Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,240 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,240 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time we've used this company. Stacey Williams was brilliant and handled a problem (of our own making) we had very professionally. Needless to say she resolved it. Russell and Mel, Jersey”

Helpful Report

Posted 2 years ago

“It was a very efficient booking, with Stacy, who was ,on top of her job,.”

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Posted 2 years ago

“Just finished telephone call with Six Star Cruises (Shirley), after a lot of research in to the Regent Seven Seas Navigator Cruise, Crests of North Sea Coast, 16 nights from 23 Jul 2023, for a Penthouse Suite (C) only to be told that this was no longer available but a Penthouse Suite (B) was available but for £200 per person more, BUT the business class flights and 1 night pre-cruise hotel stay, as advertised were NOT included in this price. I was told the business class flight from Copenhagen back to London Heathrow would be an extra £199 per person. On line the BA business class fare for the same flight is £204 per person, so how come they ask for £199 more. In total without the pre-cruise hotel stay, the extra cost would be £800. So with the hotel stay and transfer to the ship it would be over £1000. This is frustrating and annoying. It is not even so much about the cost! It is just the false marketing (an error by Six Star / Regent). I also feel sorry for Shirley, who did her best, who has to go through this and me saying forget it! Whe I questioned the extra cost for the business class flights, quoting first the BA fare, Shirley said, 'Well, this is Regent' So what does this say? I have actually used Six Star in the past but for cruises with Seabourn, to the Mediteranean and Caribbean.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so.

Posted 2 years ago

“Last year we did have problems due to staff issues at 6* cruises. This year so far the booking has been smooth and the staff helpful. They have returned my calls and dealt with our issues well.”

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Posted 2 years ago

“A well informed friendly approach and clear pricing”

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Posted 2 years ago

“Excellent. Emma was friendly, professional and knowledgeable. From initial enquiry to completing the booking was only 48 hrs with some changes along to way too.”

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Posted 2 years ago

“Excellent service from Dan as usual”

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Posted 2 years ago

“Shirley McCue has helped us find a great holiday. We were not the easiest clients as we had to refuse may ideas simply due to our dates and kennels commitments. We will definitely use Shirley McCue for future holidays.”

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Posted 2 years ago

“Booked with Stacey, excellent response time and booked with lots of info and was helpful with good knowledge.”

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Posted 2 years ago

“Donna Worsnip your a legend!! Late decision to cruise early next year for some winter sun and within 24 hours we had the deposit paid and everything booked at a great price on a cruise with a port day every day. Great service and wonderful communication meant we had a number of options available to us. Confirmation of travel dates and suite availability was immediate and the group offer made it a very palatable cost. WELL DONE ONCE AGAIN DONNA....... YOUR A STAR.”

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Posted 2 years ago

“I had undertaken a price comparison with other TA's & found six star competitive. Their quote was good & after a couple of adjusts we decided to proceed.”

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Posted 2 years ago

“We booked our second cruise this year with Shirley McCue and she is now our go - to cruise consultant. She is very knowledgeable and extremely professional.”

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Posted 2 years ago

“Rebecca was incredibly helpful and patient as we booked our first cruise since the COVID. She gave us options and allowed us time to think through all of the alternatives. Confirmation documentation arrived very quickly. Absolutely no complaints with booking service by Six Star concierge but why on earth can't Six Star rebuild their website - it has been the most user-unfriendly website in the holiday industry for years.”

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Posted 2 years ago

“Donna was very knowledgeable and was able to answer all of our questions relating to our booking.”

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Posted 2 years ago

“Booked our first cruise with Donna who was knowledgeable, efficient and very friendly. Made the whole process straightforward.”

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Posted 2 years ago

“Lovely Erin always gets back to me, sends me information and advises me of offers. I like that Erin always reminds me of reservation dates and helps me sort my flights. Exceptional service with competitive pricing. Would highly recommend.”

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Posted 2 years ago

“I found booking our cruise with Claire a pleasant experience however some 2 weeks after booking for 4 of us I am still waiting for confirmation of the booking with Silversea and my deposit payments.”

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Posted 2 years ago

“After returning from my first cruise I was bitten by the cruise bug and decided to book my next experience. I came across six star cruises website and appreciated the clarity and ease of finding information. I made an enquiry and was promptly called back by an agent who was very helpful. I had a few difficult criteria of bolting on a pre- and post cruise stay and was greatly assisted by Stacey in finding the perfect solution. I am now counting down the days until we depart again…”

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Posted 2 years ago

“Donna was really helpful, efficient and friendly. As cruising newbys she gave us some invaluable advice and lots of useful tips.”

Helpful Report

Posted 2 years ago

“Donna was really helpful, efficient and friendly. As cruising newbys she gave us some invaluable advice and lots of useful tips.”

Helpful Report

Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,240 reviews