sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,131 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 1st May 2025

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High-quality product, easy to install, feels good to he hand, prompt delivery”

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Posted 4 years ago

“the buying process was simple, product arrived well packed and really happy with the product. (granite sink) , the sink was too large (my error) by the time we went to fit its was over the 14 days from ordering. (but prob not from when i received the item). when asked to return you agreed with a restocking fee which was fair, but i have to arrange my own courier. Most now have a collection service for a standard fee ie 9.95 seems to be the magic number! but to post back due to the size will be awkward.”

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Posted 4 years ago

“Bought boiling water tap . Good brand , good price, good service.”

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Posted 4 years ago

“Communication was excellent, really quick delivery. Would highly recommend.”

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Posted 4 years ago

“Good price and efficient service”

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Posted 4 years ago

“Really easy to deal with, had to email as I hadn't received confirmation that product was on it's way but this was sorted and delivered within 24 hours from that point. However in view of the disruption we are all dealing with I'm pleased with the service.”

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Posted 4 years ago

“Ordered a pull out Gessi tap, took a long time to arrive and after fitting, found the tap was faulty and leaking from hose head. After enquiring with Sinks-Taps we were just given a Gessi rep phone number who we are now dealing with but after two weeks we are still waiting for a replacement. Not very good service considering how expensive the tap is.”

Helpful Report

Posted 4 years ago

Hi Charmaine Im sorry you have had this experience. We havce a system in place that normally works really well. All Gessi parts have to be logged and supplied through their UK agent. Normally this is a very swift service that works well. We haven't been informed you have been having problems. If you could contact us at your earliest convenience, we can chase this up for you and get it resolved without any further delay. Kind Regards John Customer Support

Posted 4 years ago

“Quoted a delivery time of 3-5 Working days turned into 3 weeks. No update was sent to let me know that my order had been delayed and there is currently no number to call so an email had to be sent. Once the 2nd email was sent I got a response and my delivery was sorted within two days. The items came undamaged and although my delivery was delayed I would probably use again as Lucy sorted the problem quickly once contacted. Hopefully this was just a one off!”

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Posted 4 years ago

“Very easy online service”

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Posted 4 years ago

“Delivered on time by the nicest driver you could wish for. He was very pleasant and helpful . Sink looks lovely just waiting to have it fitted. Thank you..”

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Posted 4 years ago

“Good product & delivery service”

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Posted 4 years ago

“All great no problems quick delivery”

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Posted 4 years ago

“Took a while to come but they pulled their finger out and the sinks are excellent”

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Posted 4 years ago

“This item arrived well packaged . Very pleased with it.”

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Posted 4 years ago

“Fast delivery and well packed”

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Posted 4 years ago

“Order arrived on time and as expected. We were also kept informed of the delivery date and time expected.”

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Posted 4 years ago

“Awful company! Avoid buying from them at all costs!!! I’ve had an awful experience with these. Bought a faulty sink which was delivered to me broken in half! They returned to collect the broken sink and then refused to issue me with a refund or replacement. I eventually got a refund but had to go through PayPal to receive this. After a more detailed search I have found they have done this with a number of other people. DO NOT BUY FROM THEM.”

Helpful Report

Posted 4 years ago

Dear Jade You are correct in terms of you can see other customers that this has happened to. Let me explain the problem we faced. When we send out a granite or ceramic sinks on a pallet service. We email the customer 2 days before to specifically say you MUST inspect the sink on delivery BEFORE the driver leaves as no claims can be accepted once the goods have been accepted. We show this information in our terms and conditions (which you clicked to agree to) and on our website under the delivery section. To make 100% sure, we also tape two large signs on the top of the sinks (this is just in case the customer hasn't read the email, the website or the terms and conditions). Out of 100,000 of sinks delivered, some are likely to get damaged in transit and that is the exact reason we need customers to take 2 minutes to open the box. The problem then occurs when the instructions are ignored and the delivery company confirm the goods were accepted. As a small company trying our best to even stay in business, we cannot do anymore to make it clear a product has to be inspected on a pallet delivery. I appreciate it is frustrating and you that you feel we have provided a poor service but it was all as a consequence of a product being accepted without it being checked. Despite all the above, you did receive a full refund. Regards John (Customer Support)

Posted 4 years ago

“DPD left my parcel right in front of my door for whole street to see and obviously was stolen! sinks taps didn't do anything and I am left fighting with DPD and am out of pocket £300!! without a much needed tap! not good enough. Cant even get a replacement”

Helpful Report

Posted 4 years ago

Dear Natalie It really is unfair to leave a negative review about this. We sent a £300 Perrin and Rowe tap out to you on an overnight DPD service. You then gave instructions to them directly (without contacting us) to leave the parcel in your Porch! Your porch is an open porch on a busy main road in London! Part of the DPD system is that when you give them instructions to leave somewhere, you accept responsibility for it. You did this. Whilst I fully understand this is a really disappointing situation, I feel its incredibly unfair to blame us for your actions. We have also offered to get you another tap by moving other customers orders around. To say we haven't helped or offered a replacement is untrue. In addition to the above, the terms and conditions you agreed to on our website also clearly state that if you give a courier direct instructions to leave a parcel somewhere, without a signature, you do this at your own risk. We do this because of the high level of parcel crime, especially in busy locations such as London and surrounding areas. In essence we recommend this is not done and especially not for such expensive items as Perrin and Rowe taps.

Posted 4 years ago

“The abode linear flair tap was despatched same day and reached me by midday the next. The service I received was excellent.”

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Posted 4 years ago

“Lucy, the lady who dealt with me, went the extra mile to get the tap I wanted in the time frame I needed. Very professional service, well done.”

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Posted 4 years ago

sinks-taps.com is rated 4.7 based on 5,131 reviews