sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,291 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 28th September 2025

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of products Goof support services”

Helpful Report

Posted 7 years ago

“Very helpful and knowledgeable staff.”

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Posted 7 years ago

“Really informative and helpful. Happy also. Wanted to swap tap order and it wasn’t an inconvenience at all. Can’t load a picture as not received it yet!”

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Posted 7 years ago

“I have purchased from the company on a number of occasions and never been disappointed....great product range, great prices and great service....always so helpful to be able to speak with an informed advisor before confirming purchase....”

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Posted 7 years ago

“Product as advertised Product arrived when expected Happy customer esp as I had forgotten to order the sink and the plumber would have been waiting if it had not arrived when expected !! Thanks SINK-TAPS.COM”

Helpful Report

Posted 7 years ago

“Ordered a ceramic sink and received an order confirmation stating 3-5 days delivery. On the 6th day I received an email stating that the sink had been incorrectly displayed on the site and was not available. No alternative was offered, not even a discount on a future purchase. The email may have said "Tuff Luck - Serves you right for getting your hopes up". I understand that items can be "Withdrawn from production" or "out of stock", that's not what upsets me the most, but 6 days to tell me? Really? In thisday and age that is not good customer service. Very disappointed. Graham Walker”

Helpful Report

Posted 7 years ago

Dear Mr Walker. Thank you for your review and we can only apologise that this happened. We unfortunately had an unprecedented situation where the manufacturer Astracast went into administration! This caused a massive issue with expected deliveries not turning up and suddenly some products being withdrawn from sale. We did inform customers as soon as we possibly could, which was between 4-6 days on average. We have since withdrawn a large number of Astracast products from out site and those that are available are now showing a longer delivery time. We did refund your order straight away and we did email you and offer to find an alternative product. Again, please accept our apologies and any inconvenience caused. Regards Paul - Customer Services

Posted 7 years ago

“Richard gave me very useful information about the taps I was considering and helped me to make a more informed choice. I am looking forward to receiving my new kitchen tap!”

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Posted 7 years ago

“Attentive customer service, polite and prompt.”

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Posted 7 years ago

“Nice product, good service. Will definitely deal with again.”

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Posted 7 years ago

“Good service, easy to order & quick delivery”

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Posted 7 years ago

“Will use them again came with the my sink in own van and into the flat for me a big thankyou”

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Posted 7 years ago

“Unable to comment at present as still waiting for the tap.”

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Posted 7 years ago

“Fast efficient service and knowledgeable staff”

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Posted 7 years ago

“Richard was extremely helpful in sorting out my problems.”

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Posted 7 years ago

“Richard not only explained the difference between reversible and specific handed sinks he also told me about the best sink waste kit I would need. He was also polite and patient - I was to and fro on calls as I had to confer with my husband and the plumber. Thank you Richard”

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Posted 7 years ago

“Good price and delivered quickly”

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Posted 7 years ago

“Richard at sinks&taps was able to recommend a sink to complement a set of taps I'd bought which saved me lots of time and effort. Great service! Thank you.”

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Posted 7 years ago

“Great product, but arrived a day later than I’d requested with no explanation why. I emailed and didn’t get a response, so I then called and asked what had happened but no explanation was given. Bit disappointing.”

Helpful Report

Posted 7 years ago

Hi Alexandra We have no record of this issue. It is sometimes the case that the courier driver couldn't deliver to your property as planned due to a number of reasons (couldnt find you etc). If you would like to call our Customer Services team on 01759 307262 and they will be more than happy to help further by looking into this further. In the meantime, please accept our apologies for the inconvenience this caused.

Posted 7 years ago

“Very good service, prompt you have what you say no messing . Good communication to your customers. We will use you in the future .”

Helpful Report

Posted 7 years ago

“The website was blatantly misleading then the online chat advisor was rude and wouldn't answer questions and then just disconnected me. I didn't get delivery on the day I paid extra for, and then the delivery went missing and was untraceable. Then the Sink Taps company representative was not the most helpful and I felt somewhat accused. Would never use this company again and advise other customers to steer clear at all costs.”

Helpful Report

Posted 7 years ago

Dear Mr Wooster Thank you for your review and I am sorry you feel we did not meet your expectations on this occasion. I have checked the live chat and John had a discussion with you for more than 30 minutes. He didn't close the chat, the conversation simply came to an end. He answered all your questions and confirmed that FREE delivery was 3-5 days and faster delivery was extra depending on your exact location. The faster delivery option is not based on the value of the product, it is based on the size of the parcel and your location. The faster delivery is an option which is clearly shown in the delivery options section. We also have a whole page dedicated to the FREE delivery offer which explains the offer and gives a detailed map of the UK. We offer customers fantastic discounts on all products, excellent service and FREE delivery to most locations when you spend over £50. As you have said, you are in the courier business yourself. I am sure that if a customer wanted a pallet of goods delivering from Essex to Inverness on an overnight service you would have to charge them more than if you sent it on a 3-5 day service! The courier service we use charge more for a faster delivery. We dont build any delivery charges into the products as we would rather offer products at the lowest possible price and then let the customer decide on whether they want FREE delivery or pay the extra for a faster service.

Posted 7 years ago

sinks-taps.com is rated 4.7 based on 5,291 reviews