sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,239 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,239 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 28th September 2025

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matched price and advised goods I needed for my order saving me more money thank you”

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Posted 8 years ago

“So refreshing to have good customer service and answered all question in detail. Thank you Richard.”

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Posted 8 years ago

“Delivered as promised, not installed yet, so, couldn't give stars.”

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Posted 8 years ago

“Really helpful customer service”

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Posted 8 years ago

“My telephone enquiry was handled courteously and helpfully. Richard made a note for the warehouse that the sink was needed as soon as possible.”

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Posted 8 years ago

“beautiful sink- delivered on time in good condition”

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Posted 8 years ago

“Order delivered on time and good communication”

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Posted 8 years ago

“Delivery was promised within so many working days then notified 6 days after order was placed that I would have to wait 4-6 weeks”

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Posted 8 years ago

Dear Ben Thank you for your review. Unfortunately with around 13,000 products available we are on occasions going to have a Manufacturers delay on certain items. The product you purchased online does clearly show it is a SPECIAL ORDER item and delivery is 4-6 weeks. We do try and make the delivery information as clear as possible and it is shown right above the BuyNow button on the product. However, we do apologise if this has caused any inconvenience and we will upgrade the delivery method to an overnight service Free of Charge.

Posted 8 years ago

“Incredibly helpful and honest sales service from Richard. Highly recommended.”

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Posted 8 years ago

“I ordered a Reginox tap for my new kitchen. It arrived fast and looks to be a very good quality.”

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Posted 8 years ago

“Found speaking to sinks-taps about researching products I was looking to purchase, they were informative and very professional and very helpful. I proceeded to purchase a 3 in one hot tap and a waste disposal unit. Just waiting for goods to be received. Many thanks, peter”

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Posted 8 years ago

“Great Quality taps and good service. Would definitely use again!”

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Posted 8 years ago

“It was pretty straight forward to order and it arrived promptly. Very happy with the purchase.”

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Posted 8 years ago

“Excellent service - rapid delivery, kept us informed of delivery time/date. Can't comment on quality yet - tap not yet fitted - but looks great”

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Posted 8 years ago

“The design of the tap is exactly what I was looking for. The service was prompt and efficient.”

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Posted 8 years ago

“Excellent value and service. No complaints at all and would highly recommend.”

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Posted 8 years ago

“Richard very helpful, good product knowledge, return dealt with promptly, ordered replacement very easily, excellent delivery service”

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Posted 8 years ago

“Initially looked online but as I had a query I telephoned and spoke to Richard who was very helpful and answered all my questions. I placed my order with Richard about midday stating I required next day delivery which was not a problem and I received the item before 9 am the following day. I thought the website description was very good and impressed it gave technical information. Not only was Richard very helpful he was efficient and knowledgeable and a pleasure to deal with. Would have no hesitation in recommending your Company”

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Posted 8 years ago

“This initial part is about the service quality I experienced from sinks-taps.com I was promised more than once by sinks-taps.com that I'd receive a notification of the 1 or 2 hours delivery window for my sink and taps by 11.00 am on the delivery day. This did not happen. I called sinks-taps.com for help after midday for help. I did not find the manager Richard to be helpful. On the contrary he seemed more interested in making me "feel wrong" and "talked down to" about the whole issue of wanting to know my delivery window, even though I was a paying customer, and he did not follow-up to try and get me the delivery window. I waited in a dark flat for 5 or 6 hours more until after the closing of the delivery window for the day (I think 6pm). I then got a dropped call about 6.45pm. I called back and the driver gave me a garbled response but said he was nearby. I asked him to deliver the goods which he finally did. The sink arrived damaged and I got no follow-up from sinks-taps.com When asked to write a product review a few days ago I mentioned these unsatisfactory issues. Today I got a call from the manager, Richard. Interestingly he did not seem interested in apologising for the poor service, but instead seemed to want to "talk down to me" and make me "feel wrong" for having written a negative review!!! It seemed to be all about his sensitivities rather than dealing with the poor service I had received.... Here I am writing a review about the service I experienced which I found unpleasant to say the least.”

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Posted 8 years ago

Dear Mr Chamberlain. I appreciate you have your opinion on exactly what happened. However, the delivery of your order did arrive on the day we specified. Unfortunately the DPD driver did not manage to get to your property until 6:30pm. DPD usually provide a 2 hour time window for delivery but on this occasion they did not. This is something we have already emailed DPD about but as yet received no reply/reason why. Myself and a colleague spoke to you on the day of delivery a number of times and we did all we could to chase up DPD for a time of delivery. We received a negative review from yourself about the service you received but also within your review you claimed that I had been nasty and rude. I specifically called you today to understand why you had written a review to say this, as all anyone had done previously was try to help? You then decided to continually shout down the phone, ask me why I had called you and tell me that our entire organisation from DPD to Customer Services didn't know what they were doing! Whilst I understand your frustration I think that we have to put into perspective that the order you placed arrived on the exact day required, even if it was 6.30pm! Personally, I have many, many customers who have written positive reviews about my conduct and service - I'm sorry if you felt otherwise.

Posted 8 years ago

“Great quality, competative price and fast delivery”

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Posted 8 years ago

sinks-taps.com is rated 4.7 based on 5,239 reviews