with the cruise line and the flight industry, making the booking of my holiday a joy!”

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Posted 2 years ago

“Sam was very helpful and extremely efficient. He did everything he promised he would do when he said he would do it.”

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Posted 2 years ago

“Booking couldn’t have been easier.”

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Posted 2 years ago

“Very easy to book, great cruise, great price, great service, a pleasure to deal with. Thank you Andrew, will definitely use again.”

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Posted 2 years ago

“Despite being inundated with requests due to major cruise line deals last week the team at SixStar processed my booking & managed my demands excellently.”

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Posted 2 years ago

“Laura could not have been more helpful, looked into and successfully packaged our holiday. Thank you.”

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Posted 2 years ago

“We have booked with them many times and each has been a great experience.”

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Posted 2 years ago

“Laura was very helpful, knowledgeable and has a very pleasant manner. Sorted out my quote very quickly and booking likewise. Would definitely use again.”

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Posted 2 years ago

“The service we received was good”

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Posted 2 years ago

“Superb Yet again, 5th time we have booked and it is never anything but brilliant, Emma is so helpful”

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Posted 2 years ago

“Fairly quick answering the phone. What was advertised was not available but a good alternative was found.”

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Posted 2 years ago

“Erin Madine is our magic lady who looks after us.”

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Posted 2 years ago

“We wouldn't book a cruise through any other company. The knowledge and expertise of Laura Wing is invaluable. She really thinks about the needs of her clients and it feels like holiday planning with a friend who will always get us the best possible deal!”

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Posted 2 years ago

“Six Star have been booking cruises for us for over a decade. In that time we’ve found them to be competitively priced and very efficient, plus if you have any issues they’ll try to resolve them quickly.”

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Posted 2 years ago

“Excellent customer service, Stacey Williams gave us first-class information about the various offers and helped us decide on our 2024 cruise.”

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Posted 2 years ago

“Exceptional service as always from Dan, never fails to find the right cruise for us.”

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Posted 2 years ago

“We always book with Laura Wing as we know she will give us a 6 star service ! She is a credit to the company many thanks again Laura !”

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Posted 2 years ago

“Very quick, informative and attentive.”

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Posted 2 years ago

“When we booked we were informed our flights would be 12.15 pm ish from LHR Booking confirmed same day by email no flight times. One week later we received an email not from the person we booked with telling us our flights were 6.15 am from LHR We argued the point for three weeks even emailing the CEO all to no avail . My husband is 78 and no way was he driving down to Heathrow in the middle of the night. We ended up getting a driver at our expense to pick us up at 1am in the morning! We would never have booked this holiday had we been aware of the flight time. We will never use this company again.”

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Posted 2 years ago

Thank you for taking the time to share your feedback, we're sorry to hear this and can see that you have been liaising with our customer relations team to resolve this.

Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,349 reviews