Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,363 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,363 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent telephone service from Stacey”

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Posted 4 years ago

“i am afraid we are not impressed with the help and assistance with our booking .We have used this company previously but notice a lack of continuity in the people we are having to deal with. We are aware other companies are helping and advising customers with COVID tests to enable them to travel even booking them for their customers. Having spoken to Six Star Cruises I am advised that they do not offer assistance in this area and refer you to Gov website If this is providing a five star service then what is a two star? As I stated other travel companies are assisting their customers in many areas to overcome the challenging issues and Six Star should do more to assist. I have no doubt Six Star received a substantial commission for our booking but we have received nominal communications and frequently need chasing to answer issues arising rather than being pro active and keeping you informed and up to date. I think we will have to consider if we use this company for any future expensive travel !”

Helpful Report

Posted 4 years ago

Dear Mr Kirk Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I can see that your concierge gave information to you on the 6th of December advising that it is best to wait until 2-3 weeks before travel so that the cruise line can provide us with the latest information regarding travel requirements. Six Star Cruises are sorry that you have noted a lack of continuity. We will be happy to assist your further in this matter. Can I ask that your contact Customer.Relations@worldtravelholdings.co.uk May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Rest assured we are working hard to make sure that our normal high levels of service are met going forward. Kind regards Customer relations

Posted 4 years ago

“Donna was extremely helpful and very pleasant in booking our cruise for our honeymoon”

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Posted 4 years ago

“Always had good service from Six Star - Donna is very good with any concerns or queries we have had.”

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Posted 4 years ago

“Good experience but having to listen to day by day itinerary for a world cruise over two years away was a little time-wasting. Firstly I had chosen the cruise for the itinerary and secondly the chance that there would be no port changes in the intervening period is unlikely.”

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Posted 4 years ago

“Best ever experience in booking cruises. Service from Stacey was 2nd to none. We I’ll be making all our future bookings with her.”

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Posted 4 years ago

“We cannot thank Laura Wing for her expert help and advice and recommendation in choosing our next cruise. Will use again/”

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Posted 4 years ago

“Lisa was particularly helpful and gave very clear information. Thank you.”

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Posted 4 years ago

“Erin did more than we could have expected to arrange the holidays”

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Posted 4 years ago

“We got what we asked for!”

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Posted 4 years ago

“Booked with Andrew, booked well in advance but on every step of the way he has kept us well informed”

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Posted 4 years ago

“As always Lisa is great at looking into everything you need before you book”

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Posted 4 years ago

“Excellent service, helpful, friendly and nothing too much trouble 6 stars from me.”

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Posted 4 years ago

“Have used Six Star for years and have always had excellent service from them and they sort out any problems/concerns.”

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Posted 4 years ago

“Emma was very knowledgeable and professional and I would not hesitate to recommend her, she is an asset to Six Star Cruises”

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Posted 4 years ago

“Although all staff members were pleasant and helpful it was disappointing that I was unable to speak to the same person twice!”

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Posted 4 years ago

“We booked our cruise for next September on Monday. We were pleased that our call was answered promptly by Grace Brown, our cruise concierge. She was friendly, competent efficient and reassuring. She answered all our questions fully which was important as this is our first cruise.”

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Posted 4 years ago

“Very competent staff”

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Posted 4 years ago

“My wife had health problems resulting in us having to cancel our initial cruise. Staff were excellent in arranging this despite some uncertainty about the need to cancel. We then needed to use our cruise credits for another holiday. I dealt with Ralph who was an absolute star. When we had chosen the cruise he made all of the arrangements. He was totally professional whilst being pleasant and accommodating at all times. He worked hard to get us the best deal which met all of our needs. Thanks very much Six Star!”

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Posted 4 years ago

“Ralf was brilliant talking us through everything very patient and understanding. Would have no hesitation in recommending Six Star Cruises.”

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Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,363 reviews